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not genuine after 3 years? RRS feed

  • Question

  • After buying in 2008 a Dell computer with office 2007 (legit version) i'm getting the message suddenly that the version wouldnt be legit. Tried to reactivate it already by the inet but keeps givin me the same message. At the helpdesk online at microsoft it keeps sayin its not a legit office and for using helpdesk 72 euros will be billed not goin to flush 72 euros. and not planning to buy a new office version either, i have a legit version.

    Not tried to reinstall it yet cause i wanted to look if there are other ways and less time consuming, here are the report in the office tab

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {5B5EC76E-347C-489F-91FF-ED5D14A1F5DD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5B5EC76E-347C-489F-91FF-ED5D14A1F5DD}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-193645860-1497207100-2664011977</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Dell XPS420                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20080623000000.000000+000</Date></BIOS><HWID>72323507018400F8</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5C186E771BFD86</Val><Hash>+2MA9Am1608tinFSnUASAj6z7Oo=</Hash><Pid>89388-707-0607654-65282</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A38BBCD89D175B2</Val><Hash>vJhW69UWfstGdtFg7amxR+c3Oe4=</Hash><Pid>81602-OEM-6872921-32898</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versie van Software Licensing-service: 6.0.6001.18000
    Naam: Windows(TM) Vista, HomePremium edition
    Beschrijving: Windows Operating System - Vista, OEM_SLP channel
    Activerings-id: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89578-00146-321-500204-02-1043-6001.0000-0712009
    Installatie-id020500205941279336626126852535241314668005505153559992
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
    Gedeeltelijke productcode: B9HD2
    Licentiestatus: licentie

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEAAAABAAIAAgADAAAABQABAAEAeqhwUgSsNASsp7BlLDby9BrsqOWxbEWEfBeazaxWbEpMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B9K   
      FACP   DELL    B9K   
      HPET   DELL    B9K   
      BOOT   DELL    B9K   
      MCFG   DELL    B9K   
      SSDT   DELL  st_ex
      DUMY   DELL    B9K   
      SLIC   DELL    B9K   



    Versie van Software Licensing-service: 6.0.6001.18000
    Naam: Windows(TM) Vista, HomePremium edition
    Beschrijving: Windows Operating System - Vista, OEM_SLP channel
    Activerings-id: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89578-00146-321-500204-02-1043-6001.0000-0712009
    Installatie-id020500205941279336626126852535241314668005505153559992
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
    Gedeeltelijke productcode: B9HD2
    Licentiestatus: licentie

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEAAAABAAIAAgADAAAABQABAAEAeqhwUgSsNASsp7BlLDby9BrsqOWxbEWEfBeazaxWbEpMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B9K   
      FACP   DELL    B9K   
      HPET   DELL    B9K   
      BOOT   DELL    B9K   
      MCFG   DELL    B9K   
      SSDT   DELL  st_ex
      DUMY   DELL    B9K   
      SLIC   DELL    B9K   

     

    Sunday, April 18, 2010 12:22 PM

Answers

  • Hello avalon76,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Your Dell XPS 420 computer does indeed have a Genuine OEM licensed installation of Office Home and Student 2007 on it. :-)

    However, the nongenuine messages you are seeing are not coming because of Office H&S 2007--you are getting them because your computer also has a nongenuine installation of Office Enterprise 2007.

    The solution should be as simple as going to the Programs applet of Control Panel, uninstalling the offending Office Enterprise 2007, then restarting the computer.

    After restarting, visit www.microsoft.com/genuine, click on the Validate Office button, and when Office Home and Student 2007 validates normally, your computer should be back to normal.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, April 19, 2010 2:45 AM