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HELP!! Microsoft Office 2007 (Msg saying Copy of Outlook not Geniune) RRS feed

  • Question

  • I too have an Enterprise Office 2007 CD and Prod Key. But here is my story. Last year I purchased a Dell computer that came with a full version of Office Home and Student 2007 pre-installed. I used it with no problems. Also during that time I synched my upgraded Windows Mobile HTC Touch Pro phone to the laptop and discovered that all of my contacts on my phone were wiped off.  (Thank God I still had my previous HTC phone with most of the contacts). 

     I came to these Forums to find out what happened to find out the reason why I lost all of my contacts from my phone and I discovered it was because I didn't have Outlook installed on the computer. I didn't even realize that outlook wasn't included in the Home and Student version, not to mention that Outlook was even necessary for use wth my WINMobile phone. It is a phone you shouldn't have to buy some expensive software like Outlook just so you can save your contacts on your phone. I don't even use Outlook on my home computer. Anyway, so I used the enterprise CD I had and installed just Outlook.  Now recently I started seeing this message telling me that something was going to expire in X # of days and that I should purchase a geniune version of Office before that happens. That date came and went and I finally decided to purchase a version of Office Pro 2007 and I installed it and now I am still getting the message telling me that Outlook is not a geniune copy. How do I get microsoft to recognize that this version of outlook is now a valid copy without losing my contacts that are already stored on my computer? Please this is important. I already don't have a favorable taste in my mouth with MS for forcing its Windows Mobile users to install Outlook just so they can use their phone.

    Is there a way to save my contacts elsewhere so I can reinstall Outlook or is there a way to validate my copy of outlook without having to reinstall? Ideally I would prefer to go the latter route.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {A801C239-299A-485A-B916-1F6CCB9D5943}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A801C239-299A-485A-B916-1F6CCB9D5943}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-783915085-2425155735-3536577947</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1735                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20080414000000.000000+000</Date></BIOS><HWID>90333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C16943C135E8586</Val><Hash>N206DKFouMQi6UucyvcW/Nl68bs=</Hash><Pid>89409-707-2735461-65509</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65741</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>76D3090D97E85B8</Val><Hash>RSUsqQDzKqU+DKltTnMvfwlhgfU=</Hash><Pid>81602-OEM-6873202-05077</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6001.0000-2122008
    Installation ID: 000686115205100381087013848864785493673414301934822755
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAEAAQACAAAABAABAAEA6GEMFPhGmI94fpbseE9ADQZD8vQa7NrYaPtOuKxWTAEqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      BOOT   DELL    M09   
      MCFG   DELL    M09   
      SLIC   DELL    M09   
      OSFR   DELL    M09   
      SSDT   PmRef  CpuPm

     


    HTC Touch Pro
    Sunday, December 6, 2009 9:27 PM

Answers

  • Hello Nikki37,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Right now your Dell Studio 1735 laptop has three installations of Office on it:

    1.  Your OEM license for Office Home and Student 2007 that came preinstalled on your Dell computer is reporting as Genuine :-)

    2.  The installation of Office Enterprise 2007 that you installed in order to get a copy of Outlook onto your computer so that you could sync your Windows Mobile contacts turns out to be a volume licensing installation that was done with a now-blocked Volume Licensing Key.  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    3.  The installation of Office Professional Plus 2007 that you purchased to correct the problem with Office Enterprise 2007 being nongenuine is itself a nongenuine installation.  The Office Professional Plus 2007 installed on your Dell computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Enterprise 2007 or Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as VL discs, and you certainly should not have received an Invalid and/or Blocked Product Key.  In the case of your purchase of Office Professional Plus 2007, quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case.

    Your first course of action is to confront the seller of your Office Professional Plus 2007 with this information and demand either a full refund.  Please do not accept any offer of sending you a product key to be used with software downloaded from Microsoft as a correction of the problem, because it is likely the product key they will email to you will turn up as a nongenuine product key, too.  If the seller refuses to refund your money, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, December 10, 2009 10:44 PM
    Monday, December 7, 2009 2:49 AM

All replies

  • Hello Nikki37,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Right now your Dell Studio 1735 laptop has three installations of Office on it:

    1.  Your OEM license for Office Home and Student 2007 that came preinstalled on your Dell computer is reporting as Genuine :-)

    2.  The installation of Office Enterprise 2007 that you installed in order to get a copy of Outlook onto your computer so that you could sync your Windows Mobile contacts turns out to be a volume licensing installation that was done with a now-blocked Volume Licensing Key.  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    3.  The installation of Office Professional Plus 2007 that you purchased to correct the problem with Office Enterprise 2007 being nongenuine is itself a nongenuine installation.  The Office Professional Plus 2007 installed on your Dell computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Enterprise 2007 or Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as VL discs, and you certainly should not have received an Invalid and/or Blocked Product Key.  In the case of your purchase of Office Professional Plus 2007, quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case.

    Your first course of action is to confront the seller of your Office Professional Plus 2007 with this information and demand either a full refund.  Please do not accept any offer of sending you a product key to be used with software downloaded from Microsoft as a correction of the problem, because it is likely the product key they will email to you will turn up as a nongenuine product key, too.  If the seller refuses to refund your money, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, December 10, 2009 10:44 PM
    Monday, December 7, 2009 2:49 AM
  • I starting receiving this error message in my outlook "In 15 days, office applications will be marked as not genuine".

    I had purchased 2007 Office Enterprise online and installed it. It turns out that this product was not genuine. I requested a refund and received the refund. I then went to our local computer store and purchased 2007 small business and installed that. I kept receiving not genuine messages. So I found the place in the registry with the wrong number and removed the wrong numbers. I then proceeded to activate Word and Excel and I have not had any problems with those programs. The only program I am having problems with is the outlook. Does anyone know how I can find the problem causing this in outlook? I certainly do not want to lose all my contacts.

    Tuesday, May 25, 2010 1:28 PM
  • Hello obxbarb,

    Please do not piggyback on other older posts.

    Please create your own thread and then follow these instructions:  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    Also, copy and paste the issue description you posted above into your new thread.  Thanx :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 25, 2010 2:02 PM