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2.0 Renewal Warning, already Renewed, not due? Bug! RRS feed

  • Question

  • I'm going to try to merge the recent threads for this problem together under this one thread.

     

    If OneCare has just updated to 2.x or you just activated following a reinstall or install to another  computer and OneCare is urging you to renew and you believe this is incorrect, please do the following:

    1. Verify the PC date and time are correct
    2. Sign in with your subscription LiveID at http://billing.microsoft.com and confirm that your subscription is not due to be renewed in 30 days or less.

    Assuming that both of the above are true, then you are being impacted by a OneCare server side bug that the OneCare team is working to identify and resolve. Please stand by until it is resolved. If you wish to contact support, see the FAQ to do so:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, December 7, 2007 3:45 PM
    Moderator

Answers

  • If OneCare has just updated to 2.x or you just activated following a reinstall or install to another  computer and OneCare is urging you to renew and you believe this is incorrect, please do the following:

    1. Verify the PC date and time are correct
    2. Sign in with your subscription LiveID at http://billing.microsoft.com and confirm that your subscription is not due to be renewed in 30 days or less.

     

    Assuming that both of the above are true, then you are being impacted by a OneCare server side bug that the OneCare team is working to identify and resolve. Please stand by until it is resolved. If you wish to contact support, see the FAQ to do so:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, December 7, 2007 3:40 PM
    Moderator

All replies

  •  

    My live one care panel shows and 'urgent' need to renew button but I already have a valid license and when I go to the billing account overview I have one cancelled subscription, one expired beta and one enabled subscription. So why doesn't it work? I just installed the beta 2.0.2500.12.

     

    Your services
    Service name Status
    Windows Live OneCare Enabled
    Windows Live OneCare Beta Expired
    Windows Live OneCare Canceled
    MSN Broadband Canceled

    Friday, December 7, 2007 1:47 AM
  •  

    My onecare says my subscription will expire in 14 days when I just renewed for one year back in August, still have copy of the renewal, but do not know how to get it straightened out.  I uninstalled then reinstalled yesterday, but today, it is one day less.  Ideas??
    Friday, December 7, 2007 1:49 AM
  • I have a similar issue.  Origionally I installed Vista Beta 2 and ran it untill it expired.  When It expired I reinstalled the software packaged with my laptop and Upgraded to vista ultimate.  Finally this week I decided to go back and try X64 again (my beta install was x64 hp was x32) .  Well everything is fine and dandy except when I reinstalled live care I get the above problem.  It says subscribe.  It wont let me activate it with my key.  And it wont activate otherwise.  Now I tried to uninstall and reinstall and even used the uninstall tool from the website but to no avail.  I would like to reap the benifits of my activation and loose the subscribe reminder but am not sure how.  A little help would be appriciated. 

     

    Thank You-BATS

    Friday, December 7, 2007 3:04 AM
  • If OneCare has just updated to 2.x or you just activated following a reinstall or install to another  computer and OneCare is urging you to renew and you believe this is incorrect, please do the following:

    1. Verify the PC date and time are correct
    2. Sign in with your subscription LiveID at http://billing.microsoft.com and confirm that your subscription is not due to be renewed in 30 days or less.

     

    Assuming that both of the above are true, then you are being impacted by a OneCare server side bug that the OneCare team is working to identify and resolve. Please stand by until it is resolved. If you wish to contact support, see the FAQ to do so:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, December 7, 2007 3:40 PM
    Moderator
  • I decided to open a live.com email address. Is there any way to transfer my one care live subscription to this address?

     

    Ideally I would like to transfer most all my identity information from my MSN account but leave the email separate since I get mostly junk there.

     

    Not sure if this could help or hurt getting oncare enabled again.

    Wednesday, December 12, 2007 2:00 PM
  •  Krash_ wrote:

    I decided to open a live.com email address. Is there any way to transfer my one care live subscription to this address?

     

    Ideally I would like to transfer most all my identity information from my MSN account but leave the email separate since I get mostly junk there.

     

    Not sure if this could help or hurt getting oncare enabled again.

    To the best of my knowledge, a subscription cannot be transferred. However, you can contact support to verify this.

     

    However, if your subscription status shows that it is expired following the upgrade to 2.0, the solution at this time is to reinstall OneCare and activate with the subscription LiveID. If it failed to activate after a reinstall, that would indicate that there was a problem in the process where OneCare on the PC did not receive the valid subscription data from the servers.

    -steve

    Wednesday, December 12, 2007 4:21 PM
    Moderator
  • I now have Windows Live OneCare Version 2.0.2500.14 installed

     

    Currently the status is red and shows my subscription as ended (which is not true)

     

    If I select renew and select yes I have a Windows Live ID in the OneCare setup dialog, and then is step two select associate this PC with a subscription and continue online then it opens a web page at the URL...

    http://get.live.com/onecare/perpetual?wa=wsignin1.0 displaying...

     

    Activating Windows Live OneCare Beta

    Now I don't think I am in a beta, but my only option from this page is start now, so I do and am asked to enter a product key, which if I enter my previous product key displays this message

    The product key entered is already in use.

    If you are installing OneCare on a 2nd or 3rd computer or you are reinstalling OneCare, you do not need to use your product key again. Instead, close this browser window, return to OneCare, and click Activate again. On the Sign in page, sign in with the Windows Live ID that you originally used to install OneCare.

    If you get this message more than once, report it as a recurring problem.
    Message 8059
     
    Only I am using the same Windows Live ID that I originally used so I keep trying and get the same result.
     
    I have a theory on why this problem exists. The machine I am having trouble with is a test machine and it uses an MSDN license key that also is used with another machine in the OneCare circle that has a valid license. I think that OneCare is not expecting to have two machines in the circle with two legal but identical OS keys.
     
    Incidentally my services now read...
    Service name Status
    Windows Live OneCare Enabled
    Windows Live OneCare Beta Canceled
    Windows Live OneCare Canceled
    MSN Broadband Canceled
    Monday, December 17, 2007 1:09 PM
  • Krash_, uninstall OneCare and reinstall it from http://onecare.live.com and activate using the LiveID you have verified as having the subscription associated with it. Before doing this, make sure that the date and time on your PC are correct.

    -steve

     

    Monday, December 17, 2007 5:42 PM
    Moderator
  •  

    wont this show up as counting as one of the three computers though?
    Friday, January 11, 2008 4:02 AM
  •  Lucan wrote:

     

    wont this show up as counting as one of the three computers though?

    No, reinstalls do not eat up license counts. As long as you limit the copies of OneCare that are running and active to 3, you are within the terms of the subscription license.

    -steve

    Friday, January 11, 2008 12:34 PM
    Moderator
  • Live One Care is requesting urgent action to renew my annual subscription. I have done this and it is still asking for me to renew.

     

    Tuesday, September 23, 2008 2:39 PM
  •  Harley Wood wrote:
    Live One Care is requesting urgent action to renew my annual subscription. I have done this and it is still asking for me to renew.

     

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, October 1, 2008 4:57 PM
    Moderator