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Will You Please Insist That Prometric Improves Their Website? RRS feed

  • Question

  • It's no secret that Prometric's site is unstable, unreliable, and buggy as heck - ask virtually anyone who's ever used it.  But what's really annoying is that they won't make the customer service concessions to acknowledge how terrible their website is.  I tried rescheduling an exam via their site, everything seemed to work fine - no error message, frozen screen, etc.  However, when I attempted to take the exam on my newly scheduled date - there was no record of the new exam session.  Furthermore, it would not let me use the voucher code again to schedule a new exam since it labeled me as a 'No Show'. 

    So I called their customer service number, and spent 30 minutes pleading my case to 2 different people (Irene and Shela) with no luck at all.  They claimed I should have been aware that the reschedule failed when I did not receive an email confirmation.  I also tried called our company's voucher account manager (Dallea Caldwell) who told me she could do nothing for me.

    So seriously, if you're going to partner with a company utilizing a notoriously poor web site - will you please either require that they improve it or accommodate customers appropriately when it fails?


    • Edited by Tracy'S Thursday, October 11, 2012 5:45 PM
    Thursday, October 11, 2012 5:44 PM

Answers

  • Hi Tracy,

    I am sending a link to this post along with some other information to my contacts at Microsoft Learning to see if I can get you some help.


    Mike Corkery, MCT, MVP (Office Systems), MCSD (Windows Store Apps), MCITP, MCPD, MSF, etc. Please do not forget to click “Vote as Helpful” if any post helps you and "Mark as Answer”if it solves the issue.

    Wednesday, April 10, 2013 4:32 PM
    Moderator

All replies

  • Hi TracyS,

    I am sorry that you have had such a bad experience with Prometric. I did forward a link to this post to someone that I know at Microsoft Learning. I am hoping that they can help sort this out.

    Thanks,

    Mike


    Please do not forget to click “Vote as Helpful” if any post helps you and "Mark as Answer”if it solves the issue.

    Thursday, October 11, 2012 5:54 PM
    Moderator
  • Hi Tracy,

    I'm sorry about your experience and I'll do what I can to correct it. I've already escalated the experience to my contacts at Prometric and if you would be willing to send your contact information (full name, email, and phone number) to tctips@microsoft.com, I will work directly with you to ensure this gets resolved swiftly.

    Thanks,

    Shelby Grieve

    Director of Professional Certifications, Microsoft Learning

    Friday, October 12, 2012 10:34 PM
  • I Agreeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee... !!!!
    Sunday, January 6, 2013 8:01 AM
  • Hi Shelby,

    Thank-you for your prompt reply.  I've emailed the address you provided above, but haven't heard anything back.

    Monday, January 21, 2013 4:49 PM
  • Please stop marking Shelby's response as the answer to this thread.  I attempted to contact her via the method she indicated and never heard anything back.  To date, my issue still has not been addressed.

    Thanks!

    Tuesday, April 9, 2013 6:34 PM
  • Hi Tracy,

    I am sending a link to this post along with some other information to my contacts at Microsoft Learning to see if I can get you some help.


    Mike Corkery, MCT, MVP (Office Systems), MCSD (Windows Store Apps), MCITP, MCPD, MSF, etc. Please do not forget to click “Vote as Helpful” if any post helps you and "Mark as Answer”if it solves the issue.

    Wednesday, April 10, 2013 4:32 PM
    Moderator