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Unable to Renew Live OneCare RRS feed

  • Question

  • I am attempting to renew my subscription be receiving the following:

     

    This subscription cannot be renewed because it is one of the following:

    • Expired with violation
    • Suspended
    • Cancelled



    For help changing the status of your subscription or completing your purchase, call (800) 386-5550.

    For customer service support, please visit http://support.live.com.

    If you get this message more than once, report it as a recurring problem.

    Message 2003
     
    Tuesday, October 28, 2008 6:09 PM

Answers

All replies

  • I get the same thing.. I'm giving up on this software all together if I can't get a phone number to renew. I've tried to renew for the past week. All my account infor is in there correctly.

     

    Sorry, we cannot complete your request at this time. To complete your purchase or registration at a later time, please return to this web site and try again.

     
     
      If you get this message more than once, report it as a recurring problem.  
     
     

    Message 8179

     

     

    Tuesday, October 28, 2008 7:03 PM
  •  

    Error 8179 usually indicates an "unknown server" error and should clear upon a retry at a later time. It should certainly not last a month. There were problems accessing the Billing site yesterday, 10/27/08, and perhaps a few days before, as the servers were all updated with the security patch released late last week and that appears to have caused some issues for some LiveID enabled sites and services for a few days.

    If the problem persists for you, please contact support. If you have contacted support and have not been helped, please post your case ID here and I'll see about having it investigated by Microsoft.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Wednesday, October 29, 2008 2:23 PM
    Moderator
  •  rkvworld wrote:

    I am attempting to renew my subscription be receiving the following:

     

    This subscription cannot be renewed because it is one of the following:

    • Expired with violation
    • Suspended
    • Cancelled



    For help changing the status of your subscription or completing your purchase, call (800) 386-5550.

    For customer service support, please visit http://support.live.com.

    If you get this message more than once, report it as a recurring problem.

    Message 2003
     

    Please call the number shown in the error message for help or contact support per the FAQ:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Wednesday, October 29, 2008 2:24 PM
    Moderator
  • I have a new copy of OneCare and want to renew my subscription.  Twice, over two days, when I have gone to billing.microsoft.com, I have gotten the following error message:

     

    Temporarily Unavailable

    Due to a very high number of connections to our website we are unable to process your request at this time. Please try again later. If this problem persists, please contact Customer Support.

     

    What's going on?  How can I process my renewal using my new product key?

    Tuesday, November 18, 2008 10:01 PM
  • At what point are you seeing this error, drtdk?

    Try accessing it via https://billing.microsoft.com

    Can you also confirm that you are trying to sign in with the correct subscription LiveID?

    -steve

     

    Wednesday, November 19, 2008 5:09 PM
    Moderator
  • Deleted.

    Wednesday, November 19, 2008 9:57 PM
  • I deleted the cookies for microsoft.com and billing.microsoft.com and the problem vanished.  I can now sign in and access my billing info.  I'm also renewed (although it is not yet reflected in my OneCare software).

     

    Thanks for your follow-up.

     

    All the best.

    Wednesday, November 19, 2008 10:25 PM
  • Thanks for the follow-up  and I'm glad to read that you were able to resolve the problem accessing the site.

    -steve

     

    Thursday, November 20, 2008 2:19 PM
    Moderator