Answered by:
Window 7 Genuine Advantage Validation Issue
Question
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9M6WC-H9WD2-V39X9
Windows Product Key Hash: CU9wMLbNCvd7bCKVLBXZhU/u6a4=
Windows Product ID: 00371-153-4508704-85176
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E5273EA3-651D-41C3-B53A-E37BF9F68428}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5273EA3-651D-41C3-B53A-E37BF9F68428}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V39X9</PKey><PID>00371-153-4508704-85176</PID><PIDType>5</PIDType><SID>S-1-5-21-523206961-687543346-1145179816</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101104000000.000000+000</Date></BIOS><HWID>2FF23007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7E2EC9BA06A2586</Val><Hash>iBcPGJMavUU6KlyE2h0UeqLSLGg=</Hash><Pid>89409-707-8323327-65538</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-450870-01-1033-7601.0000-2402013
Installation ID: 013866547561122332154676135501767480507155132024352621
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: V39X9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/1/2013 8:09:44 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 9:1:2013 20:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAEACAABAAEAAAABAAAAAQABAAEA6GEU5EI/HL9CxgqAgJZo1giF+kvK3pbqaFSSMkIxdlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 110410 APIC1427
FACP 110410 FACP1427
HPET 110410 OEMHPET
MCFG 110410 OEMMCFG
OEMB 110410 OEMB1427
ASPT 110410 PerfTune
OSFR 110410 OEMOSFR
SSDT DpgPmm CpuPm
Tuesday, September 3, 2013 1:34 AM
Answers
-
That's possibly simply because your system is either too old for that set of drivers, or already has newer ones....
Try these instead...
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882
(IATA89ENU.exe)
Once complete, please reboot twice, then post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonModerator Sunday, September 15, 2013 7:30 AM
- Marked as answer by Noel D PatonModerator Wednesday, September 18, 2013 7:54 AM
Friday, September 6, 2013 9:59 PMModerator
All replies
-
This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -
Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194
(you want the iata_enu.exe download)
Once complete, please reboot twice, then post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonModerator Thursday, September 5, 2013 12:04 PM
Tuesday, September 3, 2013 6:45 AMModerator -
I cant install the iata_enu.exe because it says my system doesn't meet the minimum system requirements. When I tried to install the Intel Rapid Storage Technology driver for 64 bit systems I get this in the log file:
2013:09:05 10:25:30:318: >>> Log start
2013:09:05 10:25:30:318: Single-instance mutex has been obtained
2013:09:05 10:25:30:333: Core version: 2.5.24
2013:09:05 10:25:30:333: Setup version: 2.0.40.0
2013:09:05 10:25:30:333: Command line: "C:\Users\Kelly\Downloads\SetupRST.exe"
2013:09:05 10:25:30:349: OS data: 6-1-1-1 64-bit
2013:09:05 10:25:30:349: System up time: 3081 sec
2013:09:05 10:25:30:349: Reboot pending: No
2013:09:05 10:25:30:349: Current UI language: 0409
2013:09:05 10:25:30:349: Language folder: C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp
2013:09:05 10:25:30:380: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0
2013:09:05 10:25:30:427: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0
2013:09:05 10:25:30:474: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0
2013:09:05 10:25:30:520: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0
2013:09:05 10:25:30:552: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0
2013:09:05 10:25:30:583: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3
2013:09:05 10:25:30:630: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0
2013:09:05 10:25:30:676: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0
2013:09:05 10:25:30:708: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0
2013:09:05 10:25:30:739: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0
2013:09:05 10:25:30:770: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0
2013:09:05 10:25:30:801: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0
2013:09:05 10:25:30:832: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0
2013:09:05 10:25:30:848: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0
2013:09:05 10:25:30:879: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0
2013:09:05 10:25:30:910: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0
2013:09:05 10:25:30:973: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0
2013:09:05 10:25:31:035: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0
2013:09:05 10:25:31:098: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0
2013:09:05 10:25:31:129: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0
2013:09:05 10:25:31:160: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0
2013:09:05 10:25:31:176: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0
2013:09:05 10:25:31:222: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0
2013:09:05 10:25:31:254: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0
2013:09:05 10:25:31:285: Found C:\Users\Kelly\AppData\Local\Temp\IIF5DA.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0
2013:09:05 10:25:31:300: Loading language 0409
2013:09:05 10:25:31:316: Setup mode: Installation
2013:09:05 10:25:31:316: Looking for OS: 6.1 6.2
2013:09:05 10:25:31:316: OS check passed
2013:09:05 10:25:31:316: .NET version check passed
2013:09:05 10:25:31:332: Resolving driver source
2013:09:05 10:25:31:332: Using embedded driver(s). Temp source is 'C:\Users\Kelly\AppData\Local\Temp\IIF9B2.tmp'
2013:09:05 10:25:31:472: Using folder 'C:\Users\Kelly\AppData\Local\Temp\IIF9B2.tmp' as the driver source
2013:09:05 10:25:31:472: Scanning all active devices
2013:09:05 10:25:31:503: Scanning x32\iaAHCIC.inf (Name: AHCI32, Version: 12.8.0.1016)
2013:09:05 10:25:31:503: No section match
2013:09:05 10:25:31:519: MUP OS bits: 0x92A8
2013:09:05 10:25:31:519: Scanning x32\iaStorAC.inf (Name: RAID32, Version: 12.8.0.1016)
2013:09:05 10:25:31:519: No section match
2013:09:05 10:25:31:519: MUP OS bits: 0x92A8
2013:09:05 10:25:31:519: Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 12.8.0.1016)
2013:09:05 10:25:31:534: Section with the best match: INTEL.NTamd64.5.2
2013:09:05 10:25:31:534: Device: PCI\VEN_8086&DEV_3B29&CC_0106 (Intel(R) 5 Series 4 Port SATA AHCI Controller)
2013:09:05 10:25:31:534: Device: PCI\VEN_8086&DEV_3B2F&CC_0106 (Intel(R) 5 Series 6 Port SATA AHCI Controller)
2013:09:05 10:25:31:534: Device: PCI\VEN_8086&DEV_3B22&CC_0106 (Intel(R) 5 Series/3400 Series SATA AHCI Controller)
2013:09:05 10:25:31:534: Device: PCI\VEN_8086&DEV_1C02&CC_0106 (Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller)
2013:09:05 10:25:31:550: Device: PCI\VEN_8086&DEV_1C03&CC_0106 (Intel(R) Mobile Express Chipset SATA AHCI Controller)
2013:09:05 10:25:31:550: Device: PCI\VEN_8086&DEV_1D02&CC_0106 (Intel(R) C600 Series Chipset SATA AHCI Controller)
2013:09:05 10:25:31:550: Device: PCI\VEN_8086&DEV_1E02&CC_0106 (Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller)
2013:09:05 10:25:31:550: Device: PCI\VEN_8086&DEV_1E03&CC_0106 (Intel(R) 7 Series Chipset Family SATA AHCI Controller)
2013:09:05 10:25:31:550: Device: PCI\VEN_8086&DEV_8C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)
2013:09:05 10:25:31:566: Device: PCI\VEN_8086&DEV_8C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)
2013:09:05 10:25:31:566: Device: PCI\VEN_8086&DEV_9C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)
2013:09:05 10:25:31:566: Device: PCI\VEN_8086&DEV_9C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)
2013:09:05 10:25:31:566: MUP OS bits: 0x36D50
2013:09:05 10:25:31:566: Scanning x64\iaStorAC.inf (Name: RAID64, Version: 12.8.0.1016)
2013:09:05 10:25:31:581: Section with the best match: INTEL.NTamd64.5.2
2013:09:05 10:25:31:581: Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller)
2013:09:05 10:25:31:581: Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel(R) Mobile Express Chipset SATA RAID Controller)
2013:09:05 10:25:31:581: MUP OS bits: 0x36D50
2013:09:05 10:25:31:581: E Win32 exception occurred!!
2013:09:05 10:25:31:597: Error code: 0x4E24 (20004)
2013:09:05 10:25:31:597: Error text: ''
2013:09:05 10:25:31:597: Extended error text: 'Error in device matching'
2013:09:05 10:25:31:597: Debug info: 'Setup.cpp (190)'
2013:09:05 10:25:31:612: Showing dialog: FINISHThursday, September 5, 2013 3:31 PM -
That's possibly simply because your system is either too old for that set of drivers, or already has newer ones....
Try these instead...
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882
(IATA89ENU.exe)
Once complete, please reboot twice, then post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonModerator Sunday, September 15, 2013 7:30 AM
- Marked as answer by Noel D PatonModerator Wednesday, September 18, 2013 7:54 AM
Friday, September 6, 2013 9:59 PMModerator
