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I can't sign in to Microsoft SharedView

    Question

  • I can't sign in to Microsoft SharedView.  I can sign into all of my other Windows Live accounts without any trouble, but not sharedview.  It tells me I need a live id.  I have one.  I use it everyday.  I've uninstalled and reinstalled sharedview, but the problem still exist.  Help. 
    Tuesday, November 17, 2009 8:51 PM

All replies

  • [MC] 15:43:36:734 GMT [THREAD 5968]  [A] Log file started: 2009/11/18 15:43:36:734 GMT
    [MC] 15:43:36:734 GMT [THREAD 5968]  [I] Resetting ServerInfo Probe.
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.Array
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.Button
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.Int
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.List
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.RichString
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.String
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.parts.Tuple
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.pod.ConnMgr
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.express.Express
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.express.Telepointer
    [MC] 15:43:36:734 GMT [THREAD 5968]  [N] Protocol registration: placeware.apps.express.ExpressChat
    [MC] 15:43:36:750 GMT [THREAD 5968]
    [MC] 15:43:36:750 GMT [THREAD 5968]  [D] Http user-agent: Mozilla/4.0 (compatible ; MSIE 8.0.6001.18702 ; Microsoft Windows XP Professional Service Pack 3 ; Placeware RPC 1.0)
    [MC] 15:43:36:750 GMT [THREAD 5968]  [W] No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 15:43:36:750 GMT [THREAD 5968]  [W] Trying to load default (English)...
    [MC] 15:43:36:812 GMT [THREAD 5968]  [C] Running client Version: Version %1
    [MC] 15:43:36:812 GMT [THREAD 5968]  [W] SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] ExpressMainWindow::OnCreate()f08918
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] ExpressDesktopWindow::OnCreate() - added message filter f08988 alloc size: 1 size: 1
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] MessageFilters:  [I] f08988
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] ExpressFeatureFlyout::ctor()f09a20
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] ExpressLaunchWizard::OnCreate()f09a20
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] ExpressFeatureFlyout::OnCreate()f09a20
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] ExpressDesktopWindow::OnCreate() - added message filter f09a90 alloc size: 2 size: 2
    [MC] 15:43:36:812 GMT [THREAD 5968]  [I] MessageFilters:  [I] f08988  [I] f09a90
    [MC] 15:43:37:031 GMT [THREAD 5968]  [I] ExpressDesktopWindow::OnCreate() - added message filter fb7e58 alloc size: 4 size: 3
    [MC] 15:43:37:031 GMT [THREAD 5968]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:43:37:046 GMT [THREAD 5968]  [I] ExpressFeatureFlyout::ctor()ab7d60
    [MC] 15:43:37:187 GMT [THREAD 5968]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 15:43:43:562 GMT [THREAD 5968]  [D] ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 15:43:44:781 GMT [THREAD 2504]  [I] (InetUtils) HttpSendRequest returned status code=200
    [MC] 15:43:56:343 GMT [THREAD 5968] LogonIdentityEx() failed, hr: 2147780654
    [MC] 15:43:56:343 GMT [THREAD 5968] MNCIAuthRequest - Passport auth failed
    [MC] 15:43:56:343 GMT [THREAD 5968] CancelPendingRequest() failed, hr: 2147778572
    [MC] 15:43:58:828 GMT [THREAD 5968]  [I] ExpressMainWindow::dtor()f08918
    [MC] 15:43:58:828 GMT [THREAD 5968]  [I] ExpressDesktopWindow::dtor() - removed message filter fb7e58 alloc size: 4 size: 2
    [MC] 15:43:58:828 GMT [THREAD 5968]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:43:58:828 GMT [THREAD 5968]  [I] ExpressLaunchWizard::dtor()f09a20
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] ExpressFeatureFlyout::dtor()f09a20
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] ExpressDesktopWindow::dtor() - removed message filter f09a90 alloc size: 4 size: 1
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] ExpressDesktopWindow::dtor() - removed message filter f08988 alloc size: 4 size: 0
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] ExpressFeatureFlyout::dtor()ab7d60
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] ExpressDesktopWindow::dtor() - removed message filter ab7dd0 alloc size: 4 size: 0
    [MC] 15:43:58:875 GMT [THREAD 5968]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:44:03:890 GMT [THREAD 5968]  [I] AccessManagerB::deleteHeartbeatConversation
    [MC] 15:44:03:906 GMT [THREAD 5968]  [W] SQM Upload: Failed to upload any sqm files!
    [MC] 15:44:55:093 GMT [THREAD 5916]  [A] Log file started: 2009/11/18 15:44:55:093 GMT
    [MC] 15:44:55:109 GMT [THREAD 5916]  [I] Resetting ServerInfo Probe.
    [MC] 15:44:55:140 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.Array
    [MC] 15:44:55:187 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.Button
    [MC] 15:44:55:187 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.Int
    [MC] 15:44:55:187 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 15:44:55:187 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.List
    [MC] 15:44:55:187 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.RichString
    [MC] 15:44:55:187 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.String
    [MC] 15:44:55:187 GMT [THREAD 5916]  [N] Protocol registration: placeware.parts.Tuple
    [MC] 15:44:55:250 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 15:44:55:250 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: placeware.pod.ConnMgr
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.express.Express
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.express.Telepointer
    [MC] 15:44:55:281 GMT [THREAD 5916]  [N] Protocol registration: placeware.apps.express.ExpressChat
    [MC] 15:44:55:296 GMT [THREAD 5916]
    [MC] 15:44:55:296 GMT [THREAD 5916]  [D] Http user-agent: Mozilla/4.0 (compatible ; MSIE 8.0.6001.18702 ; Microsoft Windows XP Professional Service Pack 3 ; Placeware RPC 1.0)
    [MC] 15:44:55:296 GMT [THREAD 5916]  [W] No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 15:44:55:296 GMT [THREAD 5916]  [W] Trying to load default (English)...
    [MC] 15:44:56:046 GMT [THREAD 5916]  [C] Running client Version: Version %1
    [MC] 15:44:56:109 GMT [THREAD 5916]  [W] SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] ExpressMainWindow::OnCreate()f08918
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] ExpressDesktopWindow::OnCreate() - added message filter f08988 alloc size: 1 size: 1
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] MessageFilters:  [I] f08988
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] ExpressFeatureFlyout::ctor()f09a20
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] ExpressLaunchWizard::OnCreate()f09a20
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] ExpressFeatureFlyout::OnCreate()f09a20
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] ExpressDesktopWindow::OnCreate() - added message filter f09a90 alloc size: 2 size: 2
    [MC] 15:44:56:437 GMT [THREAD 5916]  [I] MessageFilters:  [I] f08988  [I] f09a90
    [MC] 15:44:56:656 GMT [THREAD 5916]  [I] ExpressDesktopWindow::OnCreate() - added message filter fb7e58 alloc size: 4 size: 3
    [MC] 15:44:56:703 GMT [THREAD 5916]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:44:56:718 GMT [THREAD 5916]  [I] ExpressFeatureFlyout::ctor()ab7d60
    [MC] 15:44:56:875 GMT [THREAD 5916]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 15:45:02:718 GMT [THREAD 5916]  [D] ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 15:45:03:250 GMT [THREAD 4004]  [I] (InetUtils) HttpSendRequest returned status code=200
    [MC] 15:45:14:625 GMT [THREAD 5916] LogonIdentityEx() failed, hr: 2147780654
    [MC] 15:45:14:640 GMT [THREAD 5916] MNCIAuthRequest - Passport auth failed
    [MC] 15:45:14:640 GMT [THREAD 5916] CancelPendingRequest() failed, hr: 2147778572
    [MC] 15:45:17:015 GMT [THREAD 5916]  [I] ExpressMainWindow::dtor()f08918
    [MC] 15:45:17:015 GMT [THREAD 5916]  [I] ExpressDesktopWindow::dtor() - removed message filter fb7e58 alloc size: 4 size: 2
    [MC] 15:45:17:015 GMT [THREAD 5916]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:45:17:015 GMT [THREAD 5916]  [I] ExpressLaunchWizard::dtor()f09a20
    [MC] 15:45:17:015 GMT [THREAD 5916]  [I] ExpressFeatureFlyout::dtor()f09a20
    [MC] 15:45:17:015 GMT [THREAD 5916]  [I] ExpressDesktopWindow::dtor() - removed message filter f09a90 alloc size: 4 size: 1
    [MC] 15:45:17:031 GMT [THREAD 5916]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:45:17:031 GMT [THREAD 5916]  [I] ExpressDesktopWindow::dtor() - removed message filter f08988 alloc size: 4 size: 0
    [MC] 15:45:17:031 GMT [THREAD 5916]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:45:17:031 GMT [THREAD 5916]  [I] ExpressFeatureFlyout::dtor()ab7d60
    [MC] 15:45:17:031 GMT [THREAD 5916]  [I] ExpressDesktopWindow::dtor() - removed message filter ab7dd0 alloc size: 4 size: 0
    [MC] 15:45:17:031 GMT [THREAD 5916]  [I] MessageFilters:  [I] f08988  [I] f09a90  [I] fb7e58  [I] 0
    [MC] 15:45:22:031 GMT [THREAD 5916]  [I] AccessManagerB::deleteHeartbeatConversation
    [MC] 15:45:22:046 GMT [THREAD 5916]  [W] SQM Upload: Failed to upload any sqm files!

    Wednesday, November 18, 2009 3:47 PM