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  • Question

  • ok i bought this used computer off of someone and he gave me a bag that had cd's in it well when i got home their was no windows software cd's in the bag.  well when i got the computer up and running and tried to download some windows update it wont let me because it says   this copy of windows did not pass genuine validation.well now when i look at the sticker at the bottom of the motherboard the sticker is for windows nt      well its got  windows xp installed on it which is fine but now i cant do anything.when i goto dell website it says that this computer is supposed to have windows xp installed on it so now im comfused can someone please help me?
    Wednesday, April 18, 2007 4:41 AM


  • Plasticman34,


    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    "Sticker at the bottom of the motherboard".....do you mean a sticker on the bottom of the computer case, a Microsoft Certificate of Authenticity?


    How did you determine that the Dell web site said the computer should have XP on it?

    Wednesday, April 18, 2007 1:51 PM