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KB905474 Does Not Download. RRS feed

  • Question

  • Greetings,

    Here is the scenario:
     1. Windows Live OneCare asks me to check the MS website for updates. 
     2. The MS website checks my computer and says that I have a high-priority update.  That
         update is KB905474 - Windows Genuine Advantage Notification.  
     3. I click the 'Install Updates' button.  
     4. I see the notice page telling me that the download will begin and will take less than one minute.  
     5. Nothing happens.  No download, nor install takes place.  

    The Diagnostics website (RunDiags) give my PC the green light on everything.  

    The MGA Diagnostics URL yields the report you see below.  

    Please help me.  I don't like having outstanding updates.  

    Thank you.  
     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine

    (Balance of Diagnostic Report removed 9/30/08, since problem was resolved.) 

    • Edited by FOCUSGuy Wednesday, October 1, 2008 1:48 AM Diagnostic report not relevant.
    Tuesday, September 30, 2008 1:58 AM

Answers

  • FOCUSGuy,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the problem you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Pro Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 30, 2008 2:24 PM
    • Unmarked as answer by FOCUSGuy Wednesday, October 1, 2008 1:08 AM
    • Marked as answer by RickImAPC Wednesday, October 1, 2008 2:14 PM
    Tuesday, September 30, 2008 2:24 PM
  • I've just successfully downloaded and installed the WGAN update.

    Perhaps the diagnostics tools fixed something?  

     
    • Marked as answer by FOCUSGuy Wednesday, October 1, 2008 1:51 AM
    Wednesday, October 1, 2008 1:51 AM

All replies

  • FOCUSGuy,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the problem you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Pro Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 30, 2008 2:24 PM
    • Unmarked as answer by FOCUSGuy Wednesday, October 1, 2008 1:08 AM
    • Marked as answer by RickImAPC Wednesday, October 1, 2008 2:14 PM
    Tuesday, September 30, 2008 2:24 PM
  •  I purchased my PC several years ago from Dell Computer with Windows XP Pro preinstalled. 

    Surely you don't think Dell sold me a non-genuine copy of Windows XP?  

    My understanding is that Dell Computer is a trusted partner of Microsoft and the IT community. 

    My PC has been operating under the protection of Windows Live One Care.  And have always received updates from Microsoft.   If there was an issue this would have been picked up earlier.  

    Please review this situation. 

     

    Wednesday, October 1, 2008 12:36 AM
  • I've just successfully downloaded and installed the WGAN update.

    Perhaps the diagnostics tools fixed something?  

     
    • Marked as answer by FOCUSGuy Wednesday, October 1, 2008 1:51 AM
    Wednesday, October 1, 2008 1:51 AM
  • FOCUSGuy,

    I am glad to hear you've worked out your own issue. The diagnostic tool doesn't collect personally identifiable information and only collects information.

    Thank you for visiting the WGA prgram forum.

    Rick, MS

    Wednesday, October 1, 2008 2:14 PM