It's no secret that Prometric's site is unstable, unreliable, and buggy as heck - ask virtually anyone who's ever used it. But what's really annoying is that they won't make the customer service concessions to acknowledge how terrible their website
is. I tried rescheduling an exam via their site, everything seemed to work fine - no error message, frozen screen, etc. However, when I attempted to take the exam on my newly scheduled date - there was no record of the new exam session. Furthermore,
it would not let me use the voucher code again to schedule a new exam since it labeled me as a 'No Show'.
So I called their customer service number, and spent 30 minutes pleading my case to 2 different people (Irene and Shela) with no luck at all. They claimed I should have been aware that the reschedule failed when I did not receive an email confirmation.
I also tried called our company's voucher account manager (Dallea Caldwell) who told me she could do nothing for me.
So seriously, if you're going to partner with a company utilizing a notoriously poor web site - will you please either require that they improve it or accommodate customers appropriately when it fails?
