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    Hi,

    When I download the KB978044 from the MS web. MS required the Validation Code.

    1. In the step 1, I download the GenunieCheck.exe and then I install but the happen the message as below:

    "This version of the Windows Genuine Advantage validation tool is no longer supported. Please download the newest version and ensure that your system clock is accurate"

    Please tell me where to get the latest version?

    So, I have use "Microsoft Genunie Advantage Diagnostic Tool", but Validation Code is zero (0)

    2. I use Win7 Home Pre with legal of MS

    3. I search in some of web page and I found the "Windows6.1-KB978044-x64.msu" file. When I install, I receive the message as below:

    "The update is not applicable to your computer"

    Please help me to get this hotfix with my windows (Win7 Home Pre)

    Thanks

    • Moved by Carey FrischMVP, Moderator Monday, September 17, 2012 4:57 PM Moved to more appropriate forum category (From:Feedback and Comments)
    Friday, September 14, 2012 10:47 AM

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    You MUST use Internet Explorer 32-bit to access validation-related sites and downloads.

    The 64-bit download can be got from here - http://www.microsoft.com/en-us/download/details.aspx?id=2656 using IE 32-bit

    Do NOT select the Alternative validation method.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 14, 2012 11:19 AM
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    Hi Noel Paton,

    Thanks for your advise.

    I have download this file per your guide and then install. I have received the message "The update is not applicable to your computer".

    My computer is Sony Vaio VPCSA4MFY, use Win 7 Home Pre 64bit.

    Please help me

    Thanks

    Monday, September 17, 2012 7:10 AM
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    Hi Noel Paton,

    I also used the Windows Update and check many times but the Windows can't auto update this hotfix.

    Please help me

    Thanks for your attention

    Monday, September 17, 2012 7:28 AM
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    Please go to your Update History

    find the latest entry for the failed file, and right-click on it - select 'View details'

    what error code does it give?

    Lets find out a bit about your machine - please run an MGADiag report, which may tell us some of the problem detaiils....

    we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 7:41 AM
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    Hi Noel Paton,

    1. Some updates are failed

    Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

    Installation date: ‎9/‎14/‎2012 3:16 PM

    Installation status: Failed

    Error details: Code 643

    Update type: Important

    A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs.  You can protect your computer by installing this update from Microsoft.  After you install this item, you may have to restart your computer.

    2. Here are results by the MGADiag tool

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {941F1220-D237-4B06-8137-ABDE65BCBAED}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{941F1220-D237-4B06-8137-ABDE65BCBAED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2442912932-3449510053-318075112</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSA4MFY</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2086H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20111123000000.000000+000</Date></BIOS><HWID>A8303807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-1033-7601.0000-2562012
    Installation ID: 015493500695513740443264386004032734892092698464303171
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/17/2012 3:01:14 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:14:2012 17:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAAAAAABAAIAAQABAAAABAABAAEAln1+CYR3jj9wC4p2mEOamcJ9puYOfS5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      TCPA            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO

    Monday, September 17, 2012 8:06 AM
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    Try running MS Fixit 50123 - http://go.microsoft.com/?linkid=9666880

    see if it helps.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 9:09 AM
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    Hi Noel Paton,

    I try to install Sony Vaio Care and the USB Composite Device is OK although the KB978044 is not update.

    But I still want to update this hotfix.

    Thanks for your help

    Tuesday, September 18, 2012 2:13 AM
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    YOu don't need to install it - it was already installed when you updated the system to Service pack 1

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, September 18, 2012 9:06 AM
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    Hi Nael Paton,

    Again, my laptop is not recognize the USB Composite Device when I has plug-in the USB. After I reject it, error is happen ("Unknown Device")

    Please help me.


    Friday, September 21, 2012 2:34 AM
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    You should repost this problem in the more appropriate Windows Answer System Repair forum

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 21, 2012 9:05 AM
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