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Cannot activate Home Premium after clean install, have valid product key. RRS feed

  • Question

  • Hello,

    I recently purchased an Acer laptop with Vista Home Premium and made all the backup media required. It came with 3 partitions, which I didn't want, so I reformatted after making the recovery disks wishing to do a clean install. None of the recovery disks I made worked ( first recovery disk got stuck in a loop and never prompted for the second of the 2 disks.) The third disk is only a repair disk, not a install disk.  So I decided to use a Vista home premium install disk (full retail version from a friend) and use the product key on the bottom of my new laptop off the COA which lists it as "Vista Home Premium OEM Act.  When I enter the product key, Windows tells me it is invalid. Does not give me the option of phone activation. What are my options? I called the MS activation phone support and they told me to contact Acer. Is there any way to avoid ordering the Acer recovery media  for $30? I've tried all the recovery disks multiple times so that is not an option anymore. Will Microsoft help me validate my product key? Any help will  be greatly appreciated.
    Tuesday, December 9, 2008 5:15 AM

Answers

  • Take care Mkke and you also have a great and happy holiday :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, December 10, 2008 7:44 PM
    Wednesday, December 10, 2008 7:44 PM

All replies

  • Mlatessa,

    Curious why did you need to reformate a brand new computer? Unfortunately you may need to order the recovery media from Acer.   First p
    lease follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.


    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Tuesday, December 9, 2008 5:42 PM
  • Stephen, Thank you for your reply.
     
          The reason I reformatted my new Laptop was because the HD was partitioned in three sections.
    The first was a hidden factory image, the second was the OS, and the third was a recovery partition only accessible by the recovery program. I basically could only use  40% of my 160GB HD. I thought if I reinstalled with the recovery disks I would regain my whole drive. Much to my dismay the recovery disks did not work. I will update with my next post when I get home and try the link you provided. Thank you for your time. By the way it is Vista Home Premium.
    • Edited by mlatessa Wednesday, December 10, 2008 5:39 PM
    Tuesday, December 9, 2008 6:06 PM
  • Mlatessa,

    Thank you for your quick reply. Please try the link and past the MGA Diagnostic results back in this thread. This will allow me to see what you are experiencing. More than likely if your experiencing problems with the recovery discs you made then you will have to order the original DVD Recovery media from Acer. 


    Thank you,

    Stephen Holm,
    WGA Forum Manager
    Stephen Holm
    Tuesday, December 9, 2008 6:11 PM
  • Stephen,

    Wow, it worked. Here is all the info. First of all, the COA decal reads "Vista Home Premium OEM Act, Acer Incorporated.". I tried to do a fresh install a second time just for fun of it. Since I had to give my friend his copy of the vista install disk back, I slipstreamed my own with Vlite and integrated SP1.  I did try to activate again during the install and I got the same invalid key message. So I continued with the install anyway and after Vista loaded I clicked on the first link http://www.microsoft.com/genuine in your post above.  I ran the activation process again, entered the same product key again and Vista is now activated. Thank you again for saving me from spending $30 on the recovery disks.

    Have a Happy Holiday and a Merry New Year!

    Regards,
                    Mike
    • Marked as answer by mlatessa Wednesday, December 10, 2008 2:32 AM
    • Unmarked as answer by mlatessa Wednesday, December 10, 2008 2:32 AM
    Wednesday, December 10, 2008 2:22 AM
  • Take care Mkke and you also have a great and happy holiday :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, December 10, 2008 7:44 PM
    Wednesday, December 10, 2008 7:44 PM
  • Hi Stephen,

    I have exactly the same problem as described by mlatessa but in my case the product key entered from the sticker on the bottom is not valid.

    I have a new Acer laptop where I have reinstalled Vista home premium from scratch using a friends disc (I wanted a 'clean' install without the preloaded software and drive partitions) I have run through the MGADT at http://www.microsoft.com/genuine which ran through with no problems.

    The COA reads:
    Vista Home Premium OEM Act, Acer Incorporated

    Windows will not activate what can I do?

    Thought the MGADT Diagnostic tool results might be helpful:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {61DDE8FA-6424-43F6-9E8A-F8E95B2722F2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{61DDE8FA-6424-43F6-9E8A-F8E95B2722F2}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-2495894636-1261969874-3967350736</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5920     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3813</Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>55333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-2057-6000.0000-3502008
    Installation ID: 008840934855857704748826389000603815930253191455980522
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 42183 minute(s) (29 day(s))

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJT4M0iogoSq5AYMRoOUeMI/8vR2AiIGzEasViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      APIC   INTEL   CRESTLNE
      SLIC   ACRSYS  ACRPRDCT
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci





    Thanks

    Gary
    Tuesday, December 16, 2008 10:16 AM
  • my Vista home premium crashed on an update procedure. I tried all things possible too, and recovery disk didn't have drivers. I bought the ISO, didn't work, and after paying tech services 3x also who couldn't repair, we did a total clean off. I now only find that it doesn't matter if I'm legal with my key, I cannot find a place to reload the software. I do NOT want to pay ACER again for my software. Any suggestions for me???

    It's ready for a clean install, and I thought I would reinstall the software, then upgrade to WIndows 7 and leave that vista mess behind.


    only helping out

    Thursday, March 22, 2012 9:48 PM
  • "smittyagain" wrote in message news:de6fea3f-74d3-423c-94ff-22fb554be6eb...

    my Vista home premium crashed on an update procedure. I tried all things possible too, and recovery disk didn't have drivers. I bought the ISO, didn't work, and after paying tech services 3x also who couldn't repair, we did a total clean off. I now only find that it doesn't matter if I'm legal with my key, I cannot find a place to reload the software. I do NOT want to pay ACER again for my software. Any suggestions for me???

    It's ready for a clean install, and I thought I would reinstall the software, then upgrade to WIndows 7 and leave that vista mess behind.


    only helping out

     
    This post actually contains NO information which would allow us to assist you to get your current OS either activated or validated, and seems to do nothing except vent spleen.
    If you want assistance, then you need to provide relevant information - not just rant.
     
    Please start a NEW thread of your own with the history of your own problems - then we can see what's really happening, and may have some chance of assisting your towards a solution.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 22, 2012 10:02 PM
    Moderator
  • smittyagain, Please do not resurrect old threads (this one was created back in 2008).

    If the post(s) in this thread, that have been marked as being the Answer, do not solve your issue then you have a different problem and you should (as Noel has instructed) create your own thread specific to that problem (and include more information including a Diagnostic Report).

    To create a Diagnostic Report, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in your own thread.

    <Thread Locked>

    Thank you,

     

    Darin MS

    Thursday, March 22, 2012 11:18 PM