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"Victim/Counterfeiting" message continues to show despite passing validation RRS feed

  • Question

  • I have a valid copy of Windows XP, and I had to repair the OS by using the disk.  It never even asked me for my key, which I have.  Now it continually tells me I have a counterfeit copy of Windows.  The same thing happens to me as above.  If I right click and go to Change Notification Settings, it takes me to a Microsoft page that says,

    You have reached this Web page in error. This Web page is for users of Windows Genuine Advantage Notifications.


    If I double click it, it goes to the Microsoft page that says:



    "Thank you for completing the validation process and for using genuine Microsoft software.

    By using genuine Microsoft software, you can be confident that you will have access to the latest features, security, and support, which will help to improve your productivity and expand the capabilities of your computer.

    You will also have access to new innovations and offerings available only to genuine Microsoft software customers."





    HELP!!  It is very annoying!!  Below is the diagnostic report:




    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D4700522-82F6-49AE-985B-4E39B99A9F46}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4700522-82F6-49AE-985B-4E39B99A9F46}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3434119718-1816820491-77838645</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20050302000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>34603907018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54197-640-0698487-16957</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A95C53F99631D00</Val><Hash>zO449YX+tCBqoI9s3KZnYqmSvgA=</Hash><Pid>73931-640-1323273-57095</Pid><PidType>14</PidType></Product></Products><Applications><App Id="19" Version="10" Result="100"/><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    Tuesday, August 5, 2008 2:49 PM

Answers

  • DanFouts14,

    Your installation of XP Pro on your Dell Latitude D610 laptop is showing as genuine, as are your installations of Office 2003 Pro and Publisher 2002.

    The WGA utility seems to be a very old version, v1.5.540.0.  If we can get that current, I think your problem will be resolved.

    First, please try the direct download of the utility at this link:  http://go.microsoft.com/fwlink/?linkid=69498  Log on as an Administrative user, download the utility, run it, restart, then revalidate at www.microsoft.com/genuine.

    If no joy, please visit this diagnostic web site:  http://www.microsoft.com/genuine/diag/ ,run thru the diagnostics, and let us know if there were any errors that could not be resolved.

    Keep us posted!  :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, August 5, 2008 5:07 PM
    Tuesday, August 5, 2008 3:06 PM

All replies

  • DanFouts14,

    Your installation of XP Pro on your Dell Latitude D610 laptop is showing as genuine, as are your installations of Office 2003 Pro and Publisher 2002.

    The WGA utility seems to be a very old version, v1.5.540.0.  If we can get that current, I think your problem will be resolved.

    First, please try the direct download of the utility at this link:  http://go.microsoft.com/fwlink/?linkid=69498  Log on as an Administrative user, download the utility, run it, restart, then revalidate at www.microsoft.com/genuine.

    If no joy, please visit this diagnostic web site:  http://www.microsoft.com/genuine/diag/ ,run thru the diagnostics, and let us know if there were any errors that could not be resolved.

    Keep us posted!  :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, August 5, 2008 5:07 PM
    Tuesday, August 5, 2008 3:06 PM
  • I had done that and it still was showing as counterfeit.  However, after posting this I rebooted.  It came up again saying that it was invalid and to click to validate.  I did and it went away!  (Hopefully forever)

    Thanks for your help.
    Tuesday, August 5, 2008 4:05 PM
  • Danfouts14,

    If you rerun the mgadiag utility ( http://go.microsoft.com/fwlink/?linkid=52012  ) and view the report, the section below should be updated from this:

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft


    To something like this:

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    Which usually takes care of the "false positive" like what you were experiencing.

    Let us know if you run into any more difficulties :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 5, 2008 5:15 PM