Automatic Creation of email activity when a contact send mail to a CRM user

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  Dear all,

  I have a requirements where, whenever a crm contact sends mail to a crm system user, the email should be automatically created as an email activity in crm and attached to that contact in CRM.

  I have Dynamics CRM 2016 on premise and Exchange in my env.

  Grateful if someone can help/guide me how to achieve this.

  Any help would be greatly appreciated.

  Many thanks & regards

  Vinay

  Thursday, April 6, 2017 11:10 AM