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CRM 2011 - Error when editing users, ressource, groups etc. RRS feed

  • Question

  • Hi

    I have a problem at a customer where we are unable to create a new user. When we login to the webinterface of Microsoft CRM 2011 and choose settings - system - administration and try to create or edit a user we get the following error webpage

    I have been looking all over the internet and looked at various log file.

    - In DMP-SQL01-w3wp(12024#0B0B1549)-CRMWeb-20150224-1.log file:
    System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B6FDC985: System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Crm.Application.Forms.CustomizableFormExtended.BuildFormModel(FormDescriptor formDescriptor)
       at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, FormDescriptor fd)
       at Microsoft.Crm.Application.Components.PageHandlers.SystemUserRecordPageHandler.ConfigureFormHandler()
       at Microsoft.Crm.Application.Components.Utility.GenericEventProcessor.RaiseEvent(String eventName)
       at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


    - Webpage error message:

    Error Description:

    An unhandled exception occurred during the
    execution of the current web request. Please review the stack trace for more
    information about the error and where it originated in the
    code.


    Error Details:

    Exception of type 'System.Web.HttpUnhandledException' was thrown.


    Full
    Stack:

    [NullReferenceException: Object reference not set to an instance of an object.]
       at Microsoft.Crm.Application.Forms.CustomizableFormExtended.BuildFormModel(FormDescriptor formDescriptor)
       at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, FormDescriptor fd)
       at Microsoft.Crm.Application.Components.PageHandlers.SystemUserRecordPageHandler.ConfigureFormHandler()
       at Microsoft.Crm.Application.Components.Utility.GenericEventProcessor.RaiseEvent(String eventName)
       at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    
    [HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
       at System.Web.UI.Page.HandleError(Exception e)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    
    

    Kind regards

    Hans Chr. Andersen

    Tuesday, February 24, 2015 11:38 AM

All replies

  • Hi Andersen,

    You should be a system administrator to do above task.


    Deepak Jangra

    Tuesday, February 24, 2015 1:15 PM
  • Hi Deepak

    I have tried with different users all being administrators.

    Kind Regards
    Hans Chr. Andersen

    Tuesday, February 24, 2015 1:19 PM