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I use Key update tool, but says key has already been used? RRS feed

  • Question

  • I use an install cd of XP that has been slipstreamed with all the newest updates and such, and have been using it for a while now, well i tried changing the key it uses when it installs..but with no luck, edited the winnt.sif in any location i could find on the cd, with no luck. So i used the Windows Product Key Update Tool, and the first time it worked fine, but then i was trying to get my TV tuner card working and couldnt get it to work perfectly, so i decided to reinstall windows and i kept a copy of the tool on my USB drive so i could change it. However, when i try to change it to my legitimate key it says "The new product key you are using to update has been previously used or is already in use."
    Which, yeah i used it to activate the other a couple weeks ago, but to my knowledge u can reinstall XP as many times as u want. So therefore now i'm stuck on this copy that apparently has an invalid key associated with it, and the one tool that i have found that can change it to my legit one, refuses to.
    Please help! I reinstalled windows over 6 times today trying to fix it (as i lost my actual win xp pro cd a long time ago)

    Summary: Says my key for windows product key update tool has already been used and it wont let me change it...how can i change it to my valid key?

    EDIT: Microsoft Windows XP Professional Service Pack 2
    Wednesday, July 18, 2007 2:43 AM

Answers

  • The Windows Product Key Update Tool shouldn't be used for cases like this.

     

    We only allow the WPKUT to activate once - thus, since you changed hardware, you have to reinstall the system (properly) with the correct product key and telephone activate (properly).

     

    The Product Key Update tool is only used as a temporary fix for most customers who order a WGA Kit until they get their Genuine Media in (which should have no problem install and telephone activating).

     

    -phil

    Wednesday, July 18, 2007 3:23 AM
  • Is there any way to get a new XP cd? i have a valid key, just dont have cd as i've been using this one for years, and when i install, it doesnt ask for a cdkey so the only way i can fix it is i guess to get a new CD.
    Wednesday, July 18, 2007 5:04 AM
  • Terminal,

     

    We need some information so we may be able to point you in the right direction. Please follow the information below and we will be able to assist. 

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you

     

    Stephen Holm, MS

    Wednesday, July 18, 2007 9:06 PM

  • Windows XP Pro
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-X7W2W-7R3XT-DVRPQ
    Windows Product Key Hash: FJ394wPNhWbU5cGyY+krGQmGt7E=
    Windows Product ID: 55274-640-5150253-23476
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {FE364150-EE9A-4702-9D6E-811DEB80ECC7}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.4.410.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE364150-EE9A-4702-9D6E-811DEB80ECC7}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DVRPQ</PKey><PID>55274-640-5150253-23476</PID><PIDType>1</PIDType><SID>S-1-5-21-583907252-1004336348-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060406000000.000000+000</Date></BIOS><HWID>547B3F9F01844076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57860</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     




    Hopefully there is someway to change the key without having to reinstall, since most other windows xp cd's i try to install, dont have proper drivers for my network card/etc and this one does so i just install..and im good to go, whereas with others i have to find all the drivers etc for everything Sad
    Wednesday, July 18, 2007 11:51 PM
  • Do u want the last X amount of letters/number of the valid key that i'm going to use? to verify that i do have a valid key that i'm wanting to use?
    Wednesday, July 18, 2007 11:56 PM
  • Terminal123,

     

    Can you tell us what kind of Certificate of Authenticity you have?  This link will help you ID it:  http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en

     

    Post back and let us know!

    Thursday, July 19, 2007 5:33 PM
  • I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a

    Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an

    Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL

    editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade

    licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows

    XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to

    alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available

    to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details

    or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system

    and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them

    proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid

    for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall

    the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting

    if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Thursday, July 19, 2007 7:11 PM
  • thanks Smile
    Saturday, July 21, 2007 1:39 AM

All replies

  • The Windows Product Key Update Tool shouldn't be used for cases like this.

     

    We only allow the WPKUT to activate once - thus, since you changed hardware, you have to reinstall the system (properly) with the correct product key and telephone activate (properly).

     

    The Product Key Update tool is only used as a temporary fix for most customers who order a WGA Kit until they get their Genuine Media in (which should have no problem install and telephone activating).

     

    -phil

    Wednesday, July 18, 2007 3:23 AM
  • Is there any way to get a new XP cd? i have a valid key, just dont have cd as i've been using this one for years, and when i install, it doesnt ask for a cdkey so the only way i can fix it is i guess to get a new CD.
    Wednesday, July 18, 2007 5:04 AM
  • Terminal,

     

    We need some information so we may be able to point you in the right direction. Please follow the information below and we will be able to assist. 

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you

     

    Stephen Holm, MS

    Wednesday, July 18, 2007 9:06 PM

  • Windows XP Pro
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-X7W2W-7R3XT-DVRPQ
    Windows Product Key Hash: FJ394wPNhWbU5cGyY+krGQmGt7E=
    Windows Product ID: 55274-640-5150253-23476
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {FE364150-EE9A-4702-9D6E-811DEB80ECC7}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.4.410.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE364150-EE9A-4702-9D6E-811DEB80ECC7}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DVRPQ</PKey><PID>55274-640-5150253-23476</PID><PIDType>1</PIDType><SID>S-1-5-21-583907252-1004336348-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060406000000.000000+000</Date></BIOS><HWID>547B3F9F01844076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57860</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     




    Hopefully there is someway to change the key without having to reinstall, since most other windows xp cd's i try to install, dont have proper drivers for my network card/etc and this one does so i just install..and im good to go, whereas with others i have to find all the drivers etc for everything Sad
    Wednesday, July 18, 2007 11:51 PM
  • Do u want the last X amount of letters/number of the valid key that i'm going to use? to verify that i do have a valid key that i'm wanting to use?
    Wednesday, July 18, 2007 11:56 PM
  • Terminal123,

     

    Can you tell us what kind of Certificate of Authenticity you have?  This link will help you ID it:  http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en

     

    Post back and let us know!

    Thursday, July 19, 2007 5:33 PM
  • I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a

    Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an

    Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL

    editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade

    licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows

    XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to

    alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available

    to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details

    or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system

    and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them

    proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid

    for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall

    the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting

    if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Thursday, July 19, 2007 7:11 PM
  • thanks Smile
    Saturday, July 21, 2007 1:39 AM