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Cannot Validate Windows / Counterfeit software running? RRS feed

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    We're using a new desktop PC, less than 6 months old. It came pre-installed with Windows 7 Home Premium and everything was fine up until about a week ago when something happened and now there's the "This Copy of Windows is Not Genuine" message in the bottom right corner.  I've followed the trouble shooting links but nothing seems to resolve this.  It won't let me validate, an error message just pops up that says the software may be counterfeit.  I ran a diagnostics report as instructed:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B0FB2B3F-9852-4D29-B2CE-170C02CBDEC0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B0FB2B3F-9852-4D29-B2CE-170C02CBDEC0}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-306335652-535039447-1135755488</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4822</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090818000000.000000+000</Date></BIOS><HWID>25B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAIAAQABAAAAAQABAAEAonbi3J78KrtcZLBlkPk2/OYqRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   081809  APIC1629
      FACP   081809  FACP1629
      HPET   081809  OEMHPET
      MCFG   081809  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   081809  OEMB1629
      GSCI   081809  GMCHSCI
      AWMI   081809  OEMB1629
      SSDT   DpgPmm  CpuPm

     

    Please help!!

     

    Tuesday, April 13, 2010 6:36 PM

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    Hello Eydie67,

      The Licensing Data section of the Diagnostic Report isn't showing the proper information which suggests the Licensing data may be "messed up" in some way.  First thing I suggest is (as bertmace26 posted) to change the Product key to the COA SLP key listed on the sticker on the side or bottom of the computer. You can do this by Clicking the Start button, righ-click Computer and select Properties.  This will bring up the System windows. At the bottom of that windows should be the words Change Product Key.  Click that and follow the directions.  Changing the Product Key will usually causethe most of the Licensing files to be updated with the change which can sometimes correct inconsistant Licensing Data.

      If that doesn't correct the problem, go to http://microsoft.com/genuine and click the Validate Windows button and follow the directions. 

     -If the Validation result is Non-Genuine, tell us the exact message the site gave you.

     -If the Validation result is Genuine, are you still seeing Non-Genuine messaging now?

    Thank you,

     

    Darin MS
    Tuesday, April 13, 2010 9:39 PM

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    I dont see anything wrong with it bios marker is right. Look on the back of the tower you will have a coa key sticker on it type the key in and see what happen or use the restore disc to do a factory refesh install like when you got it
    Tuesday, April 13, 2010 7:42 PM
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    I dont see anything wrong with it bios marker is right. Look on the back of the tower you will have a coa key sticker on it type the key in and see what happen or use the restore disc to do a factory refesh install like when you got it
    Tuesday, April 13, 2010 7:43 PM
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    Wait for an MS response before doing a factory restore. Right click on the taskbar, select task manager, once it comes up click on the services. Now loog for a service named sppsvc, the discription will say "software protection". That service should be running. If it isn't then type services.msc in the search box and hit enter, scroll down until you find the one called software protection, click on it, right click, select properties, make sure it says automatic (delayed start), click on start, then click OK. If the service fails to start let us know, Darin Smith (board owner) the board owner may have other instructions or be able to connect you with the right tech support people.

    Thanks

    Carl

    Tuesday, April 13, 2010 8:09 PM
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    Hello Eydie67,

      The Licensing Data section of the Diagnostic Report isn't showing the proper information which suggests the Licensing data may be "messed up" in some way.  First thing I suggest is (as bertmace26 posted) to change the Product key to the COA SLP key listed on the sticker on the side or bottom of the computer. You can do this by Clicking the Start button, righ-click Computer and select Properties.  This will bring up the System windows. At the bottom of that windows should be the words Change Product Key.  Click that and follow the directions.  Changing the Product Key will usually causethe most of the Licensing files to be updated with the change which can sometimes correct inconsistant Licensing Data.

      If that doesn't correct the problem, go to http://microsoft.com/genuine and click the Validate Windows button and follow the directions. 

     -If the Validation result is Non-Genuine, tell us the exact message the site gave you.

     -If the Validation result is Genuine, are you still seeing Non-Genuine messaging now?

    Thank you,

     

    Darin MS
    Tuesday, April 13, 2010 9:39 PM
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    no reply.

    Issue assumed to be resolved.

    Darin MS
    Friday, April 16, 2010 9:31 PM