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Windows 7 suddenly complaining its not genuine RRS feed

  • Question

  • I had bought a top of line toshiba with Windows Vista in July 2009 with the promise that Toshiba would send me Windows 7 when it is released. I managed to get through all the hoops to get my "free" copy of Windows 7 upgrade last month and things seem to have worked for a while.

    This week Microsoft is complaining that my copy of Windows 7 is not genuine and i must enter the product id. I have the CD but can't seem to find the cover which has the ID.  Is there anyway to find out the product id of windows7 upgrade Toshiba sent me and I successfully installed on my laptop ?
    Sunday, January 31, 2010 5:06 PM

Answers

  •  Hi WindowClosed,

    Yep, your Windows is using the Keyless Install key for Windows 7 Home Premium. 
    (Don't worry, you will not need to purchase another copy of windows 7 to fix this issue) 


    Background Info:
     
      An Upgrade must be installed in a specific way for it to work.

      If you start the Install by booting to the Windows 7 Upgrade disk, this will cause a Full or Clean Install to occure. A Windows Upgrade Product Keys will not work in a Windows installed in that way.

      If you start the install from within the older version of Windows (The one that is to be upgraded) then the resulting Windows install will be an Upgrade install and the Upgrade key will work.

      There is a common problem where a user installs an Upgrade using the Full/Clean install method, thier key wouldn't work, but the user continued the install anyways.  Since the Upgrade key was rejected, Windows used it's own Keyless Install key.  Since the Keyless Install key can not be activated (it's basically a trial key) after the 30 day trial, the Windows goes Non-Genuine. 

      Since your Windows 7 is an Upgrade version, since it's using a Keyless Install key, since  it is in a Non-Genuine state because it has not been Activated and since this type of Upgrade problem is so common,  I am going to assume that the above scenario is also what happened in your case.



    To fix the issue, you would need to:

    1) Reinstall the old version of Windows, using the Recovery software that came with the Toshiba.
    (NOTE: if you can have lost or installed over the Recovery Software, that came with or in the computer, please contact Toshiba for replacement)
    2) Turn on the computer and boot into that older version of Windows.
    3) Now put the Windows 7 Upgrade Disk in the PC's CD/DVD ROM drive.
    4) Start the Windows 7 Install Process.
    5) When prompted, enter the Windows 7 Upgrade Product Key.
    6) Once Windows 7 is installed, Activate over the Internet or by Phone.
    7) Windows 7 should now be in a Genuine state.

    If you need additional assistance, please see the 'Install, Upgrade and Activate' section of the Windows 7 Answers Forum http://social.answers.microsoft.com/Forums/en-US/category/windows7

    Thank you,
    Darin MS

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 12:10 AM
    Tuesday, February 9, 2010 12:10 AM

All replies

  • Hi WindowClosed,

      Yes there are some programs out there that can tell you the Product Key being used in Windows.

      However, I am worried why your Windows is asking for a Product key now.  Many times this indicates that a Windows 7 Upgrade was installed incorrectly.  When that happens, the Windows 7 Upgrade Product Key is not accepted during install, but Windows is able to install without a Product key(called a Keyless Install).  During a Keyless Install, Windows uses it's own Keyless Install key.  That key acts like a Trial key and allows you to use Windows for 30 days and then asks for a Valid Product key be entered.

      So, if your Windows 7 is using the Keyless Install key, then getting a Program to find out the Product key would not be helpfull.  

      I can tell you if your Windows is using a Keyless Install key or not by looking at the Diagnostic Report for that Windows.  To generate a Diagnostic Report, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS 
    • Marked as answer by Darin Smith MS Thursday, February 4, 2010 6:46 PM
    • Unmarked as answer by WindowClosed Monday, February 8, 2010 10:10 PM
    Monday, February 1, 2010 8:33 PM
  • No reply to request for additional information.

    Issue is assumed to be resolved.

    Darin MS
    Thursday, February 4, 2010 6:46 PM

  • Darin,
    Thanks for your response. I have pasted the diagnostic report from my computer. I hope i don't have to purchase another copy of windows 7.


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85871
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1AA7CE82-8027-4287-A1AA-25612D267836}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1AA7CE82-8027-4287-A1AA-25612D267836}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85871</PID><PIDType>5</PIDType><SID>S-1-5-21-585652097-1158441003-1958749540</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite E105</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090305000000.000000+000</Date></BIOS><HWID>E7B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-3592009
    Installation ID: 012912476244440560143202824115656862981166885836710185
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 2/6/2010 8:32:40 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAIAAAACAAAAAgABAAEA6GG69Svw3p16fy6p1FQwBvh9Ogz00ZTS1F/gP2yjRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm

     

    Sunday, February 7, 2010 4:39 AM
  •  Hi WindowClosed,

    Yep, your Windows is using the Keyless Install key for Windows 7 Home Premium. 
    (Don't worry, you will not need to purchase another copy of windows 7 to fix this issue) 


    Background Info:
     
      An Upgrade must be installed in a specific way for it to work.

      If you start the Install by booting to the Windows 7 Upgrade disk, this will cause a Full or Clean Install to occure. A Windows Upgrade Product Keys will not work in a Windows installed in that way.

      If you start the install from within the older version of Windows (The one that is to be upgraded) then the resulting Windows install will be an Upgrade install and the Upgrade key will work.

      There is a common problem where a user installs an Upgrade using the Full/Clean install method, thier key wouldn't work, but the user continued the install anyways.  Since the Upgrade key was rejected, Windows used it's own Keyless Install key.  Since the Keyless Install key can not be activated (it's basically a trial key) after the 30 day trial, the Windows goes Non-Genuine. 

      Since your Windows 7 is an Upgrade version, since it's using a Keyless Install key, since  it is in a Non-Genuine state because it has not been Activated and since this type of Upgrade problem is so common,  I am going to assume that the above scenario is also what happened in your case.



    To fix the issue, you would need to:

    1) Reinstall the old version of Windows, using the Recovery software that came with the Toshiba.
    (NOTE: if you can have lost or installed over the Recovery Software, that came with or in the computer, please contact Toshiba for replacement)
    2) Turn on the computer and boot into that older version of Windows.
    3) Now put the Windows 7 Upgrade Disk in the PC's CD/DVD ROM drive.
    4) Start the Windows 7 Install Process.
    5) When prompted, enter the Windows 7 Upgrade Product Key.
    6) Once Windows 7 is installed, Activate over the Internet or by Phone.
    7) Windows 7 should now be in a Genuine state.

    If you need additional assistance, please see the 'Install, Upgrade and Activate' section of the Windows 7 Answers Forum http://social.answers.microsoft.com/Forums/en-US/category/windows7

    Thank you,
    Darin MS

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 12:10 AM
    Tuesday, February 9, 2010 12:10 AM
  • Hi Darin,

    I do not have the upgrade key but i do have the original upgrade CD/DVD I received from Toshiba. Is there way for me to find out the upgrade key which i had input but was apparently rejected by windows 7 ?

    Thanks,
    Piyush
    Tuesday, February 9, 2010 1:37 AM
  • i have the same issue.. i bought my asus g51 vx october 2009 and got the vista to win 7 home premium 32 bit upgrade.. i have validated the key and have sucessfully installed all priority update on windows 7  but just last week there is this ur windows 7 software is not genuine.
    any assitance will be appreciated

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-Q73BJ-WHK2C-MX4CC
    Windows Product Key Hash: wdPletnZxvJ1/F65q7XONDMxAF0=
    Windows Product ID: 00359-OEM-8882405-42686
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {2CF1C7AA-9428-4139-BE8E-BF2C20176A7E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2CF1C7AA-9428-4139-BE8E-BF2C20176A7E}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MX4CC</PKey><PID>00359-OEM-8882405-42686</PID><PIDType>3</PIDType><SID>S-1-5-21-862610050-1032172452-2159901253</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G60VX               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>203    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090527000000.000000+000</Date></BIOS><HWID>30B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-824-042686-02-1033-7600.0000-0702010
    Installation ID: 016494956785228894984402220054625643826923143465094494
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MX4CC
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/12/2010 2:13:01 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 3:12:2010 12:14
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEABQABAAEAAAABAAAAAgABAAEAeqiUlIZz6MM+5Xp/ZlDw6xBzPA8SZQ5IEllMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            052709        APIC1358
      FACP            052709        FACP1358
      DBGP            052709        DBGP1358
      HPET            052709        OEMHPET
      BOOT            052709        BOOT1358
      MCFG            052709        OEMMCFG
      SLIC            _ASUS_        Notebook
      ECDT            052709        OEMECDT
      OEMB            052709        OEMB1358
      ATKG            052709        OEMATKG
      SSDT            PmRef        CpuPm4


    Friday, March 12, 2010 6:22 AM
  • Please start your own thread, this thread is marked as answered and will not recieve the attention an unaswered thread will.
    Friday, March 12, 2010 1:31 PM