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Office 2002 won't validate RRS feed

  • Question

  • I am running Office 2002 and can't get it to validate after I recently downloaded the Genuine Advantage Update.  My product key somehow got changed so I updated it with the product key located on the Certificate of Authenticity tag and still can't get Office to validate.  All MS Office 2002 programs came installed on my computer.  All programs are activated when I open them and check even though the Genuine Advantage Diagnostic Tool says they are not.  Here is the output:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-C2KQJ-TMHYC-3JRMY
    Windows Product Key Hash: 9itq3EL7eyFXpOzWbTZx3BdhzIc=
    Windows Product ID: 55274-OEM-2245267-56840
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {66C93523-7879-4631-B493-4A732C86861F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft PowerPoint 2002 - 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Documents and Settings\Cindy Dick\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{66C93523-7879-4631-B493-4A732C86861F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3JRMY</PKey><PID>55274-OEM-2245267-56840</PID><PIDType>3</PIDType><SID>S-1-5-21-1986742162-793751878-489140182</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20040929000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>1F863C1701848E73</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell OPTIPLEX GX270</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90180409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft PowerPoint 2002</Name><Ver>10</Ver><Val>6130CB45B37278A</Val><Hash>X3b8Kwobo2Y7VDF9u/nlTBgf92s=</Hash><Pid>54194-765-1706293-16860</Pid><PidType>1</PidType></Product><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>18CBDBF6F5BD1B2</Val><Hash>s4/8GygIY/KZxuqftsR4k78ZI1M=</Hash><Pid>54188-OEM-1793413-44217</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B16E:Dell Inc|10008:Microsoft Corporation|1B16E:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, January 28, 2010 4:10 AM

Answers

  • Hello Cindy 0302,

    Occasionally Office XP (aka Office 2002) and Office 2003 will have a problem with "remembering" if they are activated or not, and this problem will cause the OGA Notifier to report Office as not activated and nongenuine.

    The usual cause for this issue is a corrupted or damaged Office license file.

    To troubleshoot this issue, please follow the methods in this MS KB article:  http://support.microsoft.com/kb/903275/

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.  After running the FixIt, restart the computer.  Then open an Office program such as Word.  Upon opening Word, Office should display the Activation Wizard.  Go ahead and activate normally online.  After activation, restart the computer.  Keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button to validate normally.  Once validated, now you can open Office programs to make sure that you are no longer presented with activation or nongenuine notices.

    Please post back to let us know if this fix worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:08 PM
    Thursday, January 28, 2010 5:04 PM

All replies

  • Hello Cindy 0302,

    Occasionally Office XP (aka Office 2002) and Office 2003 will have a problem with "remembering" if they are activated or not, and this problem will cause the OGA Notifier to report Office as not activated and nongenuine.

    The usual cause for this issue is a corrupted or damaged Office license file.

    To troubleshoot this issue, please follow the methods in this MS KB article:  http://support.microsoft.com/kb/903275/

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.  After running the FixIt, restart the computer.  Then open an Office program such as Word.  Upon opening Word, Office should display the Activation Wizard.  Go ahead and activate normally online.  After activation, restart the computer.  Keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button to validate normally.  Once validated, now you can open Office programs to make sure that you are no longer presented with activation or nongenuine notices.

    Please post back to let us know if this fix worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:08 PM
    Thursday, January 28, 2010 5:04 PM
  • It did work and I used Method 2.  Thank you very much!
    Friday, January 29, 2010 3:45 AM
  • Hello Cindy0302,

    You're welcome!  Glad to see that it's fixed and back to normal again :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 29, 2010 4:07 AM