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An unauthorisd change has been made to windows RRS feed

  • Question

  •  i keep getting an error message when i turn on my computer
    we've had our computer for about a year now and haven't had any problems until about 2 months ago
    the error message we keep getting is: "an unauthorise change was made to windows, windows has discovered a change that will result in limited windows functionality"
    the only way we can then get onto our desktop is by restarting and resetting to a previous day
    when i click go online to get help it directs me to a website to see if our stuffs genuine
    but i don't see why it shouldn't be everything that i know of that we've installed onto the computer is from pc world so isn't counterfeit
    does anyone know how to fix this??
    please if you reply to this don't use loads of computer jargon because i'm useless with computers and really wont have a clue what your saying to me
    thanks so much if you can help though
    Monday, December 15, 2008 11:47 AM

Answers

  • Smiles,

    Thank you very much for re-running the report.   

    The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:

     File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)      Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.

    Or

    b)      The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

    Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

    In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update Knowledge Base (KB) article KB945553.

    KB945553 – MS08-020: Vulnerability in DNS client could allow spoofing

    http://support.microsoft.com/kb/945553

    One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Windows Vista's System Catalog with the file's new Signature Hash. When this happens Windows Vista compares the two Signature Hashes and when they don't match, Windows Vista's anti-piracy system thinks the critical system file has been tampered with and flags Windows Vista as Non-Genuine.

    To resolve your issue, we need to get the file's Signature Hash to match what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)     Uninstall Update KB945553

    1.       Reboot Windows Vista into Safe Mode

    2.       Go to Control Panel

    3.       On the left hand side of the Controlee panel window, Click Classic View

    4.       Double-click Programs and Features

    5.       On the left hand side, under "Tasks" click View installed updates

    6.       Sort the updates by "Installed On" date

    7.       Find the Updates installed on (or after) April 8th

    8.       Find the Updated titled "Security Update for Windows Vista (KB945553)"

    9.       Right-Click on the Update and select Uninstall

    10.   Reboot into normal mode

    11.   Windows Vista should no longer be in Reduced Functionality Mode (RFM)

    12.   You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the Download button, then click open (if any other windows pop-up, click the Allow or Continue button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Windows Vista has completed configuring the update.

     

    B)      Repair Windows using System Restore:

    1.       Reboot Windows Vista into Safe Mode

    2.       Go to Control Panel

    3.       On the left hand side of the Controlee panel window, Click Classic View

    4.       Double-click Backup and Restore Center

    5.       On the left hand side of the window, click Repair Windows using system restore

                                                                   i.      If the last thing that you installed was Update KB945553, then select Recommended Restore

                                                                 ii.      If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.       Click Next button.

    7.       Reboot back into Normal mode

    8.       Windows Vista should no longer be in Reduced Functionality Mode (RFM)

    9.       You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click Download button, then click open (if any other windows pop-up, click Allow or Continue button.

    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Windows Vista has completed configuring the update.

     

    If, after you reinstall the update you re-experience the issue again, please go to the Windows Update Solution Center located below:

    http://support.microsoft.com/ph/6527#tab0

    Or create a (no cost) Windows Update support request located below: http://support.microsoft.com/oas/default.aspx?gprid=6527

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 16, 2008 9:23 PM
    • Unmarked as answer by smilesmilesmile Friday, December 19, 2008 5:04 PM
    • Marked as answer by Stephen Holm Friday, December 19, 2008 7:58 PM
    Tuesday, December 16, 2008 9:23 PM

All replies

  • Hello Smiles,


    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you, 


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Monday, December 15, 2008 7:18 PM
  • Thanks heres the diagnostics test 

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    ID: {10C42CB3-BF89-4559-925B-2B2D408B82E2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10C42CB3-BF89-4559-925B-2B2D408B82E2}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3105456180-2689109407-470684722</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>RR501AA-ABU SR2129UK</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070130000000.000000+000</Date></BIOS><HWID>A6323507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2D2E5E147973F0E</Val><Hash>xg712NZQhJL1K1nPOAAkPewGjGs=</Hash><Pid>81602-903-7993545-68741</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-2057-6000.0000-1012007
    Installation ID: 133463189330716745343066404862760800540375813492337724
    Processor Certificate URL: http://go.microsoft.com/fwlink/?Link
    Machine Certificate URL: http://go.microsoft.com/fwlink/?Link
    Use License URL: http://go.microsoft.com/fwlink/?Link
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?Link
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgABAAAAAwABAAEAnJ/i9Gy1EKJI5FKQWm5E2vL0bPxepKxW9egqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     Q1 its home premium

    Tuesday, December 16, 2008 6:19 PM
  • Please re-run the MGA Diagnostic Tool and post it in its entirity. It appears the results were edited.


    thank you

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Tuesday, December 16, 2008 7:21 PM
  • sorry I've done it again not sure how i deleted some of it last time hope this ones ok

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {24B3B5A4-0B68-404D-86F0-7176B22E4CCA}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    Other data-->
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    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-2057-6000.0000-1012007
    Installation ID: 133463189330716745343066404862760800540375813492337724
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgABAAAAAwABAAEAnJ/i9Gy1EKJI5FKQWm5E2vL0bPxepKxW9egqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     

    Tuesday, December 16, 2008 9:05 PM
  • Smiles,

    Thank you very much for re-running the report.   

    The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:

     File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)      Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.

    Or

    b)      The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

    Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

    In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update Knowledge Base (KB) article KB945553.

    KB945553 – MS08-020: Vulnerability in DNS client could allow spoofing

    http://support.microsoft.com/kb/945553

    One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Windows Vista's System Catalog with the file's new Signature Hash. When this happens Windows Vista compares the two Signature Hashes and when they don't match, Windows Vista's anti-piracy system thinks the critical system file has been tampered with and flags Windows Vista as Non-Genuine.

    To resolve your issue, we need to get the file's Signature Hash to match what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)     Uninstall Update KB945553

    1.       Reboot Windows Vista into Safe Mode

    2.       Go to Control Panel

    3.       On the left hand side of the Controlee panel window, Click Classic View

    4.       Double-click Programs and Features

    5.       On the left hand side, under "Tasks" click View installed updates

    6.       Sort the updates by "Installed On" date

    7.       Find the Updates installed on (or after) April 8th

    8.       Find the Updated titled "Security Update for Windows Vista (KB945553)"

    9.       Right-Click on the Update and select Uninstall

    10.   Reboot into normal mode

    11.   Windows Vista should no longer be in Reduced Functionality Mode (RFM)

    12.   You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the Download button, then click open (if any other windows pop-up, click the Allow or Continue button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Windows Vista has completed configuring the update.

     

    B)      Repair Windows using System Restore:

    1.       Reboot Windows Vista into Safe Mode

    2.       Go to Control Panel

    3.       On the left hand side of the Controlee panel window, Click Classic View

    4.       Double-click Backup and Restore Center

    5.       On the left hand side of the window, click Repair Windows using system restore

                                                                   i.      If the last thing that you installed was Update KB945553, then select Recommended Restore

                                                                 ii.      If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.       Click Next button.

    7.       Reboot back into Normal mode

    8.       Windows Vista should no longer be in Reduced Functionality Mode (RFM)

    9.       You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click Download button, then click open (if any other windows pop-up, click Allow or Continue button.

    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Windows Vista has completed configuring the update.

     

    If, after you reinstall the update you re-experience the issue again, please go to the Windows Update Solution Center located below:

    http://support.microsoft.com/ph/6527#tab0

    Or create a (no cost) Windows Update support request located below: http://support.microsoft.com/oas/default.aspx?gprid=6527

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 16, 2008 9:23 PM
    • Unmarked as answer by smilesmilesmile Friday, December 19, 2008 5:04 PM
    • Marked as answer by Stephen Holm Friday, December 19, 2008 7:58 PM
    Tuesday, December 16, 2008 9:23 PM
  • Thanks sooooo much
    the first suggestion has worked
    thank you
    happy xmas
    Friday, December 19, 2008 5:04 PM