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HP Media Center ethernet port dead. RRS feed

  • Question

  • Hi,
    I have been using my EX470 for just over a year and last week lightning hit the power pole just outside my property line.  The whole neighborhood lost AC power for 3 hours. The day after power was restored I realized that my Fios router was dead with no LAN port activity.
    I booted up one of my PC's by moving the Fios ethernet line from the router and connected it directly to my PC.  Verizon sent me a new router the next day. I reconnected my PC and EX470 to the new router but found the HP EX470's ethernet port to be dead hence I can't connect to it. When I boot the EX470 I hear the HDD's and it seems that the system is booting up properly.

    My EX470 is out of warranty and a call to HP didn't do anything to correct my problem. The tech said the motherboards are not available for the EX470 out of warranty.  I suspect that if it was the cost would be high.

    Here' my questions:  Can I remove the two SATA HDDs that I have in the EX470 and move them to a new (non EX470) motherboard?

    If not, what are my options to recover my backups for three PCs and other saved data? 

    Has anyone installed the HP EX470 software onto another non HP motherboard?


    Thanks much in advance,
    Dukieduke
    Sunday, June 21, 2009 6:02 PM

Answers

  • Hi,
    I have been using my EX470 for just over a year and last week lightning hit the power pole just outside my property line.  The whole neighborhood lost AC power for 3 hours. The day after power was restored I realized that my Fios router was dead with no LAN port activity.
    I booted up one of my PC's by moving the Fios ethernet line from the router and connected it directly to my PC.  Verizon sent me a new router the next day. I reconnected my PC and EX470 to the new router but found the HP EX470's ethernet port to be dead hence I can't connect to it. When I boot the EX470 I hear the HDD's and it seems that the system is booting up properly.

    My EX470 is out of warranty and a call to HP didn't do anything to correct my problem. The tech said the motherboards are not available for the EX470 out of warranty.  I suspect that if it was the cost would be high.

    Here' my questions:  Can I remove the two SATA HDDs that I have in the EX470 and move them to a new (non EX470) motherboard?

    You can connect the drives to any PC (they use standard NTFS formatting) and copy the data from them.  Check the FAQ post How to recover data after server failure for more details.

    If not, what are my options to recover my backups for three PCs and other saved data? 

    Has anyone installed the HP EX470 software onto another non HP motherboard?


    Thanks much in advance,
    Dukieduke

    I don't think you would ever be able to install the HP software on to another PC.  Your only options are to buy a new pre-built server or buy an OEM license and install it yourself.
    Sunday, June 21, 2009 8:42 PM
    Moderator

All replies

  • Hi,
    I have been using my EX470 for just over a year and last week lightning hit the power pole just outside my property line.  The whole neighborhood lost AC power for 3 hours. The day after power was restored I realized that my Fios router was dead with no LAN port activity.
    I booted up one of my PC's by moving the Fios ethernet line from the router and connected it directly to my PC.  Verizon sent me a new router the next day. I reconnected my PC and EX470 to the new router but found the HP EX470's ethernet port to be dead hence I can't connect to it. When I boot the EX470 I hear the HDD's and it seems that the system is booting up properly.

    My EX470 is out of warranty and a call to HP didn't do anything to correct my problem. The tech said the motherboards are not available for the EX470 out of warranty.  I suspect that if it was the cost would be high.

    Here' my questions:  Can I remove the two SATA HDDs that I have in the EX470 and move them to a new (non EX470) motherboard?

    You can connect the drives to any PC (they use standard NTFS formatting) and copy the data from them.  Check the FAQ post How to recover data after server failure for more details.

    If not, what are my options to recover my backups for three PCs and other saved data? 

    Has anyone installed the HP EX470 software onto another non HP motherboard?


    Thanks much in advance,
    Dukieduke

    I don't think you would ever be able to install the HP software on to another PC.  Your only options are to buy a new pre-built server or buy an OEM license and install it yourself.
    Sunday, June 21, 2009 8:42 PM
    Moderator
  • Hi,

    Thanks for the quick reply.  I thought what you said was 'the case' but had to hear it from someone who "knows the ropes"!

    I'll most likely build my own server now since I can not get any satisfaction from HP.  I really liked the HP but can no longer support a company who will not support me.  At least when I build my own server using WHS s/w I can service it when a problem develops, and do so with a small cash outlay.

    Regards,
    DukieDuke
    Wednesday, June 24, 2009 5:15 AM