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Error Updating/Creating Workflows

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Hello all,

I tried to edit a workflow that was created a few months back. It's basically a simple workflow that checks if a field is 'Yes' and if so sends an e-mail. It's all working correctly, I'm just trying to change the User in the 'To' section of the e-mail record and get an error. If I try to set up a new workflow that is identical it works fine until I start adding fields to the workflow and then I get the error again. I downloaded the log and get the following, does anyone have any idea why this is and how to resolve it? Thanks.

Log

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #FAA56D81Detail:

<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #FAA56D81</Message>
<Timestamp>2014-05-14T15:36:02.7361075Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Wednesday, May 14, 2014 3:50 PM

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Found solution and verified it.

Turns out the problem is that the Email dialog doesn't support Google Chrome. As soon as I switched to IE, it worked! Firefox also seems to work too.
- Proposed as answer by SaraC341 Friday, May 30, 2014 1:46 AM
- Marked as answer by RoarCRM Monday, June 2, 2014 7:14 AM
Friday, May 30, 2014 1:46 AM

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Could you please share is it a sync workflow or async?

Also can you try looking at workflow session(open the record the workflow is created on - >background processes) it might have exact issue .Also ensure the user name in to field has valid email address.

Thanks

Wednesday, May 14, 2014 8:39 PM
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Hello,

The workflow never actually operates because I cannot activate it, as soon as I try and save the workflow I get the error - even before activating it. The user has a valid e-mail address and other workflows currently send e-mails to this user correctly.

Thursday, May 15, 2014 10:00 AM
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Hi,

Could you please share the screen show of your workflow.

Go to settings>process>and ur workflow

take screenshot and put it over here so we can actually get ur problem.

Thanks,

Ketan

Thursday, May 15, 2014 10:04 AM
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See below the image, it's a really simple workflow. When I click on Set Properties of the e-mail and set the user in the To field and click save this is what happens, before I even try and save the workflow!

Thursday, May 15, 2014 10:11 AM
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Hi,

tick the on demand process and remove the record field change tick and then once try.

and then on which view you want to run , run your workflow.

Thanks,

Ketan.

Thursday, May 15, 2014 10:19 AM
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The exact same thing happens, I get the error when I set the user in the e-mail.

Thursday, May 15, 2014 10:41 AM
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This is the e-mail when I click on set properties, when I click on save and close to go back to the workflow I get the error as mentioned.

Thursday, May 15, 2014 11:04 AM
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Hi,

Getting same error when i am adding fields in mail body.

i will work on it and let you know.

if any one have solution let know RoarCRM asap.

Thanks,

Ketan

Thursday, May 15, 2014 11:18 AM
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Glad it's not just me then! I had no problem setting these up before but suddenly seems to be giving an error - strage.

Thursday, May 15, 2014 11:30 AM
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Where are your user's last names? I'm guessing you hid them in the image (which is good), but if you didn't, CRM has issues with User accounts that don't have a last name.
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Friday, May 16, 2014 1:42 PM
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Hi,

Yes, I hid the surnames of the users so they do have last names. The thing I find strange is that similar workflows that were set up a few months back continue to work fine, I've tried to replicate them and still get the error.

Friday, May 16, 2014 2:29 PM
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Anybody got any ideas on this one?

Many thanks.

Monday, May 19, 2014 4:02 PM
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Assume you are doing this as system admin, have you tried running a trace to see if you can get anymore information. Normally you get issues like this if fields are in the process that have been removed from the system. But from screen shot I doubt that is the case.

Tuesday, May 20, 2014 10:19 PM
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I am experiencing the same thing. workflows where sending an email is an action step have worked with no problem until a couple of weeks ago when I tried to modify the bcc field of the email properties. From then I am unable to save the workflow without generating an error. Same thing when I try to create a new one. Anyone have an idea?
- Proposed as answer by SaraC341 Friday, May 30, 2014 1:45 AM
- Unproposed as answer by SaraC341 Friday, May 30, 2014 1:45 AM
Friday, May 30, 2014 1:34 AM
1

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Found solution and verified it.

Turns out the problem is that the Email dialog doesn't support Google Chrome. As soon as I switched to IE, it worked! Firefox also seems to work too.
- Proposed as answer by SaraC341 Friday, May 30, 2014 1:46 AM
- Marked as answer by RoarCRM Monday, June 2, 2014 7:14 AM
Friday, May 30, 2014 1:46 AM

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Error Updating/Creating Workflows

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