Answered by:
How to download KB978044

Question
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Hi,
When I download the KB978044 from the MS web. MS required the Validation Code.
1. In the step 1, I download the GenunieCheck.exe and then I install but the happen the message as below:
"This version of the Windows Genuine Advantage validation tool is no longer supported. Please download the newest version and ensure that your system clock is accurate"
Please tell me where to get the latest version?
So, I have use "Microsoft Genunie Advantage Diagnostic Tool", but Validation Code is zero (0)
2. I use Win7 Home Pre with legal of MS
3. I search in some of web page and I found the "Windows6.1-KB978044-x64.msu" file. When I install, I receive the message as below:
"The update is not applicable to your computer"
Please help me to get this hotfix with my windows (Win7 Home Pre)
Thanks
- Moved by Carey FrischMVP, Moderator Monday, September 17, 2012 4:57 PM Moved to more appropriate forum category (From:Feedback and Comments)
Friday, September 14, 2012 10:47 AM
Answers
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You should repost this problem in the more appropriate Windows Answer System Repair forum
http://answers.microsoft.com/en-us/windows/forum/windows_7-system
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:21 PM
- Marked as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:21 PM
Friday, September 21, 2012 9:05 AMModerator -
Try running MS Fixit 50123 - http://go.microsoft.com/?linkid=9666880
see if it helps.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Bui Khanh Diep Tuesday, September 18, 2012 2:09 AM
- Unmarked as answer by Bui Khanh Diep Tuesday, September 18, 2012 2:09 AM
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:21 PM
- Marked as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:21 PM
Monday, September 17, 2012 9:09 AMModerator
All replies
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You MUST use Internet Explorer 32-bit to access validation-related sites and downloads.
The 64-bit download can be got from here - http://www.microsoft.com/en-us/download/details.aspx?id=2656 using IE 32-bit
Do NOT select the Alternative validation method.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, September 14, 2012 11:19 AMModerator -
Hi Noel Paton,
Thanks for your advise.
I have download this file per your guide and then install. I have received the message "The update is not applicable to your computer".
My computer is Sony Vaio VPCSA4MFY, use Win 7 Home Pre 64bit.
Please help me
Thanks
Monday, September 17, 2012 7:10 AM -
Hi Noel Paton,
I also used the Windows Update and check many times but the Windows can't auto update this hotfix.
Please help me
Thanks for your attention
Monday, September 17, 2012 7:28 AM -
Please go to your Update History
find the latest entry for the failed file, and right-click on it - select 'View details'
what error code does it give?
Lets find out a bit about your machine - please run an MGADiag report, which may tell us some of the problem detaiils....
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, pleasePlease also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspxNoel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, September 17, 2012 7:41 AMModerator -
Hi Noel Paton,
1. Some updates are failed
Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
Installation date: 9/14/2012 3:16 PM
Installation status: Failed
Error details: Code 643
Update type: Important
A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs. You can protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
2. Here are results by the MGADiag tool
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {941F1220-D237-4B06-8137-ABDE65BCBAED}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{941F1220-D237-4B06-8137-ABDE65BCBAED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2442912932-3449510053-318075112</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSA4MFY</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2086H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20111123000000.000000+000</Date></BIOS><HWID>A8303807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800016-02-1033-7601.0000-2562012
Installation ID: 015493500695513740443264386004032734892092698464303171
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CGKHQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/17/2012 3:01:14 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:14:2012 17:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAAAAAABAAIAAQABAAAABAABAAEAln1+CYR3jj9wC4p2mEOamcJ9puYOfS5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
WDAT Sony VAIO
TCPA Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
ASPT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
Monday, September 17, 2012 8:06 AM -
Try running MS Fixit 50123 - http://go.microsoft.com/?linkid=9666880
see if it helps.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Bui Khanh Diep Tuesday, September 18, 2012 2:09 AM
- Unmarked as answer by Bui Khanh Diep Tuesday, September 18, 2012 2:09 AM
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:21 PM
- Marked as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:21 PM
Monday, September 17, 2012 9:09 AMModerator -
Hi Noel Paton,
I try to install Sony Vaio Care and the USB Composite Device is OK although the KB978044 is not update.
But I still want to update this hotfix.
Thanks for your help
Tuesday, September 18, 2012 2:13 AM -
YOu don't need to install it - it was already installed when you updated the system to Service pack 1
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, September 18, 2012 9:06 AMModerator -
Hi Nael Paton,
Again, my laptop is not recognize the USB Composite Device when I has plug-in the USB. After I reject it, error is happen ("Unknown Device")
Please help me.
Friday, September 21, 2012 2:34 AM -
You should repost this problem in the more appropriate Windows Answer System Repair forum
http://answers.microsoft.com/en-us/windows/forum/windows_7-system
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:21 PM
- Marked as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:21 PM
Friday, September 21, 2012 9:05 AMModerator