Normalize incoming calls? RRS feed

  • Question




    When an incoming call is sent from my PBX to OCS Mediation and off to a UC end-point, it shows up in non-E1.64 format. For example:




    The issue with this extends into Outlook with "click to call" functionality because UM sends me an email with the missed call notification of the number above. When I click on the number the MOC client fails to call for two reasons:


    1. Because I have "9" as a prefix for dialing externally

    2. Because it isn't normalized yet.


    Does anyone have any magic to make this work??



    Saturday, August 30, 2008 6:52 PM

All replies

  • The Address Book Service doe not normalize incoming numbers that appear in the Recent Contacts list in OC.  I don't know if this is something that will be addressed in future releases.


    Regarding the extension of that string into Outlook for missed call notification, there are a few threads already in the forum discussing this.
    Monday, September 1, 2008 12:50 PM