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Windows Activation Error 0XC004F050 RRS feed

  • Question

  •  

    I purchased a laptop with Vista Premium from Dell about 3 months ago and everything was running fine until about two days ago when Vista began telling me that i needed to enter my activation key.  When I turn on the computer, it gives me three options; 1) Access the computer with limited functionality 2) Type a different Product Key, or 3) Contact Dell to help resolve the problem.

     

    When I type the product key (from the sticker on the bottom of my laptop) into option 2, I get error 0XC004F050.  From reading other posts in the forum it appears that I should try activating by phone, but in limited functionality mode, I do not have access to the start button, and when I type c:\windows\system32\slui.exe the same dialog with the three options mentioned above comes up.  Is there another way I can try activation by phone?

     

    I ran the Genuine Diagnostic tool as well in case that will help resolve the problem quicker.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5F3314BC-F8BC-4F27-BC92-3066BC7964BD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F3314BC-F8BC-4F27-BC92-3066BC7964BD}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2407843620-59385042-606862418</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="4"/><Date>20070816000000.000000+000</Date></BIOS><HWID>35303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>66BA4D7ED1D05B0</Val><Hash>x5WAcbldDIEnHNV8lMnmkD8s+1w=</Hash><Pid>81606-OEM-6472835-44147</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thanks for your help!
    Tuesday, November 20, 2007 4:43 AM

Answers

  •  

    Hello Tsullivan1,

     

    First, I would like you to try the below steps, but if that does not resolve your issue, the go on to the next set of steps.

     

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) A windows with a black background will open.

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    To the Change Product Key window is to:

    1) return to the window with the black background

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, November 27, 2007 9:09 PM

All replies

  •  

    Hello Tsullivan1,

     

    First, I would like you to try the below steps, but if that does not resolve your issue, the go on to the next set of steps.

     

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) A windows with a black background will open.

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    To the Change Product Key window is to:

    1) return to the window with the black background

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, November 27, 2007 9:09 PM
  • Hi Darin,

     

    I have the exact same problem as Tsullivan1's with my Dell XPS M1210 laptop.  I bought this laptop in April 2007 with Vista Home Premium installed.  Last week when I rebooted my laptop and this problem appeared. 

    My Windows Activation has only 3 options: 1. Access your computer with reduced functionality,  2. Type a different product key  and 3. Contact Dell to help resolve this problem.  I've tried call MS Support but they insisted that I must be able to bring up the Activation by phone screen so I called Dell Support for help,but they asked me to wipe out my HD by restoring it back to factory condition.  I cannot afford to lose my personal data.  Please advise.

    I followed your first set of instructions but got the following error in step 5:

         C:\Windows\System32\slmgr.vbs(303, 9) (null): 0xC004E017

    I then tried the second set but it took me back to my Windows Activation w/ only 3 options.  Please help!

     

    Regards,

    Eddy Phung

     

     

    Tuesday, November 27, 2007 11:24 PM
  •  

    Hi Eddy,

     

      Please create a (no cost) Support Request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance with your issue.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, November 27, 2007 11:38 PM
  • Thanks for responding.  I attempted to do what you said, but in step 5 of the first set of instructions I received the following error:

     

    C:\Windows\System32\slmgr.vbs(303, 9) (null): 0xC004E017

     

    I continued to reboot twice, and then follow the second set of instructions and received the same error (0XC004F050) after step 4.  At this point I still did not have access to the start button to continue following the instructions.  I attempted typing slui.exe 4 into the command prompt, but that just gave me the same three options in the activation screen.

    Friday, November 30, 2007 4:13 AM