Email Router 2011-Can not Load Data-Credentials are Insufficient-Was not enable to retrieve user RRS feed

  • Question

  • Hello!

    I have done:

    1-Write the key:  'DisableSecureDecryptionKey' in '1' in the regedit. Because I am not using HTTPS.

    2-Register the credentials in the Options Menu of the Users.

    3-Approved the email in the users' screen in Configuration/User.

    4-I have also checked that the user configured in the 'Deployment of the Email Router' is in the PrivUserGroup.

    But I keep having the following error:

    The email router Configuration was not enable to retrieve user and queue information from microsoft dynamics
    CRM server. This may indicate that the Microsoft Dynamics CRM server is busy.  Verify that URL
    'http://' is correct. Additionally, this problem can occur if specified access credentials are
    insufficient.  To try again, click Load Data (Please select an account that is a member of
    the PrivUserGroup. 

    Roxana Cevallos Q. -PARTNER-

    Thursday, May 17, 2012 10:55 PM

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