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Friend got hit with a trojan and needs help removing it. RRS feed

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  • My friend opened an e-mail from his bank and between 50-60 pop-ups opened at once and wouldn't close. He tried to stop it, but couldn't, so he then tried to reload Windows, which didn't work either. He has tried to contact Microsoft but is getting no response. Could someone please tell me step by step how to go into the files and do a manual removal so I can help him?
    • Changed type JimR1Moderator Monday, March 15, 2010 3:53 AM
    • Moved by JimR1Moderator Monday, March 15, 2010 3:53 AM Off topic. Not an MSE question. (From:Microsoft Security Essentials: Scanning, Detecting, and Removing Threats)
    Monday, March 15, 2010 1:26 AM

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