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WGA Activation Issue

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Greetings,
    I purchased my Gateway CX210X with Vista Home Premium in the beginning of 2008. In September my hard drive crashed and I replaced it with a 250GB. After checking with Gateway about my product key (it was rubbed off of the bottom of my laptop) they assured me it was not required with Vista and I installed Vista using my restoration disks. After that I was unable to activate my Vista. Gateway email techs said that it should work,
"Thank you for using Gateway's Online email support. Regarding your
> concern about the Product key, the windows version provided by Gateway
> does not require Windows Product Activation (WPA) or a Product
> Identification (PID) number, because Gateway has implemented System
> Locked Pre-installation (SLP) on the Windows Vista CDs."
Gateway phone techs told me that I would have to buy another copy of Vista. Microsoft phone activation bounced from volume user to an unusable number; I emailed Gateway again and was told this should not be happening. In the midst of this, a trojan took over my pc and I had to reinstall Vista fresh at the end of November. I have been trying to validate Vista since then and today I entered RFM. Following is my diagnostic post. What is my next step?

Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80072efd
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {B5A90CAA-EBE7-4CA2-9376-203094D609EA}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office OneNote 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B5A90CAA-EBE7-4CA2-9376-203094D609EA}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-4169561595-2073420242-222168177</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>CX210X                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>78.15   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>78333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
N/A, hr = 0x80070718

HWID Data-->
HWID Hash Current: OAAAAAEAAwABAAIAAQABAAAABAABAAEAJJREnx0BPBXYhkjk8MAacYLu8vT+hk9I3pwceqxWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            GATEWA        SYSTEM
FACP            GATEWA        SYSTEM
HPET            GATEWA        SYSTEM
BOOT            GATEWA        SYSTEM
MCFG            GATEWA        SYSTEM
ASF!            GATEWA        SYSTEM
APIC            GATEWA        SYSTEM
SSDT            GATEWA        SYSTEM
Tuesday, December 30, 2008 5:25 PM

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Jim,

Gateway Technical support is correct regarding how manufacturers install operating systems via System Locked Pre-installation (SLP). The Certificate of Authenticity (COA) which has an additional 25 alpha/numeric code could be used in a situation which you are facing. Jim I would call them back and ask them for an additional COA. Please review the following Knowledge Base (KB) article and refer to the resolution portion of the webpage:
KB931573 – You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation

http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573

If the above does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

----------------------------------------------------------------------------------------

Step set #1

1) Open Internet Explorer

2) A Browser will open, type: %windir%\system32 into the address field

3) Find the file cmd.exe

4) Right Click on the cmd.exe and select Run as Administrator

5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

6) Hit the Enter key

7) Reboot 2 times

-------------------------------------------------------------------------------------

Step set #2

1) Open Internet Browser

2) Type %windir%\system32 into the browser address bar.

3) Find the file CMD.exe

4) Right-Click on CMD.exe and select Run as Administrator

5) Type: net stop slsvc (it may ask you if you are sure, select yes)

6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7) Type: rename tokens.dat tokens.bar

8) Type: cd %windir%\system32

9) Type net start slsvc

10) Reboot Twice

11) Windows Vista may require you to enter a Product Key [use the Certificate of Authenticity (COA)] SLP Product Key found on the sticker on the side or bottom of your computer and activate. Use the Activate by Phone method outlined below.

From the Desktop:

a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

Also you may reference the following site for various Telephone Activation Centers:

http://support.microsoft.com/kb/326851

Thank you for visiting the Genuine Advantage forum.
Stephen Holm
- Marked as answer by Stephen Holm Tuesday, December 30, 2008 7:12 PM
Tuesday, December 30, 2008 7:10 PM

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WGA Activation Issue

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