locked
kb949810 fails install RRS feed

  • Question

  • office genuine advantage keeps failing install. is there a place to manually download update ?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {727A5556-170B-47BB-A927-ABCB71560F66}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    Microsoft Office Basic Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-555-80004005_3E121E02-277-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{727A5556-170B-47BB-A927-ABCB71560F66}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1875574344-2828938848-965039412</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20051002000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A8B03807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D610</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5AB9DE48007D870</Val><Hash>ApktPXBvgj7j2+g+o/ViAOJFTps=</Hash><Pid>70141-056-3401175-56395</Pid><PidType>1</PidType></Product><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>7CCC2A881A2AF26</Val><Hash>xGg9iVo2C6JAzZZg8M77NrhbNb0=</Hash><Pid>73102-OEM-5691502-23320</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17B86:Dell Inc|17B86:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, December 17, 2009 9:22 PM

Answers

  • Hello Clloyd46,

      For some reason, there doesn't appear to be a manual install for the Office Notifier. I recommend creating a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029.  They may have an unpublished copy of the Notifier, but I am unsure.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, December 18, 2009 8:38 PM
    Friday, December 18, 2009 8:38 PM

All replies

  • Hello Clloyd46,

      For some reason, there doesn't appear to be a manual install for the Office Notifier. I recommend creating a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029.  They may have an unpublished copy of the Notifier, but I am unsure.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, December 18, 2009 8:38 PM
    Friday, December 18, 2009 8:38 PM
  • Hello Darin,

    I searched high and low looking for a link to post to help Clloyd46 with his issue, thinking that a reinstallation of the update might get it fixed, but I too could not find a link to the installation package for the update.

    Normally the KB article that describes the function of a KB update has a link to a downloader for the update but there is no link in the KB 949810 article, and searching Microsoft Downloads comes up empty as well as searching the Microsoft Update Catalog and Google, too.

    (Just an FYI)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, December 18, 2009 9:19 PM