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Error: 0x80070241, Windows 7 Home Premium, no option to view or change activation RRS feed

  • Question

  • Running Windows 7 Home Premium, no service packs installed. I have the Windows 7 Home Premium installation CD after contacting the seller of my PC and having them send it to me (they failed to include it in my original package). The last I heard, they had gone into Administration.
    The last updates I made were on 9/2/2011, specifically the very last I did was KB2482017. Since then, I can not get into any Activation Software in the OS. Going into Computer - Properties gives me no option to activate my copy of Windows 7 nor does running slui.exe (giving me the previously stated error 0x80070241).

    Under 'Windows Activation' in the computers properties it says:
    Status Not Available
    Product ID: Not Available

    I can no longer update my copy of Windows 7, and I keep getting error messages stating my version of Windows is not genuine.

    After running the Microsoft Genuine Advantage Diagnostics Tool (1.9.0027.0), I receive the following data:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D7HR3-4HCWJ-7KFYG
    Windows Product Key Hash: C2tm4wVPvv/4ogjkJWJkkEPEX4A=
    Windows Product ID: 00359-OEM-8703287-43126
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {3CBCD44D-2C1F-45AB-A644-08A799A1AD61}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3CBCD44D-2C1F-45AB-A644-08A799A1AD61}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7KFYG</PKey><PID>00359-OEM-8703287-43126</PID><PIDType>3</PIDType><SID>S-1-5-21-900216175-3666656453-2774693236</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-UD2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100706000000.000000+000</Date></BIOS><HWID>DDBB3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 2:1:2011 22:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEA6GE4+PyLQsbiX5iydo2AlihgvBOYsWI9kOHZ5BhMXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM

    Any help towards resolving this issue would be much appreciated.

    Thanks in advance.
    Friday, July 29, 2011 3:24 PM

Answers

  • Hello William,

     

      If the link that Carey provided doesn't resolve your issue, please try the below steps:

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If none of these resolves the issue, then the next step would be to either contact Microsoft Assisted Support (at one of the below URLs) and see if they can provide any additional assistance or to backup all your important files and reinstall Windows.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    Tuesday, August 2, 2011 7:30 PM

All replies

  • Bump :( Anyone have any ideas? Have tried many of the things specified in other posts, closest I've got is by running 'slui.exe 3' which after inputting my Product Key, then gives me the same error I stated before (0x80070241) and insists there has been an installation issue, probably by some update but I don't have any recovery points set.

     

    Cheers again for reading.

    Sunday, July 31, 2011 3:51 PM
  • Download and run the appropriate System Update Readiness Tool.
    Carey Frisch
    Sunday, July 31, 2011 4:09 PM
    Moderator
  • I've tried this. I'm trying it again now. Every time I run the installer it insists I install 'Hotfix for Windows (KB947821)'. Which I allow it to do, but then the application just closes. Upon running it again it just wants to install the same update again and closes. It also comes up with a Warning box stating 'Optional update delivery is not working' and that I may be a victim of Software counterfeiting, with no error codes.

    This seems unlikely but might it have installed something somewhere I don't know about?

    Cheers again

    Sunday, July 31, 2011 4:38 PM
  • Hello William,

     

      If the link that Carey provided doesn't resolve your issue, please try the below steps:

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If none of these resolves the issue, then the next step would be to either contact Microsoft Assisted Support (at one of the below URLs) and see if they can provide any additional assistance or to backup all your important files and reinstall Windows.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    Tuesday, August 2, 2011 7:30 PM