locked
Outlook client error - CRM disconnected Sign In RRS feed

  • Question

  • I successfully installed the Outlook 2011 client on my machine but was having issues with IE 8.  After solving that problem, I now get the following message when I try to click on any entities in the CRM client for Outlook.  I am running Outlook 2007:

    "CRM disconnected  Sign In"

    When I click Sign In, it says "CRM trying to connect" and then just stays like that, not doing anything else.  Any ideas?  Thanks


    http://radiateeverything.blogspot.com/
    Tuesday, November 1, 2011 8:44 PM

Answers

  • Turns out it was a configuration issue where we need to use the short URL in order for it to work.  Once I ran the Configuration Wizard over again, I used the short URL and it connected immediately.
    http://radiateeverything.blogspot.com/
    • Marked as answer by wikky1 Monday, November 7, 2011 2:25 PM
    Monday, November 7, 2011 3:48 AM

All replies

  • Did you try running the outlook client diagnostics tool and see if has something to notify?

    Cheers, Francis Edwin

    My Blog: http://astutecrm.wordpress.com

    Twitter: https://twitter.com/astutecrm 

    • Edited by Edwin2win Wednesday, November 2, 2011 6:15 AM
    Wednesday, November 2, 2011 6:15 AM
  • Turns out it was a configuration issue where we need to use the short URL in order for it to work.  Once I ran the Configuration Wizard over again, I used the short URL and it connected immediately.
    http://radiateeverything.blogspot.com/
    • Marked as answer by wikky1 Monday, November 7, 2011 2:25 PM
    Monday, November 7, 2011 3:48 AM
  • It appears that you have been able to resolve the issue.

    We would appreciate if you would mark the post answered and close this thread.

    Thanks!

    Sam


    Web: http://www.inogic.com
    Blog: http://inogic.blogspot.com
    Email: news@inogic.com
    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Monday, November 7, 2011 5:35 AM
  • I am having the same issue. Could you please let me know what do you mean be use "short URL"? We are using MS CRM 2011 online, and installed outlook client on Outlook 2007.

    Thanks

    Monday, December 5, 2011 2:44 PM