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Software licensing 0xC0020012 RRS feed

  • Question

  • 4 Week Old HP Proliant Server,  running Server 2008 64bit.  Software Licensing Service will not start, Ran WGADIAG.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-P72KX-W72GT-W9PWB
    Windows Product Key Hash: juUvzhyPwjxZ71BRAfoyBVOEIag=
    Windows Product ID: 92573-OEM-7508807-12697
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00030110.2.0.007
    ID: {4DBEF454-9AA7-42B2-806A-9BEC21EE116F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Server (R) 2008 Standard
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4DBEF454-9AA7-42B2-806A-9BEC21EE116F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00030110.2.0.007</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W9PWB</PKey><PID>92573-OEM-7508807-12697</PID><PIDType>3</PIDType><SID>S-1-5-21-2798057375-1390552386-260777881</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>ProLiant DL180 G6  </Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>O20</Version><SMBIOSVersion major="2" minor="6"/><Date>20100817000000.000000+000</Date></BIOS><HWID>B8330500018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HP    </OEMID><OEMTableID>SLIC0851</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAAAAgABAAIAAgAAAAAAAgABAAEAln3qpeyMqn9CmkRmznC4rvL0THysVoIo

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: no
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      ProLiant
      FACP   HP      ProLiant
      HPET   HP      ProLiant
      BOOT   HP      ProLiant
      MCFG   HP      ProLiant
      SPCR   HP      ProLiant
      SPMI   HP      ProLiant
      SLIC   HP      SLIC0851
      OEMB   HP      ProLiant
      DMAR   AMI  OEMDMAR
      SSDT   HP      ProLiant
      EINJ   HP  ProLiant
      BERT   HP  ProLiant
      ERST   HP  ProLiant
      HEST   HP  ProLiant

    Does the linkinfo.dll line show the issue

    Regards.

    Richard

    Tuesday, September 28, 2010 10:55 AM

Answers

  • It is possible that your computer is infected with a virus, see the link below for information on a virus that infects linkinfo.dll. I can't say for sure if this is the case. Also, there are severals problems with inconsistant information on your report however I feel that you need to address possible malware/virus issues before we proceed with the WGA issue.

    Below I pasted the parts of your report that appear to be abnormal, all of this can be affected by a virus or malware but this is windows server and I have never seen a windows server report before. I included a link to WGA support which is free.

     http://support.microsoft.com/gp/contactwga

    http://www.bleepingcomputer.com/forums/lofiversion/index.php/t226018.html

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: no

    File Scan Data-->
    File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002]

     

    Tuesday, September 28, 2010 1:14 PM

All replies

  • It is possible that your computer is infected with a virus, see the link below for information on a virus that infects linkinfo.dll. I can't say for sure if this is the case. Also, there are severals problems with inconsistant information on your report however I feel that you need to address possible malware/virus issues before we proceed with the WGA issue.

    Below I pasted the parts of your report that appear to be abnormal, all of this can be affected by a virus or malware but this is windows server and I have never seen a windows server report before. I included a link to WGA support which is free.

     http://support.microsoft.com/gp/contactwga

    http://www.bleepingcomputer.com/forums/lofiversion/index.php/t226018.html

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: no

    File Scan Data-->
    File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002]

     

    Tuesday, September 28, 2010 1:14 PM
  • First, sorry for my bad english ...

     

    I have the same problem. Our server gives error 0xC0020012. It's not possible to update windows license. She was actived but I have unavaliable status.

     

    I has used all options of "slui" and the error message is : The system cannot find the file specified

     

    It's not possible for me reinstall the server because he has 3 HyperV.

     

    Thanks for your help ;)

     

    I has used MGATool and the log is :

     

    Diagnostic Report (1.9.0027.0):
     -----------------------------------------
     Windows Validation Data-->

     Validation Code: 0x8004FE21
     Cached Online Validation Code: N/A, hr = 0xc0000022
     Windows Product Key: *****-*****-*****-*****-*****
     Windows Product Key Hash: AwUx3gjWEZ0cX27CxJiFuY5MKZ8=
     Windows Product ID:
     Windows Product ID Type: 3
     Windows License Type: OEM System Builder
     Windows OS version: 6.1.7600.2.00020112.0.0.010
     ID: {0C0C2E9E-ADBE-4C85-A4D6-F6472745BAB6}(3)
     Is Admin: Yes
     TestCab: 0x0
     LegitcheckControl ActiveX: Registered, 1.9.42.0
     Signed By: Microsoft
     Product Name: Windows Server 2008 R2 Enterprise
     Architecture: 0x00000009
     Build lab: 7600.win7_gdr.110622-1503
     TTS Error:
     Validation Diagnostic:
     Resolution Status: N/A

     Vista WgaER Data-->
     ThreatID(s): N/A, hr = 0x80070002
     Version: N/A, hr = 0x80070002

     Windows XP Notifications Data-->
     Cached Result: N/A, hr = 0x80070002
     File Exists: No
     Version: N/A, hr = 0x80070002
     WgaTray.exe Signed By: N/A, hr = 0x80070002
     WgaLogon.dll Signed By: N/A, hr = 0x80070002

     OGA Notifications Data-->
     Cached Result: N/A, hr = 0x80070002
     Version: N/A, hr = 0x80070002
     OGAExec.exe Signed By: N/A, hr = 0x80070002
     OGAAddin.dll Signed By: N/A, hr = 0x80070002

     OGA Data-->
     Office Status: 109 N/A
     OGA Version: N/A, 0x80070002
     Signed By: N/A, hr = 0x80070002
     Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     Browser Data-->
     Proxy settings: N/A
     User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
     Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
     Download signed ActiveX controls: Prompt
     Download unsigned ActiveX controls: Disabled
     Run ActiveX controls and plug-ins: Allowed
     Initialize and script ActiveX controls not marked as safe: Disabled
     Allow scripting of Internet Explorer Webbrowser control: Disabled
     Active scripting: Allowed
     Script ActiveX controls marked as safe for scripting: Allowed

     File Scan Data-->

     Other data-->
     Office Details: <GenuineResults><MachineData><UGUID>{0C0C2E9E-ADBE-4C85-A4D6-F6472745BAB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00020112.0.0.010</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6FJWV</PKey><PID>00486-OEM-8434513-95462</PID><PIDType>3</PIDType><SID>S-1-5-21-3971951105-3366558166-2306359164</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>ProLiant DL380 G7</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>P67</Version><SMBIOSVersion major="2" minor="7"/><Date>20101201000000.000000+000</Date></BIOS><HWID>03F93807018400F4</HWID><UserLCID>080C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

     Spsys.log Content: 0x80070002

     Licensing Data-->
     On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
     Error: 0x80070426

     Windows Activation Technologies-->
     HrOffline: 0x8004FE21
     HrOnline: N/A
     HealthStatus: 0x0001000000000000
     Event Time Stamp: 8:31:2011 11:44
     ActiveX: Registered, Version: 7.1.7600.16395
     Admin Service: Registered, Version: 7.1.7600.16395
     HealthStatus Bitmask Output:
     Tampered Service: sppsvc


     HWID Data-->
     HWID Hash Current: NgAAAAEAAAABAAEABAAAAAAABQABAAEA1gTsUE40WsnS996IuK72KA7Tch626WCcYEqQM1a4

     OEM Activation 1.0 Data-->
     N/A

     OEM Activation 2.0 Data-->
     BIOS valid for OA 2.0: yes, but no SLIC table
     Windows marker version: N/A
     OEMID and OEMTableID Consistent: N/A
     BIOS Information:
     ACPI Table Name OEMID Value OEMTableID Value
     APIC HP ProLiant
     FACP HP ProLiant
     SRAT HP Proliant
     HPET HP ProLiant
     MCFG HP ProLiant
     SPCR HP SPCRRBSU
     FFFF HP ProLiant
     SPMI HP ProLiant
     ERST HP ProLiant
     FFFF HP ProLiant
     BERT HP ProLiant
     HEST HP ProLiant
     DMAR HP ProLiant
     SSDT HP CRSPCI0
     SSDT HP CRSPCI0
     SSDT HP CRSPCI0
     SSDT HP CRSPCI0
     SSDT HP CRSPCI0

    Friday, September 2, 2011 8:30 AM
  • "St0neBlur" wrote in message news:a6a89ebf-3fec-4452-8fed-219fb71116e2...

    First, sorry for my bad english ...

     

    I have the same problem. Our server gives error 0xC0020012. It's not possible to update windows license. She was actived but I have unavaliable status.

     

    I has used all options of "slui" and the error message is : The system cannot find the file specified

     

    It's not possible for me reinstall the server because he has 3 HyperV.

     

    Thanks for your help ;)

     

    I has used MGATool and the log is :

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: AwUx3gjWEZ0cX27CxJiFuY5MKZ8=
    Windows Product ID:
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00020112.0.0.010
      Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

     

     

    Please repost your problem to a NEW thread of your own – your problem is NOT the same as the original one.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 2, 2011 8:37 AM
    Moderator
  • Sorry Noel, Ok

    I will repost my problem to a newthread .

    Thanks

    Friday, September 2, 2011 9:03 AM