locked
Windows Vista Ultimate Says My License Is Invalid?? RRS feed

  • Question

  • I got a refurbished Dell online from eBay that shipped with Windows Vista Ultimate and it never gave me any licensing issues - but it was from a Dell reseller, not Dell directly so I didn't get the install discs, etc.

    It was Vista(x86) and it caused so many crashes/bugs that I got fed up and reloaded one of my many older copies of XP (I have Pro, Home, MCE 2005, etc.) that was no longer used.

    Again, I had no issues at all. Eventually I decided to give Vista64 a shot so I went to Staples and bought an upgrade copy for $200 so I could 'upgrade' from one of my older XP versions.

    I came home and wiped the system and installed from scratch from the Vista64 disc in the Ultimate package. There was no way I was going to try and install on top of XP Home since Vista(x86) was buggy enough last time and I wanted to go all 64-bit (as much as possible anyway) this time.

    At any rate, now it tells me that I cannot use the very valid license that I paid $200 for because it doesn't allow a 'clean' install. Is this for real??!! MS allowed that with the XP licenses (as long as you could point it to a valid copy of an upgradeable solution) and it only makes sense that I don't want to install XP just to install another operating system on top of it - why would anyone ever want to do something like that if they didn't have to?

    I'm now stuck with a system that says it's not valid and I need to know how to fix it. Thanks.

    ---

     

    Diagnostic Report (1.7.0110.1):  
    -----------------------------------------  
    WGA Data--> 
    Validation Status: Invalid License  
    Validation Code: 50  
    Online Validation Code: 0xc004c532  
    Cached Validation Code: 0x0  
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7  
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=  
    Windows Product ID: 89587-014-0000025-71371  
    Windows Product ID Type: 5  
    Windows License Type: Retail  
    Windows OS version: 6.0.6001.2.00010100.1.0.001  
    ID: {B096A057-DD33-40D4-9DE6-454A8954D11F}(1)  
    Is Admin: Yes  
    TestCab: 0x0  
    WGA Version: Registered, 1.7.69.2  
    Signed By: Microsoft  
    Product Name: Windows Vista (TM) Ultimate  
    Architecture: 0x00000009  
    Build lab: 6001.vistasp1_gdr.080917-1612  
    TTS Error:   
    Validation Diagnostic:   
    Resolution Status: N/A  
     
    WgaER Data--> 
    ThreatID(s): N/A, hr = 0x80070002 
    Version: N/A, hr = 0x80070002 
     
    WGA Notifications Data--> 
    Cached Result: N/A, hr = 0x80070002 
    File Exists: No  
    Version: N/A, hr = 0x80070002 
    WgaTray.exe Signed By: N/A, hr = 0x80070002 
    WgaLogon.dll Signed By: N/A, hr = 0x80070002 
     
    OGA Notifications Data--> 
    Cached Result: N/A, hr = 0x80070002 
    Version: N/A, hr = 0x80070002 
    WGATray.exe Signed By: N/A, hr = 0x80070002 
    OGAAddin.dll Signed By: N/A, hr = 0x80070002 
     
    OGA Data--> 
     
    Browser Data--> 
    Proxy settings: N/A  
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)  
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe  
    Download signed ActiveX controls: Prompt  
    Download unsigned ActiveX controls: Disabled  
    Run ActiveX controls and plug-ins: Allowed  
    Initialize and script ActiveX controls not marked as safe: Disabled  
    Allow scripting of Internet Explorer Webbrowser control: Disabled  
    Active scripting: Allowed  
    Script ActiveX controls marked as safe for scripting: Allowed  
     
    File Scan Data--> 
     
    Other data--> 
    Office Details: <GenuineResults><MachineData><UGUID>{B096A057-DD33-40D4-9DE6-454A8954D11F}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89587-014-0000025-71371</PID><PIDType>5</PIDType><SID>S-1-5-21-441224854-1333450368-794944851</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell XPS720                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20080401000000.000000+000</Date></BIOS><HWID>A1303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><BRT/></MachineData></GenuineResults>    
     
    Spsys.log Content: 0x80070002  
     
    Licensing Data--> 
    Software licensing service version: 6.0.6001.18000  
    Name: Windows(TM) Vista, Ultimate edition  
    Description: Windows Operating System - Vista, RETAIL channel  
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4  
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f  
    Extended PID: 89587-00142-014-000002-00-1033-6001.0000-3112008  
    Installation ID: 022262864981542483714080296560546983942304036005549680  
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473 
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474 
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476 
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475 
    Partial Product Key: RP8F7  
    License Status: Notification  
    Notification Reason: 0xC004F009 (grace time expired).  
     
    HWID Data--> 
    HWID Hash Current: OAAAAAEAAgABAAEABAACAAAAAgABAAEA6GFUlUJ75lOSAJDYFNYiXrBO7ELy9Fxixhswq6xWzDE=  
     
    OEM Activation 1.0 Data--> 
    N/A  
     
    OEM Activation 2.0 Data--> 
    BIOS valid for OA 2.0: yes  
    Windows marker version: 0x20000  
    OEMID and OEMTableID Consistent: yes  
    BIOS Information:   
      ACPI Table Name   OEMID Value OEMTableID Value  
      APIC          DELL        B8K      
      FACP          DELL        B8K      
      HPET          DELL        B8K      
      BOOT          DELL        B8K      
      MCFG          DELL        B8K      
      SSDT          DELL        st_ex  
      DUMY          DELL        B8K      
      SLIC          DELL        B8K      
     
     
     


     

    Friday, December 12, 2008 12:09 PM

Answers

  • Ugacdawg,

    Keep in mind the version of Vista you purchased is an upgrade. This would require you to have a previous version installed prior installing the upgrade. 



    The Vista Product Key installed on this computer was appears to be blocked by Microsoft. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key 6CDQM-RV23K-RP8F7. This product key is what I extracted from your MGA Diagnostic report. Do these last 15 alpha/numeric keys match what is on the sticker located on the plastic case which you purchased?

    There are situations which can cause Window Vista to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Vista before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    The Genuine Advantage forum is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, December 12, 2008 5:54 PM
    Friday, December 12, 2008 5:52 PM

All replies

  • Good Morning Ugacdawg,


    Thank you for visiting the Genuine Advantage forum. Have you contacted EBay and/or PayPal regarding this problem? Where PayPal is an EBay company, both websites are separate. Both websites will want to be contacted regarding your transaction to work with you. Where we are not aware of their exact process, we do recommend you looking into PayPal’s Resolution Center if you used PayPal to pay for your transaction. 

    Please answer the following questions. We do appreciate your post and help. 

    Tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    Next, please fill out a Piracy Report located here:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Then, please respond here with the following information so that I may follow up with our department.

    ·         Was this an individual or an actual business selling the product on EBay?

    ·          Did you receive the original software media disc, proper packaging and COA with the purchase?

    ·          Research and see if the person has an actual store front as well verses selling as an individual. Next please try and see if he has sold other Microsoft Windows. Maybe he has a high negative feedback. Maybe other people have filed against this customer already. 

    ·         Please provide EBay Alias contact information and direct EBay link where you purchased the product to us.

    ·         Please post the auction number for what you bought on eBay.

    ·        Thank you for visiting the Genuine Advantage program forum.



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Friday, December 12, 2008 5:44 PM
  • Ugacdawg,

    Keep in mind the version of Vista you purchased is an upgrade. This would require you to have a previous version installed prior installing the upgrade. 



    The Vista Product Key installed on this computer was appears to be blocked by Microsoft. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key 6CDQM-RV23K-RP8F7. This product key is what I extracted from your MGA Diagnostic report. Do these last 15 alpha/numeric keys match what is on the sticker located on the plastic case which you purchased?

    There are situations which can cause Window Vista to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Vista before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    The Genuine Advantage forum is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, December 12, 2008 5:54 PM
    Friday, December 12, 2008 5:52 PM