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Setting up OneCare on another pc RRS feed

  • Question

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    Im trying to set up OneCare on my 2nd PC. whenever i try to add it; it says it couldnt find an associate with my windows ID. can you help?
    Friday, September 26, 2008 2:14 AM

Answers

All replies

  • Bigzee43,

     

    Thank you for contacting the Live OneCare program forum.

     

    Where exactly are you at in your install? Is your internet connection stable?

     

    For Live ID assistance you can get support by following the instructions below.

     

    http://help.live.com/help.aspx?project=onecarev2_5_client&queryType=keyword&query=rehto+rehtO&sid=012c8547-106a-41f8-9a49-231660b153fd_20373032&mkt=en-us 

     

    1 .     Click Contact support in the middle of the webpage

    2 .     Click Contact Support  in the bottom right corner of the webpage

    3 .     Click Get support

    4 .     Select the Billing Support or Technical Support Bubble

    5.     Answer the questions appropriately, you will be guided to an agent if you have a paid subscription or email support if you have a trial version.

    If your question has no relation to using Windows Live OneCare, then your question is off topic for this forum. This is not a general forum for malware or Windows Help.

     

    Thank you for visiting the Live OneCare program forum.

     

    Rick, MS

     

    Friday, September 26, 2008 4:35 PM
    Moderator
  •  Bigzee43 wrote:

     

    Im trying to set up OneCare on my 2nd PC. whenever i try to add it; it says it couldnt find an associate with my windows ID. can you help?

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you are unable to activate with that LiveID from the 1st PC, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

    Monday, September 29, 2008 4:14 PM
    Moderator