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Fixit Update and new install both fail

    Question

  • I had already installed FIXIT in June of 2010 and it worked fine.  I tried to use it today and when it told me to update I did.  The download stopped with the following error:

    An unexpected error occurred. Setup cannot continue. Please close and try again.

    An existing Connection was forcibly closed by the remote host.

    I tried again and got the same error.  I then thought I would be  smart so I uninstalled the original copy and went for a new install. I started the download and then got the same error.  Any suggestions?  I had it running last summer.

     

    Monday, February 28, 2011 8:40 PM

All replies

  • Dear Customer,

    Thanks for your interesting in Microsoft Fix it Center(Beta).

    Based on your description, I suggest you download the latest Fix it Center setup from the portal http://fixitcenter.support.microsoft.com/Portal and reinstall it.

    If you have downloaded the latest setup and get the error message now, you can have a try to use a proxy server for you LAN, take the below steps:

    1. Open IE, click Tools, and select Internet Options.

    2. In the Internet Options window, navigate Connections page, and click LAN settings, then set your proxy server which can access the internet.

    Please let me know if any question about this issue. Thanks you!

    Sam

     

    Wednesday, March 02, 2011 1:31 AM