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  • Question

  • I cannot renew my subscription because I don't know the password...what can I do?
    Tuesday, August 4, 2009 12:51 AM

Answers

All replies

  • You will have to contact support for help with recovering your password. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Tuesday, August 4, 2009 1:32 AM
    Moderator
  • I cannot renew my subscription because I don't know the password...what can I do?

    You can try to reset your password at http://account.live.com

    Technically, you should not currently need to do anything to renew, even if OneCare is currently warning you that you need to. It is our understanding that your subscription should automatically be extended on the renewal date - for free, for up to a 6 month period.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, August 4, 2009 12:56 PM
    Moderator