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Windows 7 Genuine error and free update not available RRS feed

  • Question

  • This is the report for a Lenovo machine I bought for my mom and dad.  I had to have the mother board replaced. After they replaced it, the Windows o/s showed an error. They told me I had to reinstall the o/s. I ordered the disk and reinstalled, but still receive the non-authentic error. 

    I think I also updated this machine to the free Windows 10 update prior to having to the mother board failure and reinstalling  the Windows 7 software.

    Please advise and help to solve this issue for my parents.  They are older and have very patient as this has been going on for more than 2 YEARS with the errors, etc.

    Thank you!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {AE264A1F-7A17-4157-9F25-5DB6D7A9B579}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.181111-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE264A1F-7A17-4157-9F25-5DB6D7A9B579}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-2453757349-2295200624-340955938</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>10BU0002US</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>FNKT42AUS</Version><SMBIOSVersion major="2" minor="7"/><Date>20150717000000.000000+000</Date></BIOS><HWID>35E63F07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7601.0000-1852016
    Installation ID: 006903005465701162275653068871961242934764065576409331
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 12/26/2018 8:09:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:26:2018 17:34
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAACAAAAAQABAAEA6GFI2HKmCLKCVIqUQHOKmzzaIEjwAQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TC-FN   
      FACP LENOVO TC-FN   
      HPET LENOVO TC-FN   
      MCFG LENOVO TC-FN   
      FPDT LENOVO TC-FN   
      TCPA LENOVO TC-FN   
      MSDM LENOVO TC-FN   
      IVRS LENOVO TC-FN   
      SSDT LENOVO TC-FN   
      SSDT LENOVO TC-FN   
      CRAT LENOVO TC-FN   
      BGRT LENOVO TC-FN   

    Thursday, December 27, 2018 1:26 AM

Answers

  • The problem here is that the change of motherboard broke the link between the license and the computer.

    I doubt that MS can help (but it's worth trying!)

    Assuming that the machine originally came with either

    1)Windows 10 Pro with a downgrade to Windows 7 Pro -

    or

    2) with Windows 7 Pro itself

    then replacement board doesn't have the inbuilt licence that needs to be there for the current Key to activate.

    Is there Windows 7 Pro COA sticker on the case? (it may be in the battery compartment)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 11, 2019 4:48 PM
    Moderator

All replies

  • Please contact Microsoft Support directly for assistance. 

    Carey Frisch

    Thursday, December 27, 2018 6:26 AM
    Moderator
  • The problem here is that the change of motherboard broke the link between the license and the computer.

    I doubt that MS can help (but it's worth trying!)

    Assuming that the machine originally came with either

    1)Windows 10 Pro with a downgrade to Windows 7 Pro -

    or

    2) with Windows 7 Pro itself

    then replacement board doesn't have the inbuilt licence that needs to be there for the current Key to activate.

    Is there Windows 7 Pro COA sticker on the case? (it may be in the battery compartment)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 11, 2019 4:48 PM
    Moderator