Automatic Creation of email activity when a contact send mail to a CRM user RRS feed

  • Question

  • Dear all,

    I have a requirements where, whenever a crm contact sends mail to a crm system user, the email should be automatically created as an email activity in crm and attached to that contact in CRM.

    I have Dynamics CRM 2016 on premise and Exchange in my env.

    Grateful if someone can help/guide me how to achieve this.

    Any help would be greatly appreciated.

    Many thanks & regards


    Thursday, April 6, 2017 11:10 AM

All replies

  • Have you installed Microsoft Dynamics CRM 2016 for Microsoft Office Outlook?


    Eric Hula - CRM Administrator

    Wednesday, April 26, 2017 1:23 PM