What is the difference between the Product ID that my Help menu - About... - lists and the one that supposedly comes in the box, except for the number of characters (the one in my program is 20 characters and the one in the box is supposed to be 25). At one point in trying to get support, the support site asks for the 20 character code. Yet the validation/activation process asks for the 25 character code. I am missing my code from the box because my husband inadvertantly threw the box away.
Donna