locked
Windows 7 suddenly not genuine RRS feed

  • Question

  • Hi,

    My Windows 7 Professional has been running fine for a year or two until suddenly two days ago I got a pop-up claiming that my Windows is not genuine. My copy is a digital upgrade bought from digitalriver. Here's my diagnostics report (some parts are in the finnish language):

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-KBK8R-RDFJV-RQ7DP
    Windows Product Key Hash: LzbEH3UxnRq+Opr/39gihFLiEps=
    Windows Product ID: 00371-154-5795475-85567
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {030DC34B-C663-46B4-86BA-FDD11933FDF5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{030DC34B-C663-46B4-86BA-FDD11933FDF5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ7DP</PKey><PID>00371-154-5795475-85567</PID><PIDType>5</PIDType><SID>S-1-5-21-1247734056-3046550475-1414077376</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3402</Version><SMBIOSVersion major="2" minor="6"/><Date>20120507000000.000000+000</Date></BIOS><HWID>00AB3207018400FE</HWID><UserLCID>040B</UserLCID><SystemLCID>040B</SystemLCID><TimeZone>Suomen normaaliaika(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Ohjelmistojen käyttöoikeuspalvelun versio: 6.1.7601.17514

    Nimi: Windows(R) 7, Professional edition
    Kuvaus: Windows Operating System - Windows(R) 7, RETAIL channel
    Aktivointitunnus: e838d943-63ed-4a0b-9fb1-47152908acc9
    Sovelluksen tunnus: 55c92734-d682-4d71-983e-d6ec3f16059f
    Laajennettu PID: 00371-00170-154-579547-01-1035-7601.0000-2592012
    Asennuksen tunnus: 003302960135500571159776587332924383428265272646560211
    Suoritinvarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Konevarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Käyttöoikeuden URL:     http://go.microsoft.com/fwlink/?LinkID=88341
    Tuotevarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Osittainen tuotetunnus: RQ7DP
    Käyttöoikeustila: Ei käyttöoikeutta
    Jäljellä olevat Windowsin käyttöoikeuden tilan palautuskerrat: 3
    Luotettu aika: 21.11.2012 18:45:11

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:21:2012 18:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAln0qP/af6gJiNErd4NuIRQbvrIvKxGv7IBwucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            IdeRef        IdeTable
      SSDT            IdeRef        IdeTable
      SSDT            IdeRef        IdeTable
      BGRT            ALASKA        A M I

    I found a couple of threads, which seemed to have a similar issue ("BIOS valid for OA 2.0: yes, but no SLIC table"). One solution was to run "slui 3" and set the product key again, which for me results in the error code 0xC004E003. Another was to use the telephone activation system by running "slui 4" and following the instructions, but for me this just pops up a message in the lower right corner saying "Windows is not genuine". The pop-up can be clicked but I see no option to do the activation by phone.

    Thanks

    Wednesday, November 21, 2012 8:26 PM

Answers

  • Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Night3y3s Wednesday, November 21, 2012 10:24 PM
    Wednesday, November 21, 2012 8:44 PM
    Moderator

All replies

  • Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Night3y3s Wednesday, November 21, 2012 10:24 PM
    Wednesday, November 21, 2012 8:44 PM
    Moderator
  • That seems to have worked for me. I had to re-enter my product key but this time the activation succeeded. Here's the diagnostics report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KBK8R-RDFJV-RQ7DP
    Windows Product Key Hash: LzbEH3UxnRq+Opr/39gihFLiEps=
    Windows Product ID: 00371-154-5795475-85567
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {030DC34B-C663-46B4-86BA-FDD11933FDF5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{030DC34B-C663-46B4-86BA-FDD11933FDF5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ7DP</PKey><PID>00371-154-5795475-85567</PID><PIDType>5</PIDType><SID>S-1-5-21-1247734056-3046550475-1414077376</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3402</Version><SMBIOSVersion major="2" minor="6"/><Date>20120507000000.000000+000</Date></BIOS><HWID>00AB3207018400FE</HWID><UserLCID>040B</UserLCID><SystemLCID>040B</SystemLCID><TimeZone>Suomen normaaliaika(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Ohjelmistojen käyttöoikeuspalvelun versio: 6.1.7601.17514

    Nimi: Windows(R) 7, Professional edition
    Kuvaus: Windows Operating System - Windows(R) 7, RETAIL channel
    Aktivointitunnus: e838d943-63ed-4a0b-9fb1-47152908acc9
    Sovelluksen tunnus: 55c92734-d682-4d71-983e-d6ec3f16059f
    Laajennettu PID: 00371-00170-154-579547-01-1035-7601.0000-3272012
    Asennuksen tunnus: 003302960135500571159776587332924383428265272646560211
    Suoritinvarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Konevarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Käyttöoikeuden URL:     http://go.microsoft.com/fwlink/?LinkID=88341
    Tuotevarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Osittainen tuotetunnus: RQ7DP
    Käyttöoikeustila: Käyttöoikeus
    Jäljellä olevat Windowsin käyttöoikeuden tilan palautuskerrat: 3
    Luotettu aika: 22.11.2012 0:18:40

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:21:2012 22:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAln0qP/af6gJiNErd4NuIRQbvrIvKxGv7IBwucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            IdeRef        IdeTable
      SSDT            IdeRef        IdeTable
      SSDT            IdeRef        IdeTable
      BGRT            ALASKA        A M I

    Thanks a lot :)

    Wednesday, November 21, 2012 10:23 PM
  • There's still a small error - you can clear that by validating at www.microsoft.com/genuine/validate

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 10:30 PM
    Moderator