locked
Window 7 Genuine Advantage Validation Issue RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-9M6WC-H9WD2-V39X9

    Windows Product Key Hash: CU9wMLbNCvd7bCKVLBXZhU/u6a4=

    Windows Product ID: 00371-153-4508704-85176

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {E5273EA3-651D-41C3-B53A-E37BF9F68428}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130318-1533

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Plus 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E5273EA3-651D-41C3-B53A-E37BF9F68428}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V39X9</PKey><PID>00371-153-4508704-85176</PID><PIDType>5</PIDType><SID>S-1-5-21-523206961-687543346-1145179816</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101104000000.000000+000</Date></BIOS><HWID>2FF23007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7E2EC9BA06A2586</Val><Hash>iBcPGJMavUU6KlyE2h0UeqLSLGg=</Hash><Pid>89409-707-8323327-65538</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-153-450870-01-1033-7601.0000-2402013

    Installation ID: 013866547561122332154676135501767480507155132024352621

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: V39X9

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 9/1/2013 8:09:44 PM

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000001EFF0

    Event Time Stamp: 9:1:2013 20:03

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

    HWID Data-->

    HWID Hash Current: OAAAAAEACAABAAEAAAABAAAAAQABAAEA6GEU5EI/HL9CxgqAgJZo1giF+kvK3pbqaFSSMkIxdlY=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    110410                  APIC1427

      FACP                                   110410                  FACP1427

      HPET                                    110410                  OEMHPET

      MCFG                                 110410                  OEMMCFG

      OEMB                                 110410                  OEMB1427

      ASPT                                    110410                  PerfTune

      OSFR                                   110410                  OEMOSFR

      SSDT                                    DpgPmm                             CpuPm

    Tuesday, September 3, 2013 1:34 AM

Answers

All replies

  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

     

    (you want the iata_enu.exe download)

     

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, September 3, 2013 6:45 AM
    Moderator
  • I cant install the iata_enu.exe because it says my system doesn't meet the minimum system requirements. When I tried to install the Intel Rapid Storage Technology driver for 64 bit systems I get this in the log file:

    2013:09:05 10:25:30:318:   >>> Log start
    2013:09:05 10:25:30:318:   Single-instance mutex has been obtained
    2013:09:05 10:25:30:333:   Core version: 2.5.24
    2013:09:05 10:25:30:333:   Setup version: 2.0.40.0
    2013:09:05 10:25:30:333:   Command line: "C:\Users\Kelly\Downloads\SetupRST.exe"
    2013:09:05 10:25:30:349:   OS data: 6-1-1-1 64-bit
    2013:09:05 10:25:30:349:   System up time: 3081 sec
    2013:09:05 10:25:30:349:   Reboot pending: No
    2013:09:05 10:25:30:349:   Current UI language: 0409
    2013:09:05 10:25:30:349:   Language folder: C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp
    2013:09:05 10:25:30:380:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0
    2013:09:05 10:25:30:427:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0
    2013:09:05 10:25:30:474:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0
    2013:09:05 10:25:30:520:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0
    2013:09:05 10:25:30:552:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0
    2013:09:05 10:25:30:583:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3
    2013:09:05 10:25:30:630:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0
    2013:09:05 10:25:30:676:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0
    2013:09:05 10:25:30:708:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0
    2013:09:05 10:25:30:739:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0
    2013:09:05 10:25:30:770:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0
    2013:09:05 10:25:30:801:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0
    2013:09:05 10:25:30:832:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0
    2013:09:05 10:25:30:848:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0
    2013:09:05 10:25:30:879:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0
    2013:09:05 10:25:30:910:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0
    2013:09:05 10:25:30:973:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0
    2013:09:05 10:25:31:035:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0
    2013:09:05 10:25:31:098:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0
    2013:09:05 10:25:31:129:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0
    2013:09:05 10:25:31:160:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0
    2013:09:05 10:25:31:176:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0
    2013:09:05 10:25:31:222:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0
    2013:09:05 10:25:31:254:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0
    2013:09:05 10:25:31:285:     Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0
    2013:09:05 10:25:31:300:   Loading language 0409
    2013:09:05 10:25:31:316:   Setup mode: Installation
    2013:09:05 10:25:31:316:   Looking for OS: 6.1 6.2
    2013:09:05 10:25:31:316:   OS check passed
    2013:09:05 10:25:31:316:   .NET version check passed
    2013:09:05 10:25:31:332:   Resolving driver source
    2013:09:05 10:25:31:332:     Using embedded driver(s). Temp source is 'C:\Users\Kelly\AppData\Local\Temp\IIF9B2.tmp'
    2013:09:05 10:25:31:472:   Using folder 'C:\Users\Kelly\AppData\Local\Temp\IIF9B2.tmp' as the driver source
    2013:09:05 10:25:31:472:   Scanning all active devices
    2013:09:05 10:25:31:503:   Scanning x32\iaAHCIC.inf (Name: AHCI32, Version: 12.8.0.1016)
    2013:09:05 10:25:31:503:     No section match
    2013:09:05 10:25:31:519:     MUP OS bits: 0x92A8
    2013:09:05 10:25:31:519:   Scanning x32\iaStorAC.inf (Name: RAID32, Version: 12.8.0.1016)
    2013:09:05 10:25:31:519:     No section match
    2013:09:05 10:25:31:519:     MUP OS bits: 0x92A8
    2013:09:05 10:25:31:519:   Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 12.8.0.1016)
    2013:09:05 10:25:31:534:     Section with the best match: INTEL.NTamd64.5.2
    2013:09:05 10:25:31:534:       Device: PCI\VEN_8086&DEV_3B29&CC_0106 (Intel(R) 5 Series 4 Port SATA AHCI Controller)
    2013:09:05 10:25:31:534:       Device: PCI\VEN_8086&DEV_3B2F&CC_0106 (Intel(R) 5 Series 6 Port SATA AHCI Controller)
    2013:09:05 10:25:31:534:       Device: PCI\VEN_8086&DEV_3B22&CC_0106 (Intel(R) 5 Series/3400 Series SATA AHCI Controller)
    2013:09:05 10:25:31:534:       Device: PCI\VEN_8086&DEV_1C02&CC_0106 (Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller)
    2013:09:05 10:25:31:550:       Device: PCI\VEN_8086&DEV_1C03&CC_0106 (Intel(R) Mobile Express Chipset SATA AHCI Controller)
    2013:09:05 10:25:31:550:       Device: PCI\VEN_8086&DEV_1D02&CC_0106 (Intel(R) C600 Series Chipset SATA AHCI Controller)
    2013:09:05 10:25:31:550:       Device: PCI\VEN_8086&DEV_1E02&CC_0106 (Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller)
    2013:09:05 10:25:31:550:       Device: PCI\VEN_8086&DEV_1E03&CC_0106 (Intel(R) 7 Series Chipset Family SATA AHCI Controller)
    2013:09:05 10:25:31:550:       Device: PCI\VEN_8086&DEV_8C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)
    2013:09:05 10:25:31:566:       Device: PCI\VEN_8086&DEV_8C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)
    2013:09:05 10:25:31:566:       Device: PCI\VEN_8086&DEV_9C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)
    2013:09:05 10:25:31:566:       Device: PCI\VEN_8086&DEV_9C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)
    2013:09:05 10:25:31:566:     MUP OS bits: 0x36D50
    2013:09:05 10:25:31:566:   Scanning x64\iaStorAC.inf (Name: RAID64, Version: 12.8.0.1016)
    2013:09:05 10:25:31:581:     Section with the best match: INTEL.NTamd64.5.2
    2013:09:05 10:25:31:581:       Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller)
    2013:09:05 10:25:31:581:       Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel(R) Mobile Express Chipset SATA RAID Controller)
    2013:09:05 10:25:31:581:     MUP OS bits: 0x36D50
    2013:09:05 10:25:31:581: E Win32 exception occurred!!
    2013:09:05 10:25:31:597:     Error code: 0x4E24 (20004)
    2013:09:05 10:25:31:597:     Error text: ''
    2013:09:05 10:25:31:597:     Extended error text: 'Error in device matching'
    2013:09:05 10:25:31:597:     Debug info: 'Setup.cpp (190)'
    2013:09:05 10:25:31:612:   Showing dialog: FINISH

    Thursday, September 5, 2013 3:31 PM
  • That's possibly simply because your system is either too old for that set of drivers, or already has newer ones....

    Try these instead...

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882

     

    (IATA89ENU.exe)

     

    Once complete, please reboot twice, then post another MGADiag report. 

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 6, 2013 9:59 PM
    Moderator