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Installing Windows 8 required Windows 7 to be reactivated on a dual boot system RRS feed

  • Question

  • Not a question, would appreciate some support please.

     

    I am running Windows 7 Ultimate 32-bit on a less than 6-month old system.  I have, however, had a valid key for some time, the install only is new.

    Installed Windows 8 CP 64-bit as dual boot 2012-03-18

    Booted back to Windows 7 for the first time 2012-06-19

    Windows 7 refused to update MS Security Essentials indicating Windows counterfeit?

    Entered long-standing product key and Windows 7 has been successfully reactivated

    When I tried to report the problem online today the system told me my key had expired, but there is no indication in Win 7 that the key has expired.

    I have blown off an activation for nothing and I am rather unhappy about that.  I would like to be contacted by email please.

    Output from the tool no good, it failed, won't run under Windows 8

    Friday, June 22, 2012 10:04 PM

Answers

  • There's no indication of any current problem with the Win7 installation.

    I suspect what happened was that the partitioning changed in such a way that Windows saw a change in hard drive, and wanted a re-activation as a result - possibly you shrunk the Win7 partition and moved it to the end of the drive, or you changed the boot configutration in some other way (which could be a problem with Win8, rather than anything else).

    It's unlikely to have affected the activation count, as the hardware hash should still be the same.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Saturday, July 7, 2012 2:40 PM
    Moderator

All replies

  • (Quoted from the "Please Read Before Posting" thread)

    MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    The MGADiag Tool is designed only for Windows 7 and older.


    Darin MS

    Friday, June 22, 2012 10:20 PM
  • You also need to report this in the Windows 8 forum so that the bug with Windows 8 can be seen by the Windows 8 team.

    http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install?page=1&tab=all

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Friday, June 22, 2012 11:08 PM
    Answerer
  • "Metallhd62" wrote in message news:aa98e16f-0de3-4913-9012-65dcaf27e2e2...

    Not a question, would appreciate some support please.

     

    I am running Windows 7 Ultimate 32-bit on a less than 6-month old system.  I have, however, had a valid key for some time, the install only is new.

    Installed Windows 8 CP 64-bit as dual boot 2012-03-18

    Booted back to Windows 7 for the first time 2012-06-19

    Windows 7 refused to update MS Security Essentials indicating Windows counterfeit?

    Entered long-standing product key and Windows 7 has been successfully reactivated

    When I tried to report the problem online today the system told me my key had expired, but there is no indication in Win 7 that the key has expired.

    I have blown off an activation for nothing and I am rather unhappy about that.  I would like to be contacted by email please.

    Output from the tool no good, it failed, won't run under Windows 8

    -
     
    You obviously didn't read the page right =  it was telling you that your support had expired, not the Key or activation.
    Windows support lasts for 90 days after installation. After that time only certain issues are offered free support.
    The proper command in Windows 8 for the similar resident tool is built in
    It needs to be run from either an elevated Command Prompt, or an Elevated PowerShell.
    licensingdiag –report [full path&filename] –log [full path&filename]
    You need to have both switches completed, or it will error out
     
    the result is a pair of files which can be interpreted in much the same way as MGADiag - but with some very different details which I have yet to make sense of!
     
    It's a common problem always - running dual-boot often causes problems such as clearing System Restore points unless you take care to make changes in the registry.
     
    Your problem is not one that I've come across - and you should post it in the Windows 8 forums on Answers, as well. http://answers.microsoft.com/en-us/windows/forum/windows_8 
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 22, 2012 11:24 PM
    Moderator
  • OK, I will run the tool in 7 and report back here, also posted to the Win 8 forum to start with and they sent me here.

    Noel - you "obviously" didn't read the question correctly, your answer was poor.  Thanks to the other two posters thus far.


    • Edited by Metallhd62 Saturday, June 23, 2012 12:13 AM
    Saturday, June 23, 2012 12:11 AM
  • No further reply from the original Poster.

    Issue is assumed to be resolved.


    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, June 27, 2012 8:10 PM
    • Unmarked as answer by Metallhd62 Saturday, July 7, 2012 1:44 PM
    Wednesday, June 27, 2012 8:10 PM
  • Hello and please pardon the lengthy delay, I was away unexpectedly.  Here is the output from the tool when I ran it in Windows 7, there are no issues evident.  Short re-summary:  installed Win 8 CP dual boot, when I booted back to Win 7 it wouldn't run the antivirus because my copy of Windows was suspect counterfeit and no key was present.  I had to re-enter my key to get it to work again.  I haven't had a problem booting back and forth since.  The issue is blowing off an activation unnecessarily.  I feel certain the problem was caused by the beta, obviously.  When I reported the issue in the Win 8 forum they sent me to this one.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJPFP-9K4K9-KYCXP
    Windows Product Key Hash: uHg0AuhXUsNL6xT/UOWz/K/XF7Q=
    Windows Product ID: 00426-066-2371492-86956
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {38D4FDE2-16E4-4684-95B2-56FB3E87F486}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38D4FDE2-16E4-4684-95B2-56FB3E87F486}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KYCXP</PKey><PID>00426-066-2371492-86956</PID><PIDType>5</PIDType><SID>S-1-5-21-2435852067-4214257215-2471757436</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402</Version><SMBIOSVersion major="2" minor="6"/><Date>20111116000000.000000+000</Date></BIOS><HWID>85403507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>31F305CE6EBD6BA</Val><Hash>gLLlkQEBwcajMoY0zFw1KS33Eqo=</Hash><Pid>81605-861-0398017-65954</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-066-237149-00-1033-7601.0000-1682012
    Installation ID: 016701776251606593818726347683021170285083912006233876
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KYCXP
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/7/2012 7:42:30 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAgADAAAAAgABAAEAeqgGNjw/Gl186fgtREEOp6yLvOKgUYhl0EOYfi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

    Saturday, July 7, 2012 1:50 PM
  • There's no indication of any current problem with the Win7 installation.

    I suspect what happened was that the partitioning changed in such a way that Windows saw a change in hard drive, and wanted a re-activation as a result - possibly you shrunk the Win7 partition and moved it to the end of the drive, or you changed the boot configutration in some other way (which could be a problem with Win8, rather than anything else).

    It's unlikely to have affected the activation count, as the hardware hash should still be the same.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Saturday, July 7, 2012 2:40 PM
    Moderator
  • As I suggested in my thread I knew there was nothing wrong.  A severe glitch caused by one Microsoft product adversely affecting another is not impressive in this day and age, especially for an OS, beta or not.  I am not stupid or inexperienced enough to install a beta operating system on the same drive as my existing one or mess around with partitions on the C:\ drive when I can install 4-6 physical drives, and I am baffled as to how companies almost always assume only 1 drive when 1TB drives cost 80 bucks.  I had 4 drives in the machine but a Microsoft Virtual PC corruption and a failed flash drive (broken SATA connector) destroyed my previously existing Win 7 build, so now I have 3, and I installed 8 on my drive E:\, which had just been formatted.  The partitioning was not changed.  I think Windows 8 just took control and pooched my 7 build and that is not impressive - my physical drives look different from either OS, the drive the OS lives on is always C:\ and I think that's half the problem, the 'boot manager' the other half.

    To anyone reading please exercise appropriate caution with the beta if installed as a dual boot over multiple physical drives  - it can cause failure of a valid product key.

    I will add that for the first time ever I have abandoned the beta.  I suspect it may have something to do with the missing chipset driver (my Asus motherboard has no file), but it is terrible.  The performance is ghastly, and it just pummels my hard drive notwithstanding an i7 chip and 16 gigs of RAM -  a restart takes about 5 minutes.  The performance of Office 2007 32-bit is atrocious, with frequent freezes and very lengthy lag times, especially in Outlook.  I will also add I see no reason for the missing start button, and shutting down or restarting is a definite chore.  Windows 8 sucks, and that's my final answer, and I further suspect the $49 price tag reflects the fact they know have a Bob or Millenium on their hands.  Junk!

    Thread closed by marking the preceding answer (which gives me little confidence, Noel, and your previous response was rather rude) - I installed an operating system that takes complete control of the computer by presenting a clickable OS boot menu (and actually restarts to go back to Win 7), and you reckon the boot configuration might have been changed?  I guess you're not running the beta?  I have a legitimate beef and when I try to report it, rather than actually get the information to someone who could use it, you call me down about "obvious" issues that have nothing to do. 

    "Your problem is not one I've come across" should have been at the BEGINNING of your answer, because then everyone knows you don't actually know what you're talking about, and you are ASSUMING others don't know what they are talking about either, filling lengthy posts with specious information - you guys seem pretty good at NOT reading the question carefully.   

    As I said, MS Security Essentials refused to update, and it did so because the OS thought itself was counterfeit, but when I retyped my key it worked fine and has done so since.  Windows 8 broke my Windows 7 activation.  Thanks for the answer anyway . . .

    Tuesday, July 10, 2012 2:22 AM
  • This is off topic for this forum.  Please address your concerns in the Windows 8 forums where members of the Windows 8 dev team are reading the threads.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Tuesday, July 10, 2012 2:31 AM
    Answerer
  • It's everything - Windows Genuine Advantage is involved and failed, plus I DID post it in the 8 forums.  Sheesh!  Do you guys even read the posts?  Besides which, it is CLOSED, no pedantic responses required.  I have received exactly ZERO help for any of my reported issues and have received NUMEROUS completely unrelated OPINIONS as opposed to competent technical assistance. 

    PLEASE - no more responses to this post, I have turned off notifications regardless.

    Wednesday, July 11, 2012 12:26 AM