can't find printer? RRS feed

  • Question


    I have OneCare installed on two machines... the printer is set to "sharing" but for some reason one care says it is having a connection problems with one of my computers... It keeps track of when I back up or do anything else on the other box so it is connected.


    It gives me a yellow yield sign and says "can't find printer" 


    Hub box is running xp professional

    lap top is running vista


    any ideas?



    Sunday, May 11, 2008 12:40 AM


  • Is Vista a 32 bit or 64 bit copy? If it is 64 bit, you can't use the OneCare printer sharing functionality as drivers can't be shared between the two architectures.

    Are you sharing the printer from the desktop hub machine? Try the following:

    Open OneCare on each of the computers.

    Click Change Settings

    On the firewall tab, click configure firewall

    If the network is shown as Public, click Change Location to change it to "Home or Work."

    Click the Advanced Settings button

    Click Network connections tab.

    If there are multiple active connections shown, you may need to disable them in your Windows network connections settings. (Network and Sharing Center, manage connections, in Vista; Right click My Network Places and select Properties on the Start menu in XP)

    On the Ports and Protocols tab, add a check mark next to File and Printer Sharing - for subnet and Internet if the first setting alone (after all of the above are verified) does not allow Sharing to work.

    If all of the above fail, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2




    Monday, May 12, 2008 3:19 PM