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Error 45092 when activating windows retail RRS feed

  • Question

  • Long story short, a hard drive died on me, then on the replacement, windows kept nuking itself and running sluggish or freezing after/during install. Eventually got it working but it reckoned I activated windows too many times. Didnt know that was possible at the time as I was under the impression thats what the retail version held over the OEM version.

     

    Just wanted to know if I could get internet re-activation turned back in? Whats the difference in the retail and OEM if I can't and would I be able to get a refund if internet re-activation can not be re-activated. Feeling a tad miffed after paying £150 for the retail version, then getting offered the same thing, for £60 odd through WGA validation there when there wasnt really a difference in the end.

     

    I asked the woman I had on the phone last time if I could get it re-activated but the language barrier was intense and I couldnt understand what she was talking about, probably partly to do with her difficulty to understand me too.

     

    I know I can keep ringing up, but at times by the time my PC has finished formatting its 1-2am or later, and I dont really fancy playing international pub quizz at those times.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PCQH8-6BBD7-FWDHT
    Windows Product Key Hash: FQFS3352i7QLutxh7Lye2s8pC+E=
    Windows Product ID: 76477-006-8701462-21154
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8D2AC67D-B30B-4F44-B920-B8FCF6620C59}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-470-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8D2AC67D-B30B-4F44-B920-B8FCF6620C59}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FWDHT</PKey><PID>76477-006-8701462-21154</PID><PIDType>5</PIDType><SID>S-1-5-21-1060284298-1409082233-682003330</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060406000000.000000+000</Date></BIOS><HWID>71943F9F01844076</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Sunday, March 23, 2008 11:28 PM

Answers

  •  Slyman2k4 wrote:

    Long story short, a hard drive died on me, then on the replacement, windows kept nuking itself and running sluggish or freezing after/during install. Eventually got it working but it reckoned I activated windows too many times. Didnt know that was possible at the time as I was under the impression thats what the retail version held over the OEM version.

     

    I see from our records that the key used to install your copy of XP Home has been reactivated 32 time since July 4th 2006. There are 2 types of Reactivations:

     

    a) Reactivation Out of Tolerance: Out of Tolerance means that a significant hardware change was made and XP needs to to be Reactivated.

     

    b) Reactivation in Tolerance: this would be if you re-installed XP, but no hardware was changed.

     

    After a number of Reactivation Out of Tolerance, XP will stop allowing Reactivations Over the Internet and the user would be required to call an Activation Call Center. This rule has changed very little since XP was released.

     

    Even if you come to the point where Reactivations Out of Tolerance require the user to Reactivate by Phone, the user would normally still be able to Activate over the Internet for a Reactivation in Tolerance.

     

     Slyman2k4 wrote:

    Just wanted to know if I could get internet re-activation turned back in? Whats the difference in the retail and OEM if I can't and would I be able to get a refund if internet re-activation can not be re-activated. Feeling a tad miffed after paying £150 for the retail version, then getting offered the same thing, for £60 odd through WGA validation there when there wasnt really a difference in the end.

     

     

    No, to my knowledge, we are not able to change the Reactivation rules on a per key basis.

     

    After using a product for 2 years, I do not believe a refund would be considered.

     

    The major differents between OEM and Retail is OEM can only be used on the first computer it was installed on. The user is not allowed to move the OEM XP to a new computer. Retail XP can be used on any number of computers as long as it is only installed on one computer at a time.

     

     Slyman2k4 wrote:

    I asked the woman I had on the phone last time if I could get it re-activated but the language barrier was intense and I couldnt understand what she was talking about, probably partly to do with her difficulty to understand me too.

     

    I know I can keep ringing up, but at times by the time my PC has finished formatting its 1-2am or later, and I dont really fancy playing international pub quizz at those times.

     

    If you are calling a Activation Call Center that services an English speaking region and the Activation Rep is not able to communicate with you, I would say that is unacceptable and you should get transfered to a Manager any way you can. The reactivation by Phone should take no more then 6-8 mins, end to end.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, March 25, 2008 11:15 PM

All replies

  • So theres no answer to this one?

    Tuesday, March 25, 2008 2:29 PM
  • If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone".

     

    How to activate Windows XP by phone:


    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or,
    click the Windows Activation icon in the notification area (aka system Tray).
      Or,
    clicking Start button, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.  

    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

     

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us



     

    Tuesday, March 25, 2008 3:26 PM
    Moderator
  • Unfortunately that scripted reply does not answer my questions Sad

    Tuesday, March 25, 2008 3:30 PM
  • There are only two (2) methods to activate Windows XP:

     

    1. Via the internet

     

    2. Via the telephone

     

    If you cannot activate via the internet, your only other choice is to "activate by phone".

    Tuesday, March 25, 2008 3:36 PM
    Moderator
  • Unfortunately still doesn't answer my questions Sad

    Tuesday, March 25, 2008 9:29 PM
  •  Slyman2k4 wrote:

    Long story short, a hard drive died on me, then on the replacement, windows kept nuking itself and running sluggish or freezing after/during install. Eventually got it working but it reckoned I activated windows too many times. Didnt know that was possible at the time as I was under the impression thats what the retail version held over the OEM version.

     

    I see from our records that the key used to install your copy of XP Home has been reactivated 32 time since July 4th 2006. There are 2 types of Reactivations:

     

    a) Reactivation Out of Tolerance: Out of Tolerance means that a significant hardware change was made and XP needs to to be Reactivated.

     

    b) Reactivation in Tolerance: this would be if you re-installed XP, but no hardware was changed.

     

    After a number of Reactivation Out of Tolerance, XP will stop allowing Reactivations Over the Internet and the user would be required to call an Activation Call Center. This rule has changed very little since XP was released.

     

    Even if you come to the point where Reactivations Out of Tolerance require the user to Reactivate by Phone, the user would normally still be able to Activate over the Internet for a Reactivation in Tolerance.

     

     Slyman2k4 wrote:

    Just wanted to know if I could get internet re-activation turned back in? Whats the difference in the retail and OEM if I can't and would I be able to get a refund if internet re-activation can not be re-activated. Feeling a tad miffed after paying £150 for the retail version, then getting offered the same thing, for £60 odd through WGA validation there when there wasnt really a difference in the end.

     

     

    No, to my knowledge, we are not able to change the Reactivation rules on a per key basis.

     

    After using a product for 2 years, I do not believe a refund would be considered.

     

    The major differents between OEM and Retail is OEM can only be used on the first computer it was installed on. The user is not allowed to move the OEM XP to a new computer. Retail XP can be used on any number of computers as long as it is only installed on one computer at a time.

     

     Slyman2k4 wrote:

    I asked the woman I had on the phone last time if I could get it re-activated but the language barrier was intense and I couldnt understand what she was talking about, probably partly to do with her difficulty to understand me too.

     

    I know I can keep ringing up, but at times by the time my PC has finished formatting its 1-2am or later, and I dont really fancy playing international pub quizz at those times.

     

    If you are calling a Activation Call Center that services an English speaking region and the Activation Rep is not able to communicate with you, I would say that is unacceptable and you should get transfered to a Manager any way you can. The reactivation by Phone should take no more then 6-8 mins, end to end.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, March 25, 2008 11:15 PM
  • "After a number of Reactivation Out of Tolerance, XP will stop allowing Reactivations Over the Internet and the user would be required to call an Activation Call Cente"


    Thats the bit I can not understand, apart from me posessing the retail version (big green booklet etc), my activations would come under the "Reactivation in Tolerance"considering I only varied between two hard drives while the whole RMA of one of them was going on. Unless activating with the same hardware with a retail over and over would flag this too, then my bad. The hard drive was being tempermental at the time, and if I knew problems would of arrised from windows nuking itself on it, I would of hastened the activation until I was sure I was satisfied with the install.


    I know my hardware has changed significantly lately though, but this happened a time ago.


    I'll have to remember that when I call to activate next time.


    Ah well, thanks anyway, i'll just have to learn to deal with it. Smile

    • Proposed as answer by 45092 Friday, March 12, 2010 5:55 PM
    Tuesday, March 25, 2008 11:29 PM
  • One way would be to express your displeasure by moving to Linux!!!
    Wednesday, April 6, 2011 10:02 AM
  • One way would be to express your displeasure by moving to Linux!!!


    Hello tallp,

    This thread is more than three years old.  Aren't there any current threads that can benefit from snarky "ya shoulda used Linux" remarks?

    Wednesday, April 6, 2011 12:37 PM
  • Please do not resurrect 3 year old threads.

    If you have a Activation or Validation related issue, please create your own thread for your own issue.

     

    <Thread Locked>


    Darin MS
    Friday, October 21, 2011 9:15 PM