locked
product key stopped working RRS feed

  • Question

  • after trying to move to windows 10, the process failed and i had to go back to windows 7. A message started to shown on the screen: your windows is not the original copy, you have to activate it.

    I tried using the product key in the back of my laptop but it still not working.

    I downloaded the MGA diagnostic tool and this is what I get

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {90AD76C5-FB91-4972-A1DF-6A32BAE4D597}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150928-1507
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Visio Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Adrian\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{90AD76C5-FB91-4972-A1DF-6A32BAE4D597}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2343600217-1165532561-133366734</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>76DB3C07018400F8</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>836C54812AFAD86</Val><Hash>0kCr2NhkMjbOSse0PMh+we9KGkk=</Hash><Pid>89409-707-1064172-65662</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0053-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2007</Name><Ver>12</Ver><Val>5D5E6D2E4C5D86</Val><Hash>twpiF9SKPQVyd4Qze2cY5RixqZE=</Hash><Pid>89406-707-1418671-63942</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.1.7601.17514

    Nombre: Windows(R) 7, Ultimate edition
    Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Id. de activación: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 00426-00178-926-600006-02-3082-7600.0000-3102010
    Id. de instalación: 017254192146111555181635738471383585737765866775014236
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
    Clave de producto parcial: HYRR2
    Estado de licencia: notificación
    Razón de la notificación: 0xC004F07C.
    Recuento de rearmado de Windows restante: 4
    Hora de confianza: 31/10/2015 13:16:14

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:16:2015 22:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAAABAAAABAABAAEA6GEkwXxUHrNGg05qmnoyDxJ5AN6+fbDkORogtjQ+jjJGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M08    
      FACP DELL   M08    
      HPET DELL   M08    
      BOOT DELL   M08    
      MCFG DELL   M08    
      SLIC DELL   M08    
      OSFR DELL   M08    
      SSDT PmRef CpuPm

    Saturday, October 31, 2015 12:28 PM

Answers

  • The installed Product Key is from an ACER computer - your machine is a DELL manufactured 9 months before Windows 7 was released, so almost certainly is only licensed for Vista, which explains why the COA sticker Key won't work

    You need to reformat and reinstall using legitimate media and Key.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 3, 2015 9:51 AM
    Moderator