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Microsoft Office cannot verify my license - after a week of working just fine RRS feed

  • Question

  • I recently bought MS Office Professional Plus 2010 from my school's IT department, brand new, in box. It came with licenses to install on two computers. The first one I installed it on, it works perfectly. My second computer - which I upgraded to Windows 7 from Vista two weeks ago - took the install just fine as an upgrade from Office XP. It activated, and worked flawlessly for about a week.

    Yesterday, I try to start up Office, and it tells me that it cannot verify my license. I attempt - repeatedly - to input the license through the Control Panel-> Programs and Features -> Change option, and each time it tells me (again) that it can't verify my license. I read online that this can be a problem for installs where Office has been upgraded, and that the best way is to simply uninstall Office, wipe all traces of it from the system, then reinstall.

    Problem is, it hasn't worked. I've uninstalled, used the fixit, and it still won't reinstall. Every single time I try, I'm greeted with "microsoft office encountered an error during setup" at the end of setup, and it shuts down, no further bug reports available.

    What's going on, and how do I fix it?

    Monday, November 1, 2010 2:28 AM

Answers

  • Hello mei0023,

    You may want to ask you Office 2010 installation/activation question here:  http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads?lc=1033&filter=alltypes


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:48 PM
    Monday, November 1, 2010 1:33 PM
  • Hello mei0023,

    There is very little we can do for you in this particular forum.  The utility used to analyze Office installations cannot analyze installations of Office 2010, and the online validation site does not work with Office 2010 either.

    Office 2010 Pro Plus is normally a Volume Licensing product, but there is a sales channel to retail end users thru academic institutions and that sounds like your situation.  Have you tried Microsoft's standard support channels, ie, going to the Office 2010 Solution Center and clicking on the links in the upper right corner of the page to request assistance from a support professional?

    http://support.microsoft.com/gp/gp_off2010_main#tab5

    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:49 PM
    Monday, November 1, 2010 1:54 PM

All replies

  • "mei0023" wrote in message news:ab39887c-d64d-4454-b406-51611883c981...

    I recently bought MS Office Professional Plus 2010 from my school's IT department, brand new, in box. It came with licenses to install on two computers. The first one I installed it on, it works perfectly. My second computer - which I upgraded to Windows 7 from Vista two weeks ago - took the install just fine as an upgrade from Office XP. It activated, and worked flawlessly for about a week.

    Yesterday, I try to start up Office, and it tells me that it cannot verify my license. I attempt - repeatedly - to input the license through the Control Panel-> Programs and Features -> Change option, and each time it tells me (again) that it can't verify my license. I read online that this can be a problem for installs where Office has been upgraded, and that the best way is to simply uninstall Office, wipe all traces of it from the system, then reinstall.

    Problem is, it hasn't worked. I've uninstalled, used the fixit, and it still won't reinstall. Every single time I try, I'm greeted with "microsoft office encountered an error during setup" at the end of setup, and it shuts down, no further bug reports available.

    What's going on, and how do I fix it?


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 1, 2010 6:57 AM
  • Here's the output:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-92XBQ-YWH8B-WY9RH
    Windows Product Key Hash: yHlVF18289h3pmBoCLsgGAu1fTM=
    Windows Product ID: 00426-437-3311436-85112
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {B66D43FD-42AE-4B66-8AC7-0B184FF78487}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B66D43FD-42AE-4B66-8AC7-0B184FF78487}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WY9RH</PKey><PID>00426-437-3311436-85112</PID><PIDType>5</PIDType><SID>S-1-5-21-484423512-2036613277-3111640004</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1330                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20081226000000.000000+000</Date></BIOS><HWID>E1B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-437-331143-01-1033-7600.0000-2942010
    Installation ID: 011350527655149384351081731044241544191353835775258145
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WY9RH
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/1/2010 7:59:31 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:27:2010 20:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAIAAAACAAAAAgABAAEAJJTqnepyDPJ89GDREnlGg+i48Dd47TpW6hV+OFAEutIqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      SSDT            PmRef        CpuPm


    Monday, November 1, 2010 1:00 PM
  • Hello mei0023,

    You may want to ask you Office 2010 installation/activation question here:  http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads?lc=1033&filter=alltypes


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:48 PM
    Monday, November 1, 2010 1:33 PM
  • Looking at the sheer volume of unanswered questions there--I'd rather not. I use this computer for all my class notes, and exams are approaching. If I don't get Office working again, I have a huge problem. I can't afford to have this problem fall into another internet forum black hole.
    Monday, November 1, 2010 1:40 PM
  • Hello mei0023,

    There is very little we can do for you in this particular forum.  The utility used to analyze Office installations cannot analyze installations of Office 2010, and the online validation site does not work with Office 2010 either.

    Office 2010 Pro Plus is normally a Volume Licensing product, but there is a sales channel to retail end users thru academic institutions and that sounds like your situation.  Have you tried Microsoft's standard support channels, ie, going to the Office 2010 Solution Center and clicking on the links in the upper right corner of the page to request assistance from a support professional?

    http://support.microsoft.com/gp/gp_off2010_main#tab5

    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:49 PM
    Monday, November 1, 2010 1:54 PM
  • 017326  andrew windows xo por
    Monday, November 1, 2010 2:28 PM