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Remote Desktop RRS feed

  • Question

  • I hope some one can help me with this.  I set up a new computer and put WHS in it for my small office.  We currently have about 8 computers tied into it, but, I have ben hesitant to set up the back ups and move files to it untill i can use the remote desktop feature.

    The server is set up on a Linksys BEFSR81 router behind a Comcast business clas modem.  I called Comcast and they tell me that they do not block any ports.  I have run the remote desktop set up many times and it tells me that it completes all the steps except that it is still not accessable to the internet.  I have tried to acces the server from my home computer at https://<officename>.homeserver.com and get told that it is not available.  The server can be accessed from inside the office fine and finds all the computers on the network.

    I have so far tried every manual adjustment on the router and setting change i can think of.  Can anyone shed any light?  Is there something i am missing.  Linksys is no help as the router is more than a couple years old.  I did update the firmware, so it is running the latest and greatest.

    I just seem to be missing something.  Any help anyone can give me would be appreciated.

    Friday, July 9, 2010 5:51 PM

All replies

  • Have you tested from somewhere other than home? Perhaps the local library, or Starbucks? Many consumer routers don't support loopback connections.

    Also, have you checked to see if your modem is configured as a router or as a bridge device? Comcast can help you with this.


    I'm not on the WHS team, I just post a lot. :)
    Friday, July 9, 2010 6:41 PM
    Moderator
  • If you say Remote Desktop, do you mean the Remote administration feature (from the Web Interface) or the Remote Desktop client, which you find on any XP or higher PC (but is unsupported)?

    Also cascading routers creates a double NAT scenario, which is not supported by Windows Home Server, and I think also not by Vail.
    Maybe you can try and arrange manual port forwarding by forwarding the needed ports from router A to router B and from router B to your WHS (if you have administrative rights to both routers).

    Best greetings from Germany
    Olaf

    Friday, July 9, 2010 9:15 PM
    Moderator
  •  On 7/9/2010 4:15 PM, Olaf Engelke [MVP] wrote:

    If you say Remote Desktop, do you mean the Remote administration feature (from the Web Interface) or the Remote Desktop client, which you find on any XP or higher PC (but is unsupported)?

    Also cascading routers creates a double NAT scenario, which is not supported by Windows Home Server, and I think also not by Vail.
    Maybe you can try and arrange manual port forwarding by forwarding the needed ports from router A to router B and from router B to your WHS (if you have administrative rights to both routers).

    Best greetings from Germany
    Olaf

    Either that, or disable DHCP on the Linksys router, and let the modem assign IP Addresses.  You'll just have to forward the ports on the modem then (if the uPnP doesn't do it for you).

    For instructions on disabling DHCP, you can try this link (http://www6.nohold.net/Cisco2/ukp.aspx?#) which probably won't work as expected, or http://homesupport.cisco.com/en-us/wireless/lbc/BEFSR81 and click on "Guide Me" and enter Disable DHCP for the search string. It should ask if you want to disable the internal DHCP Server, which you'll click "Yes" for.

    Have a great day:)
    Patrick.


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    Have you updated today?
    http://update.microsoft.com


    Smile.. Someone out there cares deeply for you.
    Friday, July 9, 2010 9:44 PM
  •  On 7/9/2010 4:15 PM, Olaf Engelke [MVP] wrote:

    If you say Remote Desktop, do you mean the Remote administration feature (from the Web Interface) or the Remote Desktop client, which you find on any XP or higher PC (but is unsupported)?

    Also cascading routers creates a double NAT scenario, which is not supported by Windows Home Server, and I think also not by Vail.
    Maybe you can try and arrange manual port forwarding by forwarding the needed ports from router A to router B and from router B to your WHS (if you have administrative rights to both routers).

    Best greetings from Germany
    Olaf

    My first link should have been http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=c1b74e13866d4f32aa219293024e20bc_5563.xml&pid=96&slnid=4  which is the result when you click the linkn in the Guide Me option.  If that link doesn't work (it may be broken into two pieces) here is a shortened version of it:
    http://tinyurl.com/nodhcplinksys

    Have a great day:)
    Patrick.


    Smile... Someone out there cares deeply for you.
    Have you updated today?
    http://update.microsoft.com


    Smile.. Someone out there cares deeply for you.
    Friday, July 9, 2010 9:46 PM
  • Either that, or disable DHCP on the Linksys router ...

    Really, you only want to do that if it's impossible to get the modem into bridge mode, and Comcast refuses to supply appropriate business-class equipment. The router functionality in your typical broadband modem is, umm, "not feature-rich". I'm also not a fan of Linksys routers, but that's a subject for a different day...
    I'm not on the WHS team, I just post a lot. :)
    Friday, July 9, 2010 10:26 PM
    Moderator
  •  On 7/9/2010 5:26 PM, Ken Warren [MVP] wrote:

    Either that, or disable DHCP on the Linksys router ...

    Really, you only want to do that if it's impossible to get the modem into bridge mode, and Comcast refuses to supply appropriate business-class equipment. The router functionality in your typical broadband modem is, umm, "not feature-rich". I'm also not a fan of Linksys routers, but that's a subject for a different day...

    I agree about the Linksys Routers.  I was using a WRT54G for my network, but got  tired of having to unplug it and reset it.  So, I hooked up an old Cisco 2514 router that I had purchased (for CCNA lab work) and bought a cheap Cisco 2900XL switch on ebay.  I still use the Linksys and a cheapo Belkin router for my wireless though (one hosts my secure network, and one provides an open-wifi hotspot).

    Which routers (consumer or business) do you recommend for people to use?  I really haven't experimented enough to have any suggestions.

    Have a great day:)
    Patrick.


    Smile... Someone out there cares deeply for you.
    Have you updated today?
    http://update.microsoft.com


    Smile.. Someone out there cares deeply for you.
    Saturday, July 10, 2010 4:18 PM