Answered by:
Vista 32bit requesting validation, ActiveX install locks the computer
Question
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Upon normal boot, receive a message that an unauthorized change was made. When I click to 'learn more', I am presented with a Windows Validation web site. When I attempt to complete the validation process, and agree to install the ActiveX control, the browser stops functioning and I am forced to cold boot the system. The validation website diagnostics tell me all is well except for the lack of the activex control for Windows and Office validation. No hardware changes have been made, and no software installs. The only recent (since it worked) updates have been to Outlook junk filters and virus scan dat updates.
Thank you
MGA Diag
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {D0336C23-9353-44E5-8BF3-A125EF8AE8FF}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.090302-1506
TTS Error: M:20090720105147371-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\efsadu.dll[hr = 0x80070714]
File Mismatch: C:\Windows\system32\rpchttp.dll[hr = 0x80070714]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D0336C23-9353-44E5-8BF3-A125EF8AE8FF}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3777402452-2752495487-2027890779</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (GA536UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="4"/><Date>20070602000000.000000+000</Date></BIOS><HWID>64313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>F0171D86C0D00</Val><Hash>ZM9CSo8xxptjGgUmQLfBqTwrlSc=</Hash><Pid>73931-640-3618064-57209</Pid><PidType>14</PidType></Product><Product GUID="{90120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>F0171D86C0D00</Val><Hash>ZM9CSo8xxptjGgUmQLfBqTwrlSc=</Hash><Pid>70141-640-3618064-57049</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 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
Licensing Data-->
Software Licensing service is not running.HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAQAAAAAAAwABAAEAJJTctggDlKJ8CFiw6nRKPUgkZNnAyPL0TjcSoqxW+vw=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SLIC-MPC- Edited by Mikmoo Monday, July 20, 2009 10:33 PM typo
Monday, July 20, 2009 10:30 PM
Answers
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Hello Mikmoo,
I am unsure why the ActiveX install is locking up the computer, but it may be related to the below issue. First try resolving the below issue and, once it's fixed, reboot and then retry installing the ActiveX.
--------------------------------------
The core of your issue centers on the line in your Diagnostic Report that reads:File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16851]
File Mismatch: C:\Windows\system32\efsadu.dll[hr = 0x80070714]
File Mismatch: C:\Windows\system32\rpchttp.dll[hr = 0x80070714]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, July 21, 2009 4:55 PM
Tuesday, July 21, 2009 4:55 PM
