Morning Pony,
Please run the MGA Diagnostic Tool and provide us with your results in the thread. Please follow the steps in the following sticky post
http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae. This will allow us to see what you are experiencing so we may begin to formulate a resolution for you.
Take care Pony,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm