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Error 80070426 RRS feed

  • Question

  •    Vista home basic, control panel trys to open and doesn't . Can't get any updates. I have tries starting sls services. It says it starts then it just stops. 

     

    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID: 89572-OEM-7332166-00152
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {C6B1F1D2-FC98-43A3-80F4-B0364AB7C205}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6B1F1D2-FC98-43A3-80F4-B0364AB7C205}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-2495429992-630669900-1904349232</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A135</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070823000000.000000+000</Date></BIOS><HWID>6E333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>24C90B6D60E5D6</Val><Hash>vXlcVHLCa+lAP4on7iNuk1wfmc8=</Hash><Pid>70141-747-0085035-56392</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>523C8FB35117722</Val><Hash>5Se1nhGmD7Qg2pX2wZ5XPUThYUo=</Hash><Pid>81602-913-3658526-68959</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEA+l46p4qh/irmLV4/UALqeApV8vSE/xDlCrmsVvRI

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   TOSCPL  SB450  
      MCFG   PTLTD     MCFG 
      SLIC   TOSCPL  TOSCPL00
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst


     

    Monday, February 23, 2009 12:49 AM

Answers

  • Support request number   1094780975

    Thanks Michael
    • Marked as answer by Darin Smith MS Wednesday, February 25, 2009 10:11 PM
    Wednesday, February 25, 2009 3:57 AM

All replies

  • Hello Hornnumb2,

    It appears that Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of any other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the below set of steps.  If the steps do not resolve the issue, please tell me the exact error message you receive as well if your Vista is a 32 or 64bit version.


    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc


    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Monday, February 23, 2009 9:06 PM
  • It is 32bit. I did the command and it said started sucessfull but when I go to services pane to see if it running it says stopped. Thanks Michael
    Tuesday, February 24, 2009 2:04 PM
  • hi again Hornnumb2,

      There appears to be a number of different types of the "Software Licensing Service has Stopped" issue.  We found a fix for one of the types, but we would like to find more out about the type you are experiancing. 

    We would like you to create a no cost support request at  http://go.microsoft.com/fwlink/?linkid=52029 (make sure to include an email address or phone number we can contact you at). Then post the Service Request's Confirmation Number in this thread. Once I have that number, I will pass it up to our Engineer who will contact you directly.

    Thank you,
    Darin MS

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, February 24, 2009 5:59 PM
  • Support request number   1094780975

    Thanks Michael
    • Marked as answer by Darin Smith MS Wednesday, February 25, 2009 10:11 PM
    Wednesday, February 25, 2009 3:57 AM
  • Hi Michael,

      My Engineer should be contacting you shortly.


    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, February 25, 2009 10:11 PM