Upgraded CRM 2011: Cannot track e-mails with Outlook Client RRS feed

  • Question

  • Hello Forum

    We've just updated an CRM 4.0 environment to 2011 (import organization on new server, UR11) and installed the new Outlook Clients (not upgrade, UR11 or UR6) and the users cannot track. The error is just "Error" followed by standard blabla. Eventviewer says ID 5983 and An error occurred while promoting a Microsoft CRM e-mail message.

    I have one virtual test client where it works perfectly, but this is the only one. Very strange behaviour! Maybe something with the upgrade users from CRM 4.0, because the testuser is new.

    The user can have every rights (CRM and Windows) and it never works. Any idea?

    Kind regards and thank you

    Thursday, February 7, 2013 9:23 PM


All replies

  • When you say you did a new install of the Outlook Client, did you uninstall CRM 4.0 form the Client machine and then Install the 2011 client on the same machine?

    Try these steps

    1. Verify that the CRM URL is in the Trusted Sites zone in Internet Explorer

    2. Delete temporary CRM Outlook cache
                    a. Start> All Programs> Microsoft Dynamics CRM 2011> Diagnostics
                    b. Click on the Advanced Troubleshooting tab and then Click the Delete button

    3. Delete the SQL CE database on the Client machine:
                    a. Close Outlook
                    b. Browse to C:\Users\<loggedinuser>\AppData\Roaming\Microsoft\MSCRM\Client
                    c. Delete the EmailCache.sdf and the OutlookSyncCache.sdf files 
                    d. Browse to C:\Users\<loggedinuser>\AppData\Local\Microsoft\MSCRM\Client
                    e. Delete the CRMcache.sdf file and the  GUIDFalse.sdf file    <---the GUIDFalse.sdf file will be a long alphanumeric name
                    f. Relaunch Outlook and the files will get recreated.

    Friday, February 8, 2013 2:50 AM
  • We had to upgrade to CE 4.0 like http://support.microsoft.com/kb/2616319
    • Marked as answer by CRMBE Friday, April 5, 2013 7:41 AM
    Friday, April 5, 2013 7:41 AM