Software licensing 0xC0020012

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  It is possible that your computer is infected with a virus, see the link below for information on a virus that infects linkinfo.dll. I can't say for sure if this is the case. Also, there are severals problems with inconsistant information on your report however I feel that you need to address possible malware/virus issues before we proceed with the WGA issue.

  Below I pasted the parts of your report that appear to be abnormal, all of this can be affected by a virus or malware but this is windows server and I have never seen a windows server report before. I included a link to WGA support which is free.

   http://support.microsoft.com/gp/contactwga

  http://www.bleepingcomputer.com/forums/lofiversion/index.php/t226018.html

  Licensing Data-->
  Software Licensing service is not running.

  Windows Activation Technologies-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: no

  File Scan Data-->
  File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002]

   

  • Proposed as answer by David. FModerator Tuesday, September 28, 2010 5:14 PM
  • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:33 PM

  Tuesday, September 28, 2010 1:14 PM
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  First, sorry for my bad english ...

   

  I have the same problem. Our server gives error 0xC0020012. It's not possible to update windows license. She was actived but I have unavaliable status.

   

  I has used all options of "slui" and the error message is : The system cannot find the file specified

   

  It's not possible for me reinstall the server because he has 3 HyperV.

   

  Thanks for your help ;)

   

  I has used MGATool and the log is :

   

  Diagnostic Report (1.9.0027.0):
   -----------------------------------------
   Windows Validation Data-->

   Validation Code: 0x8004FE21
   Cached Online Validation Code: N/A, hr = 0xc0000022
   Windows Product Key: *****-*****-*****-*****-*****
   Windows Product Key Hash: AwUx3gjWEZ0cX27CxJiFuY5MKZ8=
   Windows Product ID:
   Windows Product ID Type: 3
   Windows License Type: OEM System Builder
   Windows OS version: 6.1.7600.2.00020112.0.0.010
   ID: {0C0C2E9E-ADBE-4C85-A4D6-F6472745BAB6}(3)
   Is Admin: Yes
   TestCab: 0x0
   LegitcheckControl ActiveX: Registered, 1.9.42.0
   Signed By: Microsoft
   Product Name: Windows Server 2008 R2 Enterprise
   Architecture: 0x00000009
   Build lab: 7600.win7_gdr.110622-1503
   TTS Error:
   Validation Diagnostic:
   Resolution Status: N/A

   Vista WgaER Data-->
   ThreatID(s): N/A, hr = 0x80070002
   Version: N/A, hr = 0x80070002

   Windows XP Notifications Data-->
   Cached Result: N/A, hr = 0x80070002
   File Exists: No
   Version: N/A, hr = 0x80070002
   WgaTray.exe Signed By: N/A, hr = 0x80070002
   WgaLogon.dll Signed By: N/A, hr = 0x80070002

   OGA Notifications Data-->
   Cached Result: N/A, hr = 0x80070002
   Version: N/A, hr = 0x80070002
   OGAExec.exe Signed By: N/A, hr = 0x80070002
   OGAAddin.dll Signed By: N/A, hr = 0x80070002

   OGA Data-->
   Office Status: 109 N/A
   OGA Version: N/A, 0x80070002
   Signed By: N/A, hr = 0x80070002
   Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

   Browser Data-->
   Proxy settings: N/A
   User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
   Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
   Download signed ActiveX controls: Prompt
   Download unsigned ActiveX controls: Disabled
   Run ActiveX controls and plug-ins: Allowed
   Initialize and script ActiveX controls not marked as safe: Disabled
   Allow scripting of Internet Explorer Webbrowser control: Disabled
   Active scripting: Allowed
   Script ActiveX controls marked as safe for scripting: Allowed

   File Scan Data-->

   Other data-->
   Office Details: <GenuineResults><MachineData><UGUID>{0C0C2E9E-ADBE-4C85-A4D6-F6472745BAB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00020112.0.0.010</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6FJWV</PKey><PID>00486-OEM-8434513-95462</PID><PIDType>3</PIDType><SID>S-1-5-21-3971951105-3366558166-2306359164</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>ProLiant DL380 G7</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>P67</Version><SMBIOSVersion major="2" minor="7"/><Date>20101201000000.000000+000</Date></BIOS><HWID>03F93807018400F4</HWID><UserLCID>080C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

   Spsys.log Content: 0x80070002

   Licensing Data-->
   On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
   Error: 0x80070426

   Windows Activation Technologies-->
   HrOffline: 0x8004FE21
   HrOnline: N/A
   HealthStatus: 0x0001000000000000
   Event Time Stamp: 8:31:2011 11:44
   ActiveX: Registered, Version: 7.1.7600.16395
   Admin Service: Registered, Version: 7.1.7600.16395
   HealthStatus Bitmask Output:
   Tampered Service: sppsvc

  
   HWID Data-->
   HWID Hash Current: NgAAAAEAAAABAAEABAAAAAAABQABAAEA1gTsUE40WsnS996IuK72KA7Tch626WCcYEqQM1a4

   OEM Activation 1.0 Data-->
   N/A

   OEM Activation 2.0 Data-->
   BIOS valid for OA 2.0: yes, but no SLIC table
   Windows marker version: N/A
   OEMID and OEMTableID Consistent: N/A
   BIOS Information:
   ACPI Table Name OEMID Value OEMTableID Value
   APIC HP ProLiant
   FACP HP ProLiant
   SRAT HP Proliant
   HPET HP ProLiant
   MCFG HP ProLiant
   SPCR HP SPCRRBSU
   FFFF HP ProLiant
   SPMI HP ProLiant
   ERST HP ProLiant
   FFFF HP ProLiant
   BERT HP ProLiant
   HEST HP ProLiant
   DMAR HP ProLiant
   SSDT HP CRSPCI0
   SSDT HP CRSPCI0
   SSDT HP CRSPCI0
   SSDT HP CRSPCI0
   SSDT HP CRSPCI0

  Friday, September 2, 2011 8:30 AM
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  "St0neBlur" wrote in message news:a6a89ebf-3fec-4452-8fed-219fb71116e2...

  First, sorry for my bad english ...

   

  I have the same problem. Our server gives error 0xC0020012. It's not possible to update windows license. She was actived but I have unavaliable status.

   

  I has used all options of "slui" and the error message is : The system cannot find the file specified

   

  It's not possible for me reinstall the server because he has 3 HyperV.

   

  Thanks for your help ;)

   

  I has used MGATool and the log is :

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-*****-*****-*****
  Windows Product Key Hash: AwUx3gjWEZ0cX27CxJiFuY5MKZ8=
  Windows Product ID:
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.1.7600.2.00020112.0.0.010
    Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426

   

   

  Please repost your problem to a NEW thread of your own – your problem is NOT the same as the original one.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, September 2, 2011 8:37 AM

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  Sorry Noel, Ok

  I will repost my problem to a newthread .

  Thanks

  Friday, September 2, 2011 9:03 AM