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  • Question

  •  

    Since yesterday I'm getting frequent pop-ups from pantomi.com that get redirected to other websites

     

    I did a scan but one-care didnt find any " harmfull or unwanted software" on my computer

     

    Any help on getting rid of this would be great

     

     

    Wednesday, December 10, 2008 5:40 AM

Answers

  •  

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

     

    -steve

    Wednesday, December 10, 2008 1:43 PM
    Moderator
  • I did the same thing, did a malwarebyte scan but it didnt completly deleted it .
     
    Somebody advised me to start the computer up in safe mode (F8) and do a complete scan and it still found 24 files that shouldnt be there , After I deleted them I had no more pop-ups.


    Malewarebytes can be found on C-Net.com under downloads

    Still not sure why OneCare didnt find it
    • Marked as answer by santan.dude Friday, December 12, 2008 5:24 AM
    Friday, December 12, 2008 5:22 AM

All replies

  • Ive been having the same issue today. Sends me to various websites including broken links. Dont know what to do.
    Wednesday, December 10, 2008 7:30 AM
  •  

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

     

    -steve

    Wednesday, December 10, 2008 1:43 PM
    Moderator
  • I finally fixed it. Try using malwarebytes. Its a trusty anti-malware program. http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html. Just do a quick scan and it will find it for you.
    Thursday, December 11, 2008 7:36 AM
  • I did the same thing, did a malwarebyte scan but it didnt completly deleted it .
     
    Somebody advised me to start the computer up in safe mode (F8) and do a complete scan and it still found 24 files that shouldnt be there , After I deleted them I had no more pop-ups.


    Malewarebytes can be found on C-Net.com under downloads

    Still not sure why OneCare didnt find it
    • Marked as answer by santan.dude Friday, December 12, 2008 5:24 AM
    Friday, December 12, 2008 5:22 AM
  • I had the exact same infection, and it was completely resolved by using a program called ComboFix. It removed all traces of it that nothing else would and haven't had any problems since. You can find it at: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    It runs in command line mode from XP and you'll have to restart after it runs to complete the scan.

    Good luck!
    Friday, December 12, 2008 10:41 AM
  • Thereare many applications available to remove malware but if you are using Windows Live One Care the preferred method is to work through One Care support as this benefits all One Care users.
    Jim - MVP Windows Live / Windows Live One Care Forum Moderator
    Sunday, December 14, 2008 5:09 PM
    Moderator
  • Is ComboFix for real or will running or downloading the software further perpetuate the malware that prompts IE to open a Pantomi.com web page?  Fortunately my PC blocks the page from opening (I get a 504 error message).  However, after I researched Pantomi and visited some of the links offered by posts on this forum, there are additional pop-ups every 5 minutes to different web pages, some of which my PC is not blocking.  I never had this happen before and am wondering what started all this.  I'd appreciate any honest advice.  I really don't know if any advice offered on this forum can be trusted as it seems it is not an actual Microsoft site and may include solutions that only make things worse.  I have Microsoft Live OneCare but it did not identify and clean the malware.  It is supposed to, right? --  LSS
    Saturday, January 3, 2009 8:02 PM
  • Brigitte; First, re-read the post by Jim which is above your own.

    "Due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer." -http://www.bleepingcomputer.com/combofix/how-to-use-combofix


    Dave
    Saturday, January 3, 2009 8:32 PM
  • Is there a means to have a live chat with a MS Live OneCare technical support representative?  If so, please provide instructions or the link.  I looked but could not find anything but the forums to which a subscriber can post a question or comment.  I believe McAfee offers live chatting sessions with the purchase of its anti-virus and anti-spyware software.
    Monday, January 5, 2009 4:33 AM
  • Jim - How do I contact a Live OneCare representative?  Recently when my IE is open there are pop-up ads that open and some of them are offering downloads of anti-spyware or anti-adware scanning and detection software.  I fear the perpetrators of the pop up ads hope unsuspecting persons actually download the offered software so they can gain access or information from the persons' PC.  Please tell me why Live OneCare does not prevent or catch the malware or adware that is causing the pop-up ads.  --  Lance
    Monday, January 5, 2009 4:43 AM
  • Lance:
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    I can't tell you exactly why OneCare misses malware, other than to say that no anti-malware solution is perfect, including OneCare.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, January 5, 2009 2:03 PM
    Moderator