Workflow - Modified by column issue RRS feed

  • Question

  •  Some fields in case entities are updated through Workflow. The "modified by" column in view shows my NT user name instead of actual modified case's user name.  Kindly suggest how to fix this issue.
    Monday, February 3, 2014 2:28 PM

All replies

  • Hi

    I think thats how CRM works. When a workflow is executed, CRM record is updated by workflow. 

    As a workaround for your scenario :

    Look for Owner of the Case instead of Modified by.

    You can also enable Auditing to see who did changes to Case, other than Workflow updates.

    Monday, February 3, 2014 2:34 PM