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Unable to run updates/This version of Windows not valid RRS feed

  • Question

  • I was referred to this forum by PABear.  I have been having problems with getting updates to run and getting a prompt that my Windows 7 is not valid, as well as pop-ups to resolve the issue by purchasing the software.  It was suggested I post my report results here:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D1DA8D73-E505-498E-B7E2-EA023A5E25A8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1DA8D73-E505-498E-B7E2-EA023A5E25A8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1879182740-3100391276-3802442134</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>C3353B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>B5324F7CDC73F12</Val><Hash>IFb5zA5bim03k84g8WMTSAJLgiU=</Hash><Pid>81607-905-1192224-64456</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 3:22:2012 09:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln1kS3pcioWYKwZk2jTaIFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm


     

    Saturday, March 24, 2012 1:41 AM

Answers

  • "GeorgeSC-848" wrote in message news:77335519-5e48-486b-88e7-51e10aa7bd4d...
    I have reformatted the drive and ran the Norton Removal Tool to uninstall the trial.  I still have nine months left on my Norton Internet Securities subscription, should that NOT be reinstalled?  It was never explained to me what it was that the trial caused problems with.
     
    Norton products have a very nasty habit of not uninstalling properly, and leaving behind effects that interfere with the installation and proper running of similar products (even their own!) that are installed afterwards. Most Anti-virus products have a similar problem, but to a much smaller extent.
    One of the problems with most Norton trials is that they use an older version of the full Suite - and the after-effects can also break Windows Firewall and other parts of the OS, in pretty unpredictable ways.
    The Norton Removal Tool is supposed to remove all trace of Norton products, and reset the system back to defaults where required.  Most of the time it works well.
     
    You can reinstall your licensed version if you like - it should now work fine. I would advise that you uninstall manually  and run a new copy of the Norton Removal tool, before installing any new release of Norton before your subscription expires, or if you elect to change AV to a different supplier

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, March 30, 2012 9:53 PM
    • Marked as answer by GeorgeSC-848 Saturday, March 31, 2012 1:43 AM
    Wednesday, March 28, 2012 1:33 PM
    Moderator

All replies

  • "GeorgeSC-848" wrote in message news:ac950c26-7e7d-4ba8-9090-5b92a3449f18...

    I was referred to this forum by PABear.  I have been having problems with getting updates to run and getting a prompt that my Windows 7 is not valid, as well as pop-ups to resolve the issue by purchasing the software.  It was suggested I post my report results here:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    The Software Protection Service is not running...
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response), together with the EXACT error message you get when you attempt to start the service from the Services control panel..



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 24, 2012 9:34 AM
    Moderator
  • The error I get when trying to start the software protection servie is:   "Error2:  The system cannot find the file specified"

    Here are the results from the command prompt window:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    This is with the second MSDiags report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D1DA8D73-E505-498E-B7E2-EA023A5E25A8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1DA8D73-E505-498E-B7E2-EA023A5E25A8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1879182740-3100391276-3802442134</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>C3353B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>B5324F7CDC73F12</Val><Hash>IFb5zA5bim03k84g8WMTSAJLgiU=</Hash><Pid>81607-905-1192224-64456</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 3:22:2012 09:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln1kS3pcioWYKwZk2jTaIFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm


     

    Monday, March 26, 2012 4:08 PM
  • "GeorgeSC-848" wrote in message news:437fecc1-a799-4bc6-878a-8c827264385a...

    The error I get when trying to start the software protection servie is:  "Error2:  The system cannot find the file specified"

    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.

     

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED

    C:\Windows\system32>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

     

    This is with the second MSDiags report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A

    'Cannot find the file specified' is a painful error - because it can refer to a number of files, and so far I've not been able to isolate the 'usual' culprit.
     
    Please run the following commands - with any luck one will tell us the source of the problem.
     
    ICACLS C:\Windows\System32\sppsvc.exe
    ICACLS C:\Windows\System32\slui.exe
    ICACLS C:\Windows\System32\sppcomapi.dll
    ICACLS C:\Windows\System32\slwga.dll
    ICACLS C:\Windows\System32\slcext.dll
     
    post the results.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 26, 2012 6:25 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\System32\sppsvc.exe
    C:\Windows\System32\sppsvc.exe NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\slui.exe
    C:\Windows\System32\slui.exe NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\sppcomapi.dll
    C:\Windows\System32\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)
                                      BUILTIN\Administrators:(RX)
                                      NT AUTHORITY\SYSTEM:(RX)
                                      BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\slwga.dll
    C:\Windows\System32\slwga.dll NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  NT AUTHORITY\SYSTEM:(RX)
                                  BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\slcext.dll
    C:\Windows\System32\slcext.dll NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>

    Monday, March 26, 2012 7:34 PM
  • "GeorgeSC-848" wrote in message news:8c11575a-dd0d-45d7-97e0-0c53f4d1e961...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    They all look normal - but I posted the wrong set of files.....
     
    This is what I *should* have asked for
     
    ICACLS C:\Windows\System32\sppsvc.* /T
    ICACLS C:\Windows\System32\slui.*  /T
    ICACLS C:\Windows\System32\sppcomapi.* /T
    ICACLS C:\Windows\System32\slwga.* /T
    ICACLS C:\Windows\System32\slcext.*  /T
     
    ( sorry about that!)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 26, 2012 7:44 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\System32\sppsvc.*/T
    C:\Windows\System32\sppsvc.*/T: The filename, directory name, or volume label sy
    ntax is incorrect.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>ICACLS C:\Windows\System32\sppsvc.* /T
    C:\Windows\System32\sppsvc.exe NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)

    C:\Windows\System32\en-US\sppsvc.exe.mui NT SERVICE\TrustedInstaller:(F)
                                             BUILTIN\Administrators:(RX)
                                             NT AUTHORITY\SYSTEM:(RX)
                                             BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\sppsvc.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\Windows\system32>ICACLS C:\Windows\System32\slui.* /T
    C:\Windows\System32\slui.exe NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)

    C:\Windows\System32\en-US\slui.exe.mui NT SERVICE\TrustedInstaller:(F)
                                           BUILTIN\Administrators:(RX)
                                           NT AUTHORITY\SYSTEM:(RX)
                                           BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\slui.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\Windows\system32>ICACLS C:\Windows\System32\sppcomapi.* /T
    C:\Windows\System32\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)
                                      BUILTIN\Administrators:(RX)
                                      NT AUTHORITY\SYSTEM:(RX)
                                      BUILTIN\Users:(RX)

    C:\Windows\System32\en-US\sppcomapi.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                BUILTIN\Administrators:(RX)
                                                NT AUTHORITY\SYSTEM:(RX)
                                                BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\sppcomapi.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\Windows\system32>ICACLS C:\Windows\System32\slwga.* /T
    C:\Windows\System32\slwga.dll NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  NT AUTHORITY\SYSTEM:(RX)
                                  BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\slwga.*: Access is denied.
    Successfully processed 1 files; Failed processing 1 files

    C:\Windows\system32>ICACLS C:\Windows\System32\slcext.* /T
    C:\Windows\System32\slcext.dll NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)

    C:\Windows\System32\en-US\slcext.dll.mui NT SERVICE\TrustedInstaller:(F)
                                             BUILTIN\Administrators:(RX)
                                             NT AUTHORITY\SYSTEM:(RX)
                                             BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\slcext.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\Windows\system32>

    Monday, March 26, 2012 8:21 PM
  • "GeorgeSC-848" wrote in message news:ca714d77-0622-4209-8fd4-9b7d3187b8db...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    All those responses are as expected, as well - I'm pretty much out of ideas on this one :(
    Can you point me at your earlier thread with PABear? - it may have pointers to your problem that I'm not seeing here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 27, 2012 7:31 AM
    Moderator
  • I didn't seeany particular number to send, can you use this?  After working with the solutions, the "windows invalid" seemedto disappear for maybe tow days, but came back yesterday with the pop-ups to buy software and the notification in the left window.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windowsupdate-c0000022-windows-updat-dt000/8f1912b8-ad97-4967-9b4f-51474214bc40?tm=1332852533409

    Tuesday, March 27, 2012 12:56 PM
  • "GeorgeSC-848" wrote in message news:66556b00-b8f1-4bd1-83cc-064251c3ff05...

    I didn't seeany particular number to send, can you use this?  After working with the solutions, the "windows invalid" seemedto disappear for maybe tow days, but came back yesterday with the pop-ups to buy software and the notification in the left window.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windowsupdate-c0000022-windows-updat-dt000/8f1912b8-ad97-4967-9b4f-51474214bc40?tm=1332852533409

     
    I think I have to agree with PABear's assessment - your best option is to do a reformat/reinstall and immediately remove the Norton Trial (and run the Norton Removal Tool).
    Please avoid using ANY form of registry 'cleaner/optimiser' in future, as they are all potential OS-killers, and tend to make troubleshooting a nightmare when you do have problems.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 27, 2012 1:13 PM
    Moderator
  • I have reformatted the drive and ran the Norton Removal Tool to uninstall the trial.  I still have nine months left on my Norton Internet Securities subscription, should that NOT be reinstalled?  It was never explained to me what it was that the trial caused problems with.
    Wednesday, March 28, 2012 1:05 PM
  • "GeorgeSC-848" wrote in message news:77335519-5e48-486b-88e7-51e10aa7bd4d...
    I have reformatted the drive and ran the Norton Removal Tool to uninstall the trial.  I still have nine months left on my Norton Internet Securities subscription, should that NOT be reinstalled?  It was never explained to me what it was that the trial caused problems with.
     
    Norton products have a very nasty habit of not uninstalling properly, and leaving behind effects that interfere with the installation and proper running of similar products (even their own!) that are installed afterwards. Most Anti-virus products have a similar problem, but to a much smaller extent.
    One of the problems with most Norton trials is that they use an older version of the full Suite - and the after-effects can also break Windows Firewall and other parts of the OS, in pretty unpredictable ways.
    The Norton Removal Tool is supposed to remove all trace of Norton products, and reset the system back to defaults where required.  Most of the time it works well.
     
    You can reinstall your licensed version if you like - it should now work fine. I would advise that you uninstall manually  and run a new copy of the Norton Removal tool, before installing any new release of Norton before your subscription expires, or if you elect to change AV to a different supplier

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, March 30, 2012 9:53 PM
    • Marked as answer by GeorgeSC-848 Saturday, March 31, 2012 1:43 AM
    Wednesday, March 28, 2012 1:33 PM
    Moderator